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466 Reviews of Ken Ganley Kia Mentor - Service Center
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October 04, 2023
I am dissatisfied with the service department's performance. I had made an appointment for an oil change and tire rotation, however, upon returning home, I discovered that the tire rotation was not performance. I had made an appointment for an oil change and tire rotation, however, upon returning home, I discovered that the tire rotation was not conducted. Consequently, I will have to bring my vehicle in again for the desired tire rotation. I had specified my requirement for a tire rotation and oil change when making the appointment online. Should I have verbally reiterated this to the service writer as well? I must take responsibility for not recognizing that the service was not properly documented. I am profoundly disappointed with the level of service that was provided to me. More
by mbcourt
Employees Worked With
Name unknown
September 21, 2023
My car began to fail before i owned it 2 months. First the tire, then usb outlets, then spark plugs, then catalytic converter, (I think) im loosing track. I'm am still working with this dealership First the tire, then usb outlets, then spark plugs, then catalytic converter, (I think) im loosing track. I'm am still working with this dealership on this issue. Jacob and Tony were WONDERFUL when i bought the car. When the car statred having issues, there availability and responses become less than wonderful. No input or compassion was disappointing as i wasnt sure how to move forward. Sonce then, Nate, Mick and Corey, have been nice to work with. I trust they are doing what they can. However my initial experience was sub par. When I called the dealership to inquire about my car dying in the middle of a Columbus highway, the customer rep referred to the "as is" warranty I signed. My sons are fine, by the way, (even though you nevet asked). I concede, the "as is" covers the dealerships xxx. However, does integrity mean nothing? What about the brand? The reputation? Even IF a dealership owes you nothing. Should there not be interest or compassion for the customer who is screwed? My 18yr old son was driving with his 3 younger siblings. The car FAILED on a freeway. There was no powering steering to navigate easily to the side. I was told " the alternator isn't a safety issue",so besides the "as is warranty", it isn't part of a pre inspection before the car goes to the lot. I adamantly disagree that the alternator failing isnt safety related, it put my family in jeapordy. When it comes time for my six (mostly grown) children yo begin purchasing cars. The dealerships Integrity will be top on my list. More
by fatoth70
Employees Worked With
Other Employees :
Mick (service), Corey Steinberg, Tony Dardis
September 07, 2023
I have never in my life had a worst customer service experience EVER until I brought in my vehicle in the beginning of July (still under an extended warranty) to Mentor Kia Services. After numerous atte experience EVER until I brought in my vehicle in the beginning of July (still under an extended warranty) to Mentor Kia Services. After numerous attempts to get ahold of a service representative, I still had to wait several days for anyone to get in touch with me over a simple question. The first time I got my car back from being serviced, the stalling problem continued. I brought my 2015 Jeep Patriot back in to have another part replaced that ended up costing me $800. My vehicle was then returned to me with the same stalling problem so I bring it back in the next day and after waiting a COUPLE DAYS to hear back from a representative, zach proceeds to tell me that “my car is being difficult and it needs to be brought to a Jeep dealership so they can run a more precise tests on it” even though Kia already brought my car to Jeep back in July to have it diagnosed. That same day I pick up my car that’s still stalling and now I’m out $800. The foreman was cocky and dismissive to everything I had to say about MY car. Maybe listen to what your customers have to say next time… I brought my car into a local mechanic and they replaced a simple sensor that took a few hours to complete (problem solved) with no hassle or attitude. I learned my lesson and I’ll NEVER return to Kia in Mentor! More
by Brittany
August 29, 2023
They were awesome. I had an issue with my leased Kia Soul on a Saturday and took care of it in such a timely manner with limited staff. I had an issue with my leased Kia Soul on a Saturday and took care of it in such a timely manner with limited staff. More
by judyjune1950
Employees Worked With
No sure of name
August 27, 2023
Loved my experience ! They were so welcoming ! And I felt very comfortable with them too They were so welcoming ! And I felt very comfortable with them too More
by Tatashka22
Employees Worked With
Other Employees :
Chelsey Padula, Zach Piotrowski, Michael Ross
August 25, 2023
Went in for routine maintenance. Service advisor was very nice. Clean waiting room. Had a recall completed as well. Was out in about 2 hrs Service advisor was very nice. Clean waiting room. Had a recall completed as well. Was out in about 2 hrs More
by ChadD
Employees Worked With
Don’t remember
August 24, 2023
I have never had any issues with Kia great service all the time thank you the time thank you More
by goldie40
Employees Worked With
August 24, 2023
Amazing, excellent, outstanding are only some of the superlatives I would use when describing this service team ! Great job! superlatives I would use when describing this service team ! Great job! More
by nferris7
Employees Worked With
Other Employees :
Zach Piotrowski
