Ken Ganley Kia Mentor - Service Center

My first time dealing with Ganley KIA Mentor service was a pleasant surprise. From making the appointment with Hank to the actual write-up in service by Zack, all went better than the usual encounter elsewh a pleasant surprise. From making the appointment with Hank to the actual write-up in service by Zack, all went better than the usual encounter elsewhere of dismissive attitude. My period of expected wait time for the recall service preformed was as promised and extra items I needed from parts were ordered at write-up and delivered or back ordered seamlessly. The customer tolerance and friendliness exhibited by all service employees I encountered or observed that day was refreshing. More

Manager and sales were very informative and professional in discussing my options on my lease-end. Service dept was thorough and on time. I had a positive experience overall! in discussing my options on my lease-end. Service dept was thorough and on time. I had a positive experience overall! More

Just delightful. Ken Ganley Kia of Mentor knows exactly how to do their jobs. Awesome. Ken Ganley Kia of Mentor knows exactly how to do their jobs. Awesome. More

As always, great communication from Mike. He always goes out of his way to make sure the customer is satisfied. He always goes out of his way to make sure the customer is satisfied. More

I was immediately greeted by Rebecca. She consulted me during my service regarding the inspection and status. She let me know when my car would be ready. Everything was completed and I She consulted me during my service regarding the inspection and status. She let me know when my car would be ready. Everything was completed and I would recommend Kia to my friends. Rebecca was very professional and friendly and a pleasure. More

Very agreeable and interested in making a customer content. Courteous and kind. Would be a repeat customer. content. Courteous and kind. Would be a repeat customer. More

People were friendly and professional. Clean and comfortable waiting area. The progress messages are great. Service done in a timely manner. Clean and comfortable waiting area. The progress messages are great. Service done in a timely manner. More

Zach was professional, efficient, and friendly -- perfect! I came in to have a recall issue fixed. The car was in need of an alignment, so I added that to the service visit. He said it would take perfect! I came in to have a recall issue fixed. The car was in need of an alignment, so I added that to the service visit. He said it would take 2 hours, and it took two hours. I waited in a comfortable customer area and was overall very satisfied. Thanks! More

The service department at Mentor has always been very good. The service team is always very helpful and friendly. good. The service team is always very helpful and friendly. More

Zach in service was very helpful, kind and attentive to me. Service was done in a timely manner. me. Service was done in a timely manner. More