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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
466 Reviews

466 Reviews of Ken Ganley Kia Mentor - Service Center

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February 10, 2024

Needed an emergency fix to keep my vehicle running and on the road. They got me in to service right away and fixed the problem. Fast, friendly service. More

by Wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

February 07, 2024

I went in for an oil change. I was taken care of immediately and kept in the loop. Very pleasant woman and very helpful. Thank you. More

by lori s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Ken Ganley Kia Mentor responded

Hi Lori, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 06, 2024

Took my K5 in for service and had a great experience. Rebecca & Erica took great care of us and had our car finished earlier than expected. They really make you feel important when you come in and they More

by bryancmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Banks
Feb 08, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 06, 2024

Erica is gem good service made spending my money not so painful, take care of her More

by sawat2go
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We hope to be of service to you again in the future. Best wishes, Ken Ganley Kia Mentor

February 04, 2024

Everyone was kind, thorough, and professional. A great experience. They made the entire process easy. More

by Kkrebs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Banks
Feb 06, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 02, 2024

Every one there as very nice and helpful. And kept me informed about my car. More

by robin317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2024 -

Ken Ganley Kia Mentor responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Kia Mentor. Thank you and we look forward to seeing you on your next visit. Tony Dardis Customer Relations Manager 440-953-1000 ext 221

February 01, 2024

Was very pleasant, attentive, & thorough. Was very over priced for the job quoted. I went somewhere else to have the work done. More

by Ger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk names
Feb 02, 2024 -

Ken Ganley Kia Mentor responded

Hello Ger, thank you; we appreciate your feedback an we will take this information and use it to better our process.

January 26, 2024

It’s a very relaxed environment. The service department has really improved in the customer service. We will continue to be customers for a long time. More

by TraykisBoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski, Rebecca Banks
Jan 28, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 25, 2024

Mich was very pleasant and explained everything that I needed. And everything that I want it to get Done More

by tjackson11380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

January 25, 2024

This Ken Ganley Kia on mentor ave. let me leave their establishment without any oil in my car after telling me everything was checked over, inspected, and said i was good to go. There More

by upset customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
will not call you out
Jan 26, 2024 -

Ken Ganley Kia Mentor responded

Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. I will be reaching out to go over this matter and get it resolved. I look forward to speaking with you. Tony Dardis Customer Relations Manager 440-953-1000 ext 221

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