Ken Ganley Nissan Mayfield

Bad experience I went to Ganley and bought a used car on a Saturday. I had a co-signer and we had gotten to the point of signing all the paperwork but was missing pr I went to Ganley and bought a used car on a Saturday. I had a co-signer and we had gotten to the point of signing all the paperwork but was missing proof of residency for my co-signer. The finance guy said okay Just bring it on Sunday, the next day, and I’ll send the paperwork to the bank as well as the rest of my down payment. I only put down $250 of the $500 at the time of signing. Very nice of them to let me leave without paying the full downpayment or having the proof of residency.. well fast forward to Monday. I didn’t get a chance to go back on Sunday because all utility bills for my co-signer had a different address than what was on the loan papers and by Monday I had seen a new car on the lot I’d rather have. So I called and asked if it would be possible to amend the paperwork and get the other vehicle. Well the finance guy goes on to say NO! He already sent the paperwork to the bank and there was nothing to be done . Same said my salesman and his manager, or so he said. Well I questioned why he’d send the paperwork with out 1. Verifying the documents for proof of residency and 2. Not having my entire downpayment.. I didn’t want to take business elsewhere I just wanted to switch cars if possible before the deal was done.. they’re not allowing that because they’d already sent in the paperwork. The finance guy accused me of both threatening and also blackmailing him.. in trying to apologize for the miscommunication, hetold me to call my salesman and hung up! Again my salesman is telling me to finish paying my downpayment because there is nothing to be done, because the finance guy jumped the gun. More

"Exceptional Service" We had been looking for a couple of months in the Columbus area for a nice used Nissan Pathfinder Platinum. We were getting very frustrated at what w We had been looking for a couple of months in the Columbus area for a nice used Nissan Pathfinder Platinum. We were getting very frustrated at what we were seeing and decided to make a trip to the Cleveland area to look at a few Pathfinders available there. That is when we crossed paths with Alyssa Harris. She was the most knowledgeable, amazing salesperson that we have ever dealt with. She was very kind and patient and spent much time showing us all of the details about the car. She had it looking immaculate for when we arrived. Wow what a difference in what we had been going through! Of course we bought the car from her! What a valuable employee she is. Ask for Alyssa Harris!! More

Just.purchased Nissan Rogue Had a great experience today as they made good on everything.Thank u Jim Humphrey.Mark.and Aaron Stancato.U all did a great job resolving this.Thanks Had a great experience today as they made good on everything.Thank u Jim Humphrey.Mark.and Aaron Stancato.U all did a great job resolving this.Thanks again.Im happy More

Great experience We had a great experience at Ganley Nissan. Our sales person, Alyssa was great!! We had over a 2 hour drive to get there and was welcomed by her when We had a great experience at Ganley Nissan. Our sales person, Alyssa was great!! We had over a 2 hour drive to get there and was welcomed by her when we got there. She answered all of our questions and made us feel very comfortable. More

Great Experience Everyone was very kind and helpful. RJ and Bo guided me through the whole decision and made me feel great about my purchase. Great Experience! Everyone was very kind and helpful. RJ and Bo guided me through the whole decision and made me feel great about my purchase. Great Experience! More

Excellent experience! Found a car online, Dan contacted us next day- and he's was knowledgeable and patient! We went and looked at the car after being approved by our credi Found a car online, Dan contacted us next day- and he's was knowledgeable and patient! We went and looked at the car after being approved by our credit union and drove home same day and would be back to complete the process on the weekend! Our credit union financing fell through, so we were unable to make it back right away. Dan and Josh were able to get us financed same day with a lower rate and make the process smooth and quick! Our whole experience here was outstanding. I would definitely recommend Ganley Nissan and Dan to any and all of our friends and family! More

Essy, convenient and successful Every one at the dealership was kind and helpful. The salesman rj was very understanding and helped me accomplish my purchase goal. Would recommend t Every one at the dealership was kind and helpful. The salesman rj was very understanding and helped me accomplish my purchase goal. Would recommend them to all friends and family. More

Expirence of the century Not only was the staff amazing, but truly showed compassion for my entire family and made sure we got into something safe for us and our newborn son. Not only was the staff amazing, but truly showed compassion for my entire family and made sure we got into something safe for us and our newborn son. They offered smiles jokes and great advice. I would and have recommended friends family and co workers to go there for all their vehicle needs. Look forward to working with Alyssa and Brian again in the future. They where both amazing people and great at their jobs. I couldn’t be happier with my Rogue!!! More

Wonderful place to buy I am so impressed with the service received at this dealership. My mom surprised me with a car for my birthday and everything was set up so perfect th I am so impressed with the service received at this dealership. My mom surprised me with a car for my birthday and everything was set up so perfect thanks to the people at this store!!! I would definitely recommend them to anyone in a heartbeat!! Thank you so much! More

Absolutely amazing! This dealership is amazing! Everyone here is very friendly, our sales rep Alyssa Harris is great! She really helps you out and gives you her 110%. I d This dealership is amazing! Everyone here is very friendly, our sales rep Alyssa Harris is great! She really helps you out and gives you her 110%. I dont think i could of trusted anyone else more than her. Definitely recommend! More