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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
494 Reviews
Call Service Center (440) 953-1000

494 Reviews of Ken Ganley Kia Mentor - Service Center

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November 15, 2023

They got me in quickly. Very friendly and responsive. Was out In about 45 minutes. Rebecca got all the paperwork ready and washed my car. Exceptional customer service. Will More

by jwagenlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski, Rebecca Banks
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Nov 15, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

November 15, 2023

Very helpful gave me a rental to drive until the the recall on my car was fixed would definitely recommend!! More

by luvbrittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Zach Piotrowski, Michael Ross, Rebecca Banks
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Nov 15, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 14, 2023

Zach gave great customer service - he was efficient, friendly, and most helpful even with general questions that did not apply to the reason for my visit. More

by betsy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Report | Print
Nov 15, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 14, 2023

Great Service Advisors. Erica was super and did everything she said she was going to do. Extremely helpful. More

by kennys122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

November 13, 2023

Every time I go to the mentor dealership I always have excellent customer service, very polite and fast car service never disappointed! More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Ken Ganley Kia Mentor responded

Hi Michelle, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2023

Received excellent service on my recent visit for an oil change from Zach and Rebecca More

by Mak.mckenna26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca, Zach Piotrowski
Report | Print
Nov 15, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please don't hesitate to reach out if there's anything additional we can do for you.

November 11, 2023

The staff is very friendly and very conscientious of the value of your time. Very helpful More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2023 -

Ken Ganley Kia Mentor responded

Hi Chris, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

November 09, 2023

The BEST Customer Service received from a dealership I have received in years Great Service More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Banks
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Nov 09, 2023 -

GG responded

The BEST Customer Service from a Dealership I have received in years!

November 08, 2023

Great service friendly , fixed all open recalls , updated soft ware so remote start would work More

by winchester40x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Report | Print
Nov 11, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 05, 2023

Dee and Rebecca were absolutely professional and took care of my concerns. Cusps to the service team More

by josephtaraba1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ross, Sarah Bailey
Report | Print
Nov 05, 2023 -

josephtaraba1953 responded

josephtaraba1953@icloud.com

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