Ken Ganley Kia Mentor - Service Center

I have never in my life had a worst customer service experience EVER until I brought in my vehicle in the beginning of July (still under an extended warranty) to Mentor Kia Services. After numerous atte experience EVER until I brought in my vehicle in the beginning of July (still under an extended warranty) to Mentor Kia Services. After numerous attempts to get ahold of a service representative, I still had to wait several days for anyone to get in touch with me over a simple question. The first time I got my car back from being serviced, the stalling problem continued. I brought my 2015 Jeep Patriot back in to have another part replaced that ended up costing me $800. My vehicle was then returned to me with the same stalling problem so I bring it back in the next day and after waiting a COUPLE DAYS to hear back from a representative, zach proceeds to tell me that “my car is being difficult and it needs to be brought to a Jeep dealership so they can run a more precise tests on it” even though Kia already brought my car to Jeep back in July to have it diagnosed. That same day I pick up my car that’s still stalling and now I’m out $800. The foreman was cocky and dismissive to everything I had to say about MY car. Maybe listen to what your customers have to say next time… I brought my car into a local mechanic and they replaced a simple sensor that took a few hours to complete (problem solved) with no hassle or attitude. I learned my lesson and I’ll NEVER return to Kia in Mentor! More

They were awesome. I had an issue with my leased Kia Soul on a Saturday and took care of it in such a timely manner with limited staff. I had an issue with my leased Kia Soul on a Saturday and took care of it in such a timely manner with limited staff. More

Loved my experience ! They were so welcoming ! And I felt very comfortable with them too They were so welcoming ! And I felt very comfortable with them too More

Went in for routine maintenance. Service advisor was very nice. Clean waiting room. Had a recall completed as well. Was out in about 2 hrs Service advisor was very nice. Clean waiting room. Had a recall completed as well. Was out in about 2 hrs More

Very good experience the host was very gracious and professional. Would totally recommend them to anyone professional. Would totally recommend them to anyone More

Amazing, excellent, outstanding are only some of the superlatives I would use when describing this service team ! Great job! superlatives I would use when describing this service team ! Great job! More

I have never had any issues with Kia great service all the time thank you the time thank you More

It took over 3 months to get my car back. I couldn’t get a loaner even when the car was stolen due to Kia’s negligence. I picked up my car and the interior was trashed and had a foul smell, w I couldn’t get a loaner even when the car was stolen due to Kia’s negligence. I picked up my car and the interior was trashed and had a foul smell, with the broken glass still inside, writing on the window and the rims so dirty that you think I had dark grey rims. I never experienced a claim like this before. This shows Kia only cares about the repairs and not me a a customer. It was ridiculous! More

Took almost a month and a half to fix my car. Then they returned it with no gas. I would not recommend this dealership. Then they returned it with no gas. I would not recommend this dealership. More

I love this dealership. I have done business with them for about 10 years. They have always been honest with me. I have done business with them for about 10 years. They have always been honest with me. More