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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
466 Reviews

466 Reviews of Ken Ganley Kia Mentor - Service Center

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August 04, 2024

Very good service nice people friendly clean waiting room I also got a car wash thank you More

by Gra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Ken Ganley Kia Mentor responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 03, 2024

The online scheduling system made things very easy. The service department staff was friendly and Dee Shirkey was a huge help. More

by measel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
Aug 04, 2024 -

Ken Ganley Kia Mentor responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2024

Service department went above and beyond to fix a warranty issue while respecting my time constraints and limited availability More

by jamie.smith84
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Ken Ganley Kia Mentor responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

July 31, 2024

I am very disappointed that my son came in for an oil change and was there 2.5 hours. When an oil change typically takes a half hour. I’d rather pay $100 and be done in 20 minutes then have our time was More

by fappiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Aug 02, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 29, 2024

Service was very fast and satisfying with no problems and ready to go quickly after wash More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
Jul 31, 2024 -

Ken Ganley Kia Mentor responded

Hi Carol, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 26, 2024

Fast efficient great customer service I will definitely usee there services for the duration of me owning this car More

by ajjjgma2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Gough, Tony Dardis
Jul 27, 2024 -

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2024

Excellent service and extremely helpful work on car was done in a timely fashion. Work done with the customer in mind. More

by frdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 21, 2024

Great experience from start to Finish, Mick was great got my vehicle in and service done quickly, highly recommend Ken Ganley Kia Mentor for your service needs! More

by Ohiohunter81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!

July 21, 2024

Mick Linder, Service Advisor, takes customer care to a new level. His consideration, kindness and support is top notch. Honestly the reason I am giving this dealership five stars is due to this employee. More

by Tifnicole13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Albee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2024

Mick Lindner is always a huge help in service - has had visibility of engine issue and ensured that problem was fixed under warranty. More

by Heather B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Ken Ganley Kia Mentor responded

Thank you for letting us know about our great staff we have here and if we can help in the future please let us know.

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