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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
501 Reviews

501 Reviews of Ken Ganley Kia Mentor - Service Center

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March 06, 2024

Quick and efficient service dept. staff was extremely helpful and pleasant to work with here More

by suembernhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Schimmels
Mar 13, 2024 -

Ken Ganley Kia Mentor responded

Sue, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 04, 2024

Terrible experience. Overcharge for parts. Charges over $100 more than Kia’s own website. Poor customer service. Didnt even wash my car afterwards although they tol More

by rizzomb
Recommend Dealer
No
Employees Worked With
Nicholas Zaucha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Ken Ganley Kia Mentor responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at (440) 953-1000 ext 221 so we may assist you in moving forward towards a resolution.

March 02, 2024

Awesome, Awesome, Awesome, Awesome, Awesome, Awesome, Awesome, Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome More

by K5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you so much for your positive comments about Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2024

I'm new to the dealership and my soul is a 2010. I appreciate your friendly and concerned staff understanding that I want to keep my car and are willing to help me do that. Thanks. More

by My Baby Girl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 29, 2024

Couldn’t get a call back all day. Then when they finally called me after I contacted them 4 times they tried to tell me servicing my car would be over 3k. Found a local mechanic to to More

by packackerman
Recommend Dealer
No
Employees Worked With
Rebecca Banks
Mar 03, 2024 -

Ken Ganley Kia Mentor responded

Hi, we regret to hear that you had this experience with us. Someone from our staff will be reaching out to you in the very near future.

February 28, 2024

Ken Ganley did excellent job on my car. Things were done in a timely manner to my satisfaction More

by tnt6262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Zach Piotrowski, Michael Ross, Rebecca Banks
Mar 02, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 27, 2024

Friendly associates. Customer service oriented. Get waited on immediately and keep you updated on service if you are staying at the dealership while car is being worked o More

by kathyalbanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 27, 2024

I bought my Kia Forte GT from Ken Ganley Mentor a year ago. Very satisfied with the car, the salesperson, and the price. Took it in for servicing today. Rebecca was a joy to work with! More

by stephenv823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cara Niedzalkowski, Rebecca Banks
Feb 29, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 24, 2024

I had Erica as my service advisor and she was wonderful. She’s always so helpful every time I have her. More

by alyssa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Ken Ganley Kia Mentor responded

Hi Alyssa, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 24, 2024

Great service department. Friendly, helpful, and knowledgeable. Erika is especially incredible at making sure you are taken care of from start to finish and providing helpful More

by KAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Ken Ganley Kia Mentor responded

Hi Kar, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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