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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
494 Reviews

494 Reviews of Ken Ganley Kia Mentor - Service Center

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December 20, 2023

My tech Zach was awesome. Kept me informed and was very professional. Called when car was done and picked it up, no fuss at all! More

by angelap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski, Rebecca Banks
Dec 22, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

December 17, 2023

I have been coming here for many years, even when the name was different, but steel a Kia and have always been extended good service, especially from Erica Hughes. More

by Pbreezy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!

December 16, 2023

Polite professional service. Shown reason for required maintenance & estimate for the repair. Couple of other potential issues examined at no charge. No action required. Comforta More

by konishiwa54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 15, 2023

Good service. Friendly helpful service people. Explained service needs. Work was done without problem. Satisfied More

by mecondon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2023 -

Ken Ganley Kia Mentor responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2023

Excellent service. A little expensive but what isn't these days. Very friendly service dept. More

by paula.lette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Dec 16, 2023 -

Ken Ganley Kia Mentor responded

Hello Paula, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

December 12, 2023

Mick is an awesome service advisor, very knowledgeable and patient. Great job! The mechanics also are very knowledgeable; they get the job done. More

by cstewart06
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski, Rebecca Banks
Dec 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

December 12, 2023

Service staff was polite , informative, and helped expedite the time it took to repair my vehicle. More

by jreigert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Banks
Dec 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 11, 2023

I have purchased my last four vehicles from Mentor Ganley Kia and have always had great service. The maintenance scheduling works great and staff is courteous and professional. More

by captrustybliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

December 10, 2023

Most of time experience is great. Friendly staff and easy to get in for appointment More

by toddstanley1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 10, 2023

They didn’t check my brakes because if they had they would’ve seen thar the caliber was bad as well as the brakes. I had a hard time getting my raído faxed and that took a month just to actually do the More

by robertreidl34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zaid Alsaifi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Baker
Dec 12, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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