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Ken Ganley Nissan Medina
Medina, OH
1,684 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 18, 2020
Great service came in for oil change. Speedy and efficient. No issues. Customer service easy to deal with. Would recommend as I take my car here for service efficient. No issues. Customer service easy to deal with. Would recommend as I take my car here for service More
by MDK0912
Verified CustomerEmployees Worked With
Tigh Shaffer, Alyssa Beaudette
August 17, 2020
I always thought that dealerships were such a rip off until I bought my Nissan Rogue here. Not only are the oil changes/car rotations reasonably priced but the servicemen are excellent and know their stu until I bought my Nissan Rogue here. Not only are the oil changes/car rotations reasonably priced but the servicemen are excellent and know their stuff!!! More
by BLACKCATDOODLE
Employees Worked With
Mike McNeeley
August 17, 2020
Great all around dealer from sales to service. Very careful of my needs. Same salesman I had when I got my last car! I trust them, careful of my needs. Same salesman I had when I got my last car! I trust them, More
by BGRIESMER
Employees Worked With
Assistant sales manager was excellent!, Michael Lamtman
August 17, 2020
I don't want to knick Ganley too much - they were really great to work with. My headlights began acting up on me a little while back - they were on all the time and when I shut the car off it acted like I d great to work with. My headlights began acting up on me a little while back - they were on all the time and when I shut the car off it acted like I didn't turn them off for a bit until they shut off automatically. I didn't really have time to deal with it until I had to drive at night and realized that the actual headlights weren't on just some dimmer daytime lights. I was unable to turn the real ones on. By the time I managed to figure that out and go in for service, my gold plan had naturally expired a month prior. Therefore, I had to pay 400 dollars for a switch (basically the lever assembly was totally replaced). They had to order the part and although the plan was up said I could have a loaner car for the night. Recommended I got new tires as well. I received a call the next day - the wrong part was in the box that was labeled for my part so they had to wait another day. Again let me keep the loaner car. I told them lets proceed with the particular tires I chose and mentioned my brakes sounded squeeky too. They ordered the tires and checked the brakes, which were fine - just a bit older with some surface corrosion. I don't put many miles on it so they said I would be better suited not to buy new brakes yet. Nick was super friendly and really took care of me. The warranty thing chaps my hide but that isn't Ganley's fault. More
by BRIAN@CONTROLLEDACCESS.COM
Employees Worked With
Nick Bena
August 14, 2020
Nick in the service department was very helpful and explained what was wrong with my car in a way I could understand! I was very frustrated that I had had to pay 2 diagnostic fees when the car wasn explained what was wrong with my car in a way I could understand! I was very frustrated that I had had to pay 2 diagnostic fees when the car wasn’t fixed properly the first time. I was happy the 2nd time I did receive a rental car. More
by RACHELLE.SAYRE
Employees Worked With
Mike McNeeley, Nick Bena
August 14, 2020
Horrible experience buying a used car This place is the worst!!!! Do yourself a favor and take your business to a reputable dealer. They did not do the things they promised to do in writ This place is the worst!!!! Do yourself a favor and take your business to a reputable dealer. They did not do the things they promised to do in writing, the tires we were told were 'brand new' but when we took it to a reputable dealer a few days later for a different repair we were informed the front tires were not new and one had a serious safety issue which could result in it blowing. They promised to detail the car even put it in writing and when we picked it up it was still filthy - the ceiling looked like someone had thrown a red slushy at it. When I called to inform them of these issues they were extremely rude. Very shady and unprofessional! More
by rebeccabenya
Employees Worked With
Ted Sales Manager
August 14, 2020
The Service guys are always great! Can’t say that enough. Great communication and response time. Thank you guys - I refer this team all the time. Great communication and response time. Thank you guys - I refer this team all the time. More
by MARK.SVOZIL
Employees Worked With
Tigh Shaffer
August 14, 2020
Great service and all around friendly and professional staff. Our new 2019 Nissan Frontier has a few issues that Ken Ganley Nissan is currently resolving and is in the dealers possession having the issues staff. Our new 2019 Nissan Frontier has a few issues that Ken Ganley Nissan is currently resolving and is in the dealers possession having the issues corrected. Thank you very much for taking care of us. We LOVE the Nissan Rouge loaner vehicle also! Thanks for everything and the excellent service. I would recommend Ken Ganley Nissan to anyone. Can’t wait to get our Frontier back! More
by SVT1580
Employees Worked With
Matt Emond, Ted Sawicki, Tigh Shaffer, Nick Bena, Alyssa Harris
August 14, 2020
Didn’t receive the complimentary car wash I’ve received every other time I’ve come for service.When asked about the car wash Mr. Bena moved his head. As if to say “so”. He was rude to my wife when she que every other time I’ve come for service.When asked about the car wash Mr. Bena moved his head. As if to say “so”. He was rude to my wife when she questioned him about pricing. I’m certain he wouldn’t have behaved that way towards a male customer. More
by Reggwash
Employees Worked With
Nick Bena
August 13, 2020
The sales staff and management was professional, knowledgeable, and kind. The service department is quick and accurate on troubleshooting. I would recommend friends and family to this dealership for knowledgeable, and kind. The service department is quick and accurate on troubleshooting. I would recommend friends and family to this dealership for their Nissan needs. More
by MCR1978
Employees Worked With
Tigh Shaffer, Mike McNeeley, Vincent Vectirelis, Nick Bena, Alyssa Beaudette
