Ken Ganley Kia of New Port Richey

I have had different experiences with Kia service. This time I drove in with a visible nail in my tire. 11 pounds of pressure and they asked me to come back tomorrow with an appointment. Then I said I ca time I drove in with a visible nail in my tire. 11 pounds of pressure and they asked me to come back tomorrow with an appointment. Then I said I can’t drive on this. So I waited 2 1/2 hours, and they tell me it’s a bad sensor in addition to a tire with the nail. ????? $125. ??? 2 year old car and when I put air in two days earlier the light went off and came back on before I pulled into Kia. I asked for the broken part. The attendant left and came back and said they were going to fix it for free. I am grate but suspicious. More

Jb was awesome!!! He was genuine and honest and hard working! He wanted to make sure we knew all the bells and whistles of the new telluride and I couldn’t love it more!!! working! He wanted to make sure we knew all the bells and whistles of the new telluride and I couldn’t love it more!!! More

Made me feel very comfortable and had great customer relations. Didn't try to push me into what I didn't want but rather helped me get into what I wanted relations. Didn't try to push me into what I didn't want but rather helped me get into what I wanted More

After trying to buy a kia at regal kia I came to friendly. Trust me the name says it all. They were fantastic. Very helpful and got my numbers where I was happy.. friendly. Trust me the name says it all. They were fantastic. Very helpful and got my numbers where I was happy.. More

From the first email, to phone calls to approval to delivery, it has been an EXCELLENT and professional experience we ever had buying a car! delivery, it has been an EXCELLENT and professional experience we ever had buying a car! More

This was the first time we have been treated so respectfully and personally when buying a car. Excellent place! We have already recommended them to our friends. respectfully and personally when buying a car. Excellent place! We have already recommended them to our friends. More

Everyone I encountered was very helpful during my visit.all the services requested were done and I was told of all work done .team presented as very open to my concerns visit.all the services requested were done and I was told of all work done .team presented as very open to my concerns More

Living in Georgia and coming to Florida to visit family. I decided to have my car service. The overall experience was good considering the type of service I was getting. The lady who comes out to take take I decided to have my car service. The overall experience was good considering the type of service I was getting. The lady who comes out to take take of the refreshments area plus work as a check out cashier was extremely friendly. I don’t know her name at the moment. I want to Thank her for the great conversations and great hospitality. More

The service people are always friendly and helpful, however I always get overcharged or have a fee thrown in that I was unaware of. My most recent visit I went for my 30k maintenance which I was told w however I always get overcharged or have a fee thrown in that I was unaware of. My most recent visit I went for my 30k maintenance which I was told would be $180 and I even confirmed it beforehand. Somehow my bill came out to almost $350 and I had to speak up and get it fixed. I never do this and usually I just let it go but it happens every time I go, when I go for an oil change my bill is always almost $100. I’ve bought two cars from this location and never gotten my “complimentary first oil change” they advertise either. I think I’m going to start getting my work done elsewhere. The employees from the salesmen to the service staff are very good at what they do and handled my situation well, but I believe the management has some things to fix regarding communication and prices. Janee helped me sort everything out and was very understanding of the situation. More

Very unhappy with this dealership. They completely messed up all my windows. Had to replace my windshield, as a result. When I took my vehicle in for service,and to purchase my leased vehicle, my windows wer up all my windows. Had to replace my windshield, as a result. When I took my vehicle in for service,and to purchase my leased vehicle, my windows were fine. They washed it and did the detail work. Now the windows have such a heavy film, it it worse than trying to look through Saran Wrap. It was heavy raining when I drove home, so I thought that was the problem. Next day, I got into the car and could not see out the windshield. I tried everything I could come up with to clean, but nothing worked. I called them and got them to take it in to work on it. Two days later, after calling multiple times, I found someone who knew about it. They never returned my call. Finally, my salesman called me back, and said they could not get whatever it was off, and were going to return my car to me. I told him that was unacceptable and he hung up on me. I called back asking for the manager. Spoke to a manager, Don Mullins, who delegated it to a service manager. He said they were like that when I brought the vehicle in. They were not. I would have walked away from my leased vehicle, rather than purchase it, if they had been messed up when I got there.. Had issues at time of sale, also. Finance guy tried to sell me $2,000 extended warranty. I tried to tell him that the original warranty stayed in effect. He argued otherwise. The warranty manual proved me correct. Also, was told the dealer fee was $500. When the itemized statement was printed, it was $899. This dealership is not one I will be going back to. Had always had good experiences there before. This was my third purchase there. Also my last. More