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466 Reviews of Ken Ganley Kia Mentor - Service Center
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November 30, 2023
Great people great place I would never take my car anywhere else. Five stars and I’d give more if I could. anywhere else. Five stars and I’d give more if I could. More
by brucebitner333
Employees Worked With
Other Employees :
Chelsey Padula, Zach Piotrowski, Michael Ross, Rebecca Banks
November 29, 2023
Ken Ganley Kia is one of the best dealerships in NE Ohio. They’re very responsive to your needs and requests. They’re very responsive to your needs and requests. More
by ctigerjones
November 29, 2023
They are pretty good. Just wish when they wash the car they would dry it too. Was told it shouldn’t take too long to fix the oil reset recall but I waited for an hour w Just wish when they wash the car they would dry it too. Was told it shouldn’t take too long to fix the oil reset recall but I waited for an hour with no updates along the way. Otherwise, I’m satisfied with them. More
by Becky
Employees Worked With
Zach Piotrowski
November 27, 2023
Zero customer service. Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dea Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dealership (to set up appointments). If you call with questions after being transferred to “the service department” beware of the answers you receive because the people answering the phones in that area are not even near the mechanics and in my case knew nothing about the process of the engine replacement, but was very confident in telling me what I should do causing a whole other mess and months more time. The only time there was any communication was after corporate and consumer affairs escalated the case and the communication was only ever from corporate. Even they had many unanswered emails and never an answered phone call when they tried to contact them. If you like Kia’s don’t buy from Ken Ganley of Mentor. If you do buy from there and need to have it serviced because of a recall, see if you can take it to another Kia dealership. I like my car, but I hope I never have to take it back to Ken Ganley Kia of Mentor for service. More
by courtney a
Employees Worked With
Other Employees :
Zach Piotrowski, Rebecca Banks
November 25, 2023
Great service. Good value. Mick and Erika are both great.made getting an oil change easy Good value. Mick and Erika are both great.made getting an oil change easy More
by Mpiczer
November 21, 2023
Was a great experience Zach was very professional up front. Keep us in the loop. Even though you team could not find the major problem but seems to be no problem now plus fixed recalls. I have had a gre front. Keep us in the loop. Even though you team could not find the major problem but seems to be no problem now plus fixed recalls. I have had a great experience with KG we have bought our last 3 vehicles from you More
by CcmedicbrownCcmedicbrown
Employees Worked With
Zach Piotrowski
November 20, 2023
This is a great dealership. The people are nice, they treat you like how you would want to be treated, friendly and they remember you. The people are nice, they treat you like how you would want to be treated, friendly and they remember you. More
by Holly
Employees Worked With
Zach Piotrowski, Tony Dardis
November 18, 2023
The last 2 visits I've had to get an oil change & other work on my Sportage have not been good. Have been told it would take less than half the time it did & no one kept me informed of anything! It seemed work on my Sportage have not been good. Have been told it would take less than half the time it did & no one kept me informed of anything! It seemed that they were overly busy & I was not important at all! And the worst if all, they did NOT fix the problem!!! More
by bischoffkim4
Employees Worked With
Mick, Rebecca Banks
