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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
502 Reviews

502 Reviews of Ken Ganley Kia Mentor - Service Center

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July 29, 2024

Service was very fast and satisfying with no problems and ready to go quickly after wash More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
Jul 31, 2024 -

Ken Ganley Kia Mentor responded

Hi Carol, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 26, 2024

Fast efficient great customer service I will definitely usee there services for the duration of me owning this car More

by ajjjgma2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Gough, Tony Dardis
Jul 27, 2024 -

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2024

Excellent service and extremely helpful work on car was done in a timely fashion. Work done with the customer in mind. More

by frdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 21, 2024

Great experience from start to Finish, Mick was great got my vehicle in and service done quickly, highly recommend Ken Ganley Kia Mentor for your service needs! More

by Ohiohunter81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!

July 21, 2024

Mick Linder, Service Advisor, takes customer care to a new level. His consideration, kindness and support is top notch. Honestly the reason I am giving this dealership five stars is due to this employee. More

by Tifnicole13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Albee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2024

Mick Lindner is always a huge help in service - has had visibility of engine issue and ensured that problem was fixed under warranty. More

by Heather B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Ken Ganley Kia Mentor responded

Thank you for letting us know about our great staff we have here and if we can help in the future please let us know.

June 06, 2024

No updates. Very long wait. Too many appointments made at the smae time. Be going to PRESTON. More

by jfam126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 03, 2024

The service staff at Ken Ganley, Mentor ate the very most knowledgeable and caring people I have seen in a service industry. They treat my vehicle as if it were there own and are super honest about what wi More

by Luannems8648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Gough
Jun 05, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2024

Everyone is helpful and nice, every time I stop in Will most likely return for service More

by prnczz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Rebecca Banks
Jun 05, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 24, 2024

9:30 am appt. My car sat untouch for 2.5. Hrs. I spoke up. It was in for a recall update. If I didn't say anything it would been even longer. You need some kind of More

by alihank11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name check it yourself
May 26, 2024 -

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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