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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
466 Reviews

466 Reviews of Ken Ganley Kia Mentor - Service Center

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December 10, 2023

Most of time experience is great. Friendly staff and easy to get in for appointment More

by toddstanley1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 10, 2023

They didn’t check my brakes because if they had they would’ve seen thar the caliber was bad as well as the brakes. I had a hard time getting my raído faxed and that took a month just to actually do the More

by robertreidl34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zaid Alsaifi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Baker
Dec 12, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 10, 2023

Service was fine. Zack is excellent-knows his job very well, courteous, pleasant. Couldn’t ask for netter customer service More

by Bconn10315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Dec 13, 2023 -

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!

December 09, 2023

Rebecca at the service desk was very friendly and pleasant to work with today during my visit More

by Theburnsfamily1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Zach Piotrowski, Michael Ross, Rebecca Banks
Dec 11, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2023

Very complementary about what’s going on with my car and the staff of very wonderful More

by Gail.elsbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Banks
Dec 11, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2023

My experience with Ken Ganley of Mentor has been phenomenal from purchase through our first service. They are responsive and customer oriented More

by chewwy6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Banks
Dec 04, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

December 02, 2023

Fast, friendly and efficient! I couldn’t ask for anything more from my experience. Five stars! More

by gregorykawalec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Banks
Dec 03, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 02, 2023

The dealership was clean and comfortable while I waited for my car while in service More

by hgoss627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2023

The service department was great, they were very helpful. Highly recommended this dealership to anyone More

by Calebt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 01, 2023

The people at the dealership are always courteousand professional. It's easy for me to get appointments, which is a plus because inhabe a busy schedule. More

by Hall.vera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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