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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
466 Reviews
Call Service Center (440) 953-1000

466 Reviews of Ken Ganley Kia Mentor - Service Center

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June 06, 2024

No updates. Very long wait. Too many appointments made at the smae time. Be going to PRESTON. More

by jfam126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 03, 2024

The service staff at Ken Ganley, Mentor ate the very most knowledgeable and caring people I have seen in a service industry. They treat my vehicle as if it were there own and are super honest about what wi More

by Luannems8648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Gough
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Jun 05, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2024

Everyone is helpful and nice, every time I stop in Will most likely return for service More

by prnczz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Rebecca Banks
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Jun 05, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 24, 2024

9:30 am appt. My car sat untouch for 2.5. Hrs. I spoke up. It was in for a recall update. If I didn't say anything it would been even longer. You need some kind of More

by alihank11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name check it yourself
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May 26, 2024 -

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 11, 2024

They did an excellent job! Very helpful and informative as well! It really does feel like they want to make sure everyone has the best experience. More

by Samara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Ken Ganley Kia Mentor responded

Hi Samara, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 11, 2024

The service people are great but I was told my key fob needs a battery.. they should have just replaced it. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
Report | Print
May 12, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 10, 2024

Very professional helpful friendly service personnel. Thank you Tom for your assistance . I appreciate it! More

by floridaannette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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May 12, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 09, 2024

They are always very friendly and really quick with service even when they are busy More

by emmaenglish406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Ken Ganley Kia Mentor responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 08, 2024

The entire staff is very welcoming and friendly. Their service prices are fair and they are helpful if you have questions about your car as well as your warantee. And who doesn't appreciate that fre More

by shelleyann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please don't hesitate to reach out if there's anything additional we can do for you.

May 07, 2024

It's always a pleasure going there. ..Since the Ken Hanley take over everyone seems so much more friendly.....no one uptight...they smiling and greeting...Today I had the pleasure of Mic More

by Gloria P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
Report | Print
May 08, 2024 -

Ken Ganley Kia Mentor responded

Gloria P, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!

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