Ken Ganley Kia Mentor - Service Center

Personnel always friendly, helpful, and professional. I continue to be impressed with the levels of communication and customer service. Always a pleasant experience. I continue to be impressed with the levels of communication and customer service. Always a pleasant experience. More

The Staff is always a pure joy. Great work and excellent service on my car Great work and excellent service on my car More

Waited too long, communication poor, staff polite. Oil change and theft device 3 hours wait time. Zach was very nice, I didn’t know I was going to be emailed while waiting in the waiting room. Kind Oil change and theft device 3 hours wait time. Zach was very nice, I didn’t know I was going to be emailed while waiting in the waiting room. Kind of rude, not to mention I didn’t even know about the email till about 30 min after it was sent. More

This dealer is very clean and very friendly. The staff is knowledgeable and the service is great. The staff is knowledgeable and the service is great. More

Kia was wonderful dealing with my sportage issue. Very helpful and took the time to answer all of my questions Very helpful and took the time to answer all of my questions More

I came in for the theft deterrent software update on my 2018 Kia and to get my transmission fluid changed. My appointment was for 2:00 PM on June 23, 2023. I arrived early. There were about seven cars a 2018 Kia and to get my transmission fluid changed. My appointment was for 2:00 PM on June 23, 2023. I arrived early. There were about seven cars ahead of me in the line that extended up the Service Entrance driveway. Mick greeted me and offered to see if he could find a car for me to use while I waited. Fast forward to 4:00 PM. No one came to talk to me. People came and went. I went out to ask what was holding things up and my car was still parked in the service entry area. Mick sent me back to the waiting area. He eventually gave me three options: a car overnight, reappoint, or stick it out. I stuck it out. Three hours after I arrived my car was finally done. Oh, and it turns out I didn't need the software update-- which was the main reason I made the appointment to begin with. I would think they could have told me that when I checked in. There was no hot water in the lounge area, which upset several waiting customers. A small thing for me, but it added to the frustration level of everyone around me-- most of whom were complaining about delays and lack of communication. Another customer and his wife who came in for an oil change were there almost as long as me. He told me he would never come back to your dealership-- ever. $289.52 for work I would have delayed had I known the security update was unnecessary. It was an expensive, time-consuming, irritating experience. Not what I expected from a Ganley dealership. More

Service department employees were kind, friendly and competent . From the first time I called to make the appointment, called to confirm and then the desk employee Kyle Eddy were professional and custom competent . From the first time I called to make the appointment, called to confirm and then the desk employee Kyle Eddy were professional and customer service was the priority. I would highly recommend Ken Ganley Kia Mentor. More

Professional and pleasant personal. Greet you upon entering, keep you updated on your service and manufacturer recommendation. Greet you upon entering, keep you updated on your service and manufacturer recommendation. More

Erica the service writer 10 gold stars; not much else to say ! Terrific and caring considerate and professional say ! Terrific and caring considerate and professional More

From my purchase to pick up was truly a pleasure. My service has been professional and I’m throughly satisfied. My service has been professional and I’m throughly satisfied. More