Ken Ganley Kia Mentor - Service Center

Went in to test drive a 2014 jeep on a Sunday. They could not find the vehicle, turns out it was in body shop for repair. He kept on it and let me know this on Monday and I went back and bought th They could not find the vehicle, turns out it was in body shop for repair. He kept on it and let me know this on Monday and I went back and bought the jeep More

Mike is easy to work with. Many members stopped to say hi and thanked me for the business Many members stopped to say hi and thanked me for the business More

easy to schedule software update. zach was very friendly and helpful. car was ready when promised. zach was very friendly and helpful. car was ready when promised. More

The Service Department is efficient and effective. Very pleasant people. The appointment I made was kept. I didn't have to wait any longer than I was told originally. I was offered a ride if I want Very pleasant people. The appointment I made was kept. I didn't have to wait any longer than I was told originally. I was offered a ride if I wanted to do something other than wait for the car. More

The service contact, Mick, got me in and out and at a decent price. Car was ready on time. decent price. Car was ready on time. More

Service dept was courteous and friendly. I'm an electronics engineer, so I asked ALOT of technical questions to Mick. He was patient and answered my questions to me understanding (I do my ow I'm an electronics engineer, so I asked ALOT of technical questions to Mick. He was patient and answered my questions to me understanding (I do my own brakes, spark plug replacement, pcv valve replacement, wiper blades, lamps, exhaust systems, etc. Been doing things on my vehicles for 45 years. Mechanically and electronically inclined. So, I ask alot of technical questions). Mick even brought out the canister (from the exhaust system) and showed me what had to be replaced (Voluntary exhaust system canister recall). Thanks, Mick. And he explained the anti-theft software upgrade for me. (in the electronics field, I've used , and loaded, software (and firmware) ALOT ! ). I had the anti-theft software updated. However, after the upgrade, I noticed the buttons and thumbwheels on my steering wheel were disabled (couldn't adjust radio volume, change radio frequencies (presets), change dash display parameters, like MPH or KMPH, service interval notifications, and so on). Had to turn around and go back to dealership to get it resolved. They knew of this side effect of the upgrade, and corrected it. But, if they knew of this side effect, why didn't they test the steering wheel buttons BEFORE i left?? I told Mick that ALL tech and mechanics should be trained on this problem (side effect) and verify it has been corrected before giving the car back to customer. Fortunately, I'm retired and had time that day to turn around and get this fixed immediately (I was not mad over this.) Overall, it was a good experience at Ganley Mentor Kia dealership. More

Awesomeness It was a good experience when I got my oil change. The person there was helpful and curtious. change. The person there was helpful and curtious. More

I'm disappointed in a few things: 1 key (not disclosed) the car wasn't detailed inside or out as discussed, the bumper is not fixed as discussed. This despite having the car till yesterday when it was supp the car wasn't detailed inside or out as discussed, the bumper is not fixed as discussed. This despite having the car till yesterday when it was supposed to be ready by Sunday at the latest as discussed. We live an hour away, coming back isn't an option currently. We would have waited for this to be done. More

Jack was very informative about used cars I was inquiring about. When I changed to new he made sure I had the one I wanted about. When I changed to new he made sure I had the one I wanted More

The service department is definitely the best around. Rebecca Banks is a Rock Star on the service desk Rebecca Banks is a Rock Star on the service desk More