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502 Reviews of Ken Ganley Kia Mentor - Service Center
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October 07, 2023
I had some major work done over a few visits at Ganley Mentor Kia. The team was phenomenal, lead my the service rep, Rebecca Banks. She is the most professional rep I have ever met. She keeps you informe Mentor Kia. The team was phenomenal, lead my the service rep, Rebecca Banks. She is the most professional rep I have ever met. She keeps you informed throughout the process and she treats you as if you are her only customer. She insures the tech team exceeds your expectations and she monitors them throughout the process. That way she knows (personally) what is happening with your vehicle and can guide the service being done. I cannot say enough great about her and the service team at Ken Ganley Mentor Kia. More
by rjwatford
Employees Worked With
Rebecca Banks
October 07, 2023
MICK IS A GREAT ASSOCIATE. HE ALWAYS GREETS ME WITH A SMILE AND ANSWERS ALL MY QUESTIONS. I ASKED HIM TO ADJUST THE VOLUME ON THE GPS so I can hear it while the radio is playin HE ALWAYS GREETS ME WITH A SMILE AND ANSWERS ALL MY QUESTIONS. I ASKED HIM TO ADJUST THE VOLUME ON THE GPS so I can hear it while the radio is playing. More
by Karen
Employees Worked With
October 07, 2023
I was impressed by the efficiency despite the large number of customers. Erica, service assistant, was especially helpful. Explaining exactly what was happening with my car and keeping me informed as t number of customers. Erica, service assistant, was especially helpful. Explaining exactly what was happening with my car and keeping me informed as to when car would be ready. She was very friendly as well as helpful. More
by margiemayne3
Employees Worked With
October 05, 2023
My 1st oil change was a ridiculous amount of $79 + tax. The customer service person who checked me in spoke fast and mumbled, even after I questioned her several times. They called & said my car was ready The customer service person who checked me in spoke fast and mumbled, even after I questioned her several times. They called & said my car was ready for pickup. When I arrived, 45 mins later, I had to wait another 15 minutes because it hadn’t been through the car wash yet. Poor customer service. I will take my service work elsewhere in the future. More
by Js1279
Employees Worked With
Rebecca Banks
October 04, 2023
I am dissatisfied with the service department's performance. I had made an appointment for an oil change and tire rotation, however, upon returning home, I discovered that the tire rotation was not performance. I had made an appointment for an oil change and tire rotation, however, upon returning home, I discovered that the tire rotation was not conducted. Consequently, I will have to bring my vehicle in again for the desired tire rotation. I had specified my requirement for a tire rotation and oil change when making the appointment online. Should I have verbally reiterated this to the service writer as well? I must take responsibility for not recognizing that the service was not properly documented. I am profoundly disappointed with the level of service that was provided to me. More
by mbcourt
Employees Worked With
Name unknown
September 21, 2023
My car began to fail before i owned it 2 months. First the tire, then usb outlets, then spark plugs, then catalytic converter, (I think) im loosing track. I'm am still working with this dealership First the tire, then usb outlets, then spark plugs, then catalytic converter, (I think) im loosing track. I'm am still working with this dealership on this issue. Jacob and Tony were WONDERFUL when i bought the car. When the car statred having issues, there availability and responses become less than wonderful. No input or compassion was disappointing as i wasnt sure how to move forward. Sonce then, Nate, Mick and Corey, have been nice to work with. I trust they are doing what they can. However my initial experience was sub par. When I called the dealership to inquire about my car dying in the middle of a Columbus highway, the customer rep referred to the "as is" warranty I signed. My sons are fine, by the way, (even though you nevet asked). I concede, the "as is" covers the dealerships xxx. However, does integrity mean nothing? What about the brand? The reputation? Even IF a dealership owes you nothing. Should there not be interest or compassion for the customer who is screwed? My 18yr old son was driving with his 3 younger siblings. The car FAILED on a freeway. There was no powering steering to navigate easily to the side. I was told " the alternator isn't a safety issue",so besides the "as is warranty", it isn't part of a pre inspection before the car goes to the lot. I adamantly disagree that the alternator failing isnt safety related, it put my family in jeapordy. When it comes time for my six (mostly grown) children yo begin purchasing cars. The dealerships Integrity will be top on my list. More
by fatoth70
Employees Worked With
Other Employees :
Mick (service), Corey Steinberg, Jacob Smetana, Tony Dardis
