Ken Ganley Kia Mentor - Service Center

Always efficient professional and we never mind coming here. They are under new ownership and no negatives to write about. here. They are under new ownership and no negatives to write about. More

Great service from walk in to drive out. Thanks Erica for going the extra mile. Thanks Erica for going the extra mile. More

I took my van in for a recall. I was promptly noticed and checked my car in. Took less time than I thought it would. I thought the service area was very clean and also the waiting I was promptly noticed and checked my car in. Took less time than I thought it would. I thought the service area was very clean and also the waiting area. Zach also very nice and explained to me that I needed to come back in about 2 weeks for a part that need to be ordered, and the car was safe to drive. We have always had great service there. More

Rebecca Zach Horrible. How are you supposed to hear a ticking noise in the blower motor with xxxxxx rap music BLASTING in the shop, coming into the service lane. How are yo How are you supposed to hear a ticking noise in the blower motor with xxxxxx rap music BLASTING in the shop, coming into the service lane. How are you supposed to hear my timing chain with said loud music in the shop blasting. How can anybody get any work done??? Not everybody likes blasting rap. I do. But it sounds horrible pulling into a dealership 8:00.... and what about the old folk customers that come in?? They don't like that crap. Nor do they like loud music at all. Not when you have to yell to your 'service advisor' that's about 20 years old (all of them) what your concerns are. Be respectful. Grandma and grandpa in their old Kia's don't want to hear it. Nor can the techs work with it or PROPERLY DIAGNOSE VEHICLES. I've worked at supreme dealerships, and am a tech myself. Not very proper or professional at ALL. No wonder you have a D- on BBB I'm honestly surprised it's not a F- You're horrible. Never get anything done I ask. Oh, how about my multi-point inspection that's listed on my R.O. twice... where's my copy?? That was never done. Guaranteed. And also my complimentary car wash, that was listed on my R.O. Never done ;) worst service I've ever in my life received from a dealership. It's a poor excuse for a dealership. Honestly. More

Courteous and thorough detailing repairs. It's easy to book an appointment and I appreciate the shuttle rides. It's easy to book an appointment and I appreciate the shuttle rides. More

The last time my Sedona was serviced at this dealership I was promised a free oil change if I completed a survey. I did complete an online survey and submitted it. Today I was told I should have received a v was promised a free oil change if I completed a survey. I did complete an online survey and submitted it. Today I was told I should have received a voucher and since I did not know that and Ganley never followed through to send me a voucher, I was charged. Someone there dropped the ball at my expense. Also, my 2021 Seltos was promised two free oil change at the time of purchase. When I went to get my second oil change they had no record of THIS free service either. This was because the dealership changed hands from Mentor Kia to Ganley. I was charged for this one also. Your inability to correctly handle paperwork is costing me money and false promises are not something to be respected. More

I had wonderful experience a gentlemen told he would help me the. Another lady was available first and the the gentlemen approached once he was available apologizing on not being able to get to me timely. I me the. Another lady was available first and the the gentlemen approached once he was available apologizing on not being able to get to me timely. I was also let know of possible improvements to air filter and the communications were very professional. I was then walked to my car and was shown I was of importance as a customer! More

He was great. Helpful and understanding. Worked well with me He was the freaking best Helpful and understanding. Worked well with me He was the freaking best More

Extremely honest and great prices for services. I moved here from out of state and my local dealership charged 3 times what Kia Ganley does. I moved here from out of state and my local dealership charged 3 times what Kia Ganley does. More

Very nice. Easy process Wonderful people Very helpful in choosing the right vehicle Would definitely deal with again Easy process Wonderful people Very helpful in choosing the right vehicle Would definitely deal with again More