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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
494 Reviews
Call Service Center (440) 953-1000

494 Reviews of Ken Ganley Kia Mentor - Service Center

Sort by
April 02, 2025

I dropped my car off THREE weeks ago for a recall issue and I haven’t been updated since March 18th. I have been ignored over and over and over when I ask for an update and nobody will even pick up the pho More

by Nvahcic93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dee
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March 27, 2025

Getting a hold of an actual person to talk to is near impossible. Communication is almost nonexistent. No loaners available for long repairs. More

by Rrobison216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas
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Mar 30, 2025 -

Ken Ganley Kia Mentor responded

We regret you felt your experience was less than satisfactory.  Our records show regular communications and the vehicle was completed in a timely manner.  If you would like to discuss this further please contact Nate Ferris at 440-953-1000 x901

March 19, 2025

I have been coming here for many years, the service I receive is always good. More

by patriciabowling18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Ken Ganley Kia Mentor responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

March 17, 2025

The staff was very courteous , they ordered the parts needed promptly and installed them , and washed the car when they were done 👍 More

by mcfaddenohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2025 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2025

Always great customer service and very helpful. They have a answer to everything I asked More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 07, 2025

They are always pleasant and friendly and the waiting area is comfortable. I’ve been coming here for years. More

by Jawein121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2025 -

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 02, 2025

I brought my car in for oil and tire rotation During procedure, mechanic said my alignment was slightly off. I agreed to an tire alignment. Unfortunately the bolt on driver rear tire was damaged. Cau More

by gdgilmer57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2025 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2025

It was a great experience. Erica Hughes, displayed a tremendous amount of alacrity and met my needs with celerity. More

by michaeld.weatherspoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2025 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

February 26, 2025

I had may vehicle in service today and had a 5 star experience with service associate Erica,she is absolutely amazing asset to this service department. More

by The Butterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2025

Everyone was friendly and polite. Service that was done was great. I’ve never had a problem. More

by claudiaprimeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Ken Ganley Kia Mentor responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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