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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
463 Reviews

463 Reviews of Ken Ganley Kia Mentor - Service Center

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October 01, 2024

Takes too long for an oil change. 1.25 hrs. With a 9 0"clock appointment , arriving 15 min. Early. More

by lgrzely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles sszqua
Oct 04, 2024 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

Took my Kia Sorento to the dealership to facilitate a factory recall that may have affected the safety of the vehicle. The service desk personnel helped me as soon as I entered the facility, obtained in More

by johnkrausjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2024

Easy drop off service and excellent communication with the service dept throughout the day. Completed fast! More

by cmcneely1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Klemencic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2024

Dee Shirkey was a huge help in this whole processes. She is great to work with More

by Steigernj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 10, 2024

The Service People were extremely nice and had me in and out in under an hour. The communication was on point and appreciated. More

by Lisahudson1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who the service people were
Sep 13, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 09, 2024

Had to have my car towed to another Kia dealership because Kyle was so rude, never called, car sat for days and then asked why I was such an xxxxxxx!! More

by Rhondamcdivitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Eddy
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2024

Service department is outstanding- friendly helpful and mindful of time. Treated exceptionally well every visit More

by bearandhero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

August 31, 2024

The service rep I dealt with was very helpful and service was fairly quick. Well done. More

by a7x4ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope to be of service to you again in the future. Best wishes, Ken Ganley Kia Mentor.

August 30, 2024

The service area and waiting room were clean. The gentleman assisting me was courteous, professional, and empathetic. More

by evans.c
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Fast efficient service. Technician was knowledgeable and anxious to serve .Car was in on time, and serviced, and returned washed and as promised. Excellent all around. More

by misterwah1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Kia Mentor. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!