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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
502 Reviews

502 Reviews of Ken Ganley Kia Mentor - Service Center

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July 23, 2023

I looked at a number of vehicles last year and decided on the kia soul. I am very happy with it. More

by Par
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2023 -

Par responded

service review for wednesday, July 19.

July 22, 2023

I really don’t know much about cars when it comes to repairs. My service guy explain why the warning light went on and what it means. Other places, they never took the time to talk to me. More

by Ducmanas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 24, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff so supportive during your experience here at Ken Ganley Kia Mentor. Please don't hesitate to reach out if there's anything additional we can do for you.

July 21, 2023

Great service prompt and neat, customer service even better would definitely recommend this location and return myself More

by tyeg115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 20, 2023

Always good service. Prices are reasonable and it's done when they say. And a nice waiting room. More

by Mccauleyzoo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski
Jul 25, 2023 -

Ken Ganley Kia Mentor responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2023

Service rep explained exactly what they were going to do and how long it would take. Very pleasant and friendly. More

by Jrv331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff so supportive during your experience here at Ken Ganley Kia Mentor. Please don't hesitate to reach out if there's anything additional we can do for you.

July 15, 2023

Courteous, friendly. They could have better coupons for service work. Sales staff is fairly knowledgeable. More

by tjf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Jul 17, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2023

Lousy customer service. Had my car for repairs under warranty and did not contact me with any updates in the two weeks! And one time either ordered wrong part or received w More

by Thepetroffs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dee Shirkey, Zach Piotrowski
Jul 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

Jul 14, 2023 -

Thepetroffs responded

Your service team NEVER called me to update me. I had to call to get updates. When the wrong part came in, no one notified me there would be a delay. I don't know if your service department ordered it wrong or wherever it comes from was in error. You used to wash cars, mine was not and had an additional hand print on it. Car was in shop for two weeks with no offer for a rental. Another employee gave me 'the song and dance' about rentals being at a minimum due to Covid; I don't have any problems renting a car so why would you? You have dealer cars. I also got the reply about shortage of help. Maybe if you didn't pay for a new commercial each week with the bleached blonde, you could hire more help and pay them a little better. I didn't have these problems when it was Mentor Kia. Times change I guess.

July 11, 2023

The person helping me with my oil change was helpful despite it taking a long time. More

by I.dean1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
Jul 13, 2023 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 10, 2023

Very helpful technician,and the convenience of knowledge by service advisor, they try to make you feel comfortable while waiting,much appreciated 👍, very good experience. More

by Super Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Zach Piotrowski, Michael Ross
Jul 12, 2023 -

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 08, 2023

I’ve been dealing with this dealership for several years now and I couldn’t be any happier. From sales to service, you couldn’t ask for a better group of people. More

by Julie Bradbeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Jul 11, 2023 -

Ken Ganley Kia Mentor responded

Hi Julie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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