Ken Ganley Kia Mentor - Service Center

They say they fully check your car but they don’t I now this for a fact. I know my fog lights were out but they said everything it working fine on my car no problems. They don’t return calls either. this for a fact. I know my fog lights were out but they said everything it working fine on my car no problems. They don’t return calls either. More

Service department at Ken Ganley Kia in Mentor is top notch. Our experience is always consistent and we appreciate the staff and service of our vehicle. Oh, and having hazelnut creamer in your coffee bar notch. Our experience is always consistent and we appreciate the staff and service of our vehicle. Oh, and having hazelnut creamer in your coffee bar area is just outstanding:) More

The dealership has changed since I bought my first car but the service dept and people are all still very nice and very helpful. Always making sure everything works and is has been done satisfactory. but the service dept and people are all still very nice and very helpful. Always making sure everything works and is has been done satisfactory. More

Mentor kia staff are friendly and professional. I have needed to reschedule my service appointment, and Hank has been very helpful. I have needed to reschedule my service appointment, and Hank has been very helpful. More

Mike Linder was great! His communication and demeanor are very professional and welcoming. Glad to have my work done there. His communication and demeanor are very professional and welcoming. Glad to have my work done there. More

Quick and efficient service dept. staff was extremely helpful and pleasant to work with here staff was extremely helpful and pleasant to work with here More

Terrible experience. Overcharge for parts. Charges over $100 more than Kia’s own website. Poor customer service. Didnt even wash my car afterwards although they tol Overcharge for parts. Charges over $100 more than Kia’s own website. Poor customer service. Didnt even wash my car afterwards although they told me they did. I was so aggravated didn’t even notice until I got home. They have lost my business. More

Awesome, Awesome, Awesome, Awesome, Awesome, Awesome, Awesome, Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome, Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome More

I'm new to the dealership and my soul is a 2010. I appreciate your friendly and concerned staff understanding that I want to keep my car and are willing to help me do that. Thanks. I appreciate your friendly and concerned staff understanding that I want to keep my car and are willing to help me do that. Thanks. More

Couldn’t get a call back all day. Then when they finally called me after I contacted them 4 times they tried to tell me servicing my car would be over 3k. Found a local mechanic to to Then when they finally called me after I contacted them 4 times they tried to tell me servicing my car would be over 3k. Found a local mechanic to to the exact same thing for half. Acted like not calling me back was a good way to conduct business. Have the courtesy to deliver bad news. Not stretch it out until the end of day. You had my car. I had to make 2 arrangements to get home and then back there. Would have liked to just paid for 1 ride but I paid for 2. Then I paid almost $500 for them not fixing a thing. Bravo in ripping me off. More