Back

Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
502 Reviews

502 Reviews of Ken Ganley Kia Mentor - Service Center

Sort by
August 03, 2023

The young lady Erica that checks you in is Marvelous. She is friendly and she makes it her business to get to know the customers coming in to get their cars serviced. More

by Tracy Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Ken Ganley Kia Mentor responded

Hi Tracy, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!

Aug 08, 2023 -

Tracy Johnson responded

The sales staff should be more friendly and greet customers as they are walking by. If a sales person wants me to buy a car from them i expect more acknowledgement from them.

August 03, 2023

I always have a great experience getting my car serviced here, they are fast and nice. More

by Carsoncampola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Aug 08, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2023

I was very pleased with my service. Zack was friendly and knowledgeable. He explained everything that needed to be done plus items they recommended that needed to be done. Thank you f More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Aug 03, 2023 -

Ken Ganley Kia Mentor responded

Thank you for your reveiw and we are so happy that we were able to meet your expectations. We look forward to doing business with you again!

July 29, 2023

I am always extremely pleased with the service at Ganley Kia. They have always fit me in when I need them. The service team is excellent. More

by suzanne.continenza
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle, Mick, Rebecca
Jul 31, 2023 -

Ken Ganley Kia Mentor responded

Hi! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2023

The service department is horrible. My car has been sitting there since May 6th for an engine replacement. And for 3 weeks prior to that. I have been told and lied to numerous times b More

by mistofirish2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mick
Jul 30, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 28, 2023

Service was awesome. My rep communicated during the whole service. Car was returned washed and good to go More

by richard.asbury57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula
Jul 31, 2023 -

Ken Ganley Kia Mentor responded

Hi Richard, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 26, 2023

The Michael Lindbergh that assisted me in the service department was great. A ⚠️ warning had appeared while driving he informed me was a burnt out light got us in for service quickly same day along with More

by BlB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2023

Ken Ganley Kia Mentor does good work and we appreciate their good service and friendly employees. More

by songmandave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

July 26, 2023

Service department went through my car, and returned with a job well done. The talk with sales representative Zaid Alsaifi, looking forward to purchasing a new kia carnival through him. More

by cory32676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsey Padula
Jul 28, 2023 -

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

July 25, 2023

Did all the repair work no extras and I was out there when it said I was More

by g.reba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Ken Ganley Kia Mentor responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

...
27
...