Ken Ganley Kia Mentor - Service Center

Had my car for 9 days. Needed a new fuel pump under warranty and of course found another “critical” problem with bushing and rocker arms. Called the service advisor total Needed a new fuel pump under warranty and of course found another “critical” problem with bushing and rocker arms. Called the service advisor total of 7 times with no call backs. No other service person could talk to me because I had my own advisor. Got a text saying the car was done. After 9 days only the fuel pump was fixed. Said it was a computer glitch. Same thing happened last year. Had to take the car to another mechanic due to “critical issue”. Actually took it to 2 separate mechanics and both said the bushings and rocker arms were fine. Ganley was going to charge me $1200 for a non problem. Several service centers warned to always get a second opinion when Ganley says there’s a problem. Paperwork states if you are not 5 out of 5 satisfied, contact the manager. Left 3 messages with the manager and no call back. Got this link to give feedback. Shame on you Mentor Ganley Kia. Terrible service. Terrible vehicles. Never even pulled the car up after service. We had to go in the back of the lot and use the key fob to locate our car. The paperwork was not even clear that the fuel pump was fixed. And then 2 days after we picked it up, we got a notification that the fuel pump was in and when could we bring the car in for the fix. Just awful….i have kids and grand babies in that car. And nothing was ever a critical issue. This time I was happy the computer glitch happened. Never again! More

Always have a positive experience at this Kia location. The service advisors are friendly and helpful. The work is completed properly and in a timely manner. The service costs are very transparent. I will The service advisors are friendly and helpful. The work is completed properly and in a timely manner. The service costs are very transparent. I will continue to bring my vehicle to this location for service. More

They wouldn't honor the warranty that was given by them when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A CAR FROM KIA More

I had an issue with my car and was able to get an appointment the very next day, and they were able to fix it and get back on the road the very next day. appointment the very next day, and they were able to fix it and get back on the road the very next day. More

The service staff are friendly and respectful. As well as the front office. Thank you. As well as the front office. Thank you. More

I have a great experience with this dealership from start to finish 😊😊😊😊 very professional and friendly I will be back to finish 😊😊😊😊 very professional and friendly I will be back More

Friendly, responsive people in the service department are always ready to listen to concerns, requests for extra assistance (i.e. cleaning the unreachable inside of the windshield) and problems. I have never always ready to listen to concerns, requests for extra assistance (i.e. cleaning the unreachable inside of the windshield) and problems. I have never had one, but I know they would help. I have bought two cars there, and will probably get the next one there, too. More

Erica is the ABSOLUTE best! ! She is why I continue to comeback! I just love her ! She is why I continue to comeback! I just love her More

The service waiting area was clean Kyle was courteous and pleasant, all the employees there seemed friendly. My end and out time was a plus, I will continue To use this dealership. I will also recommend i pleasant, all the employees there seemed friendly. My end and out time was a plus, I will continue To use this dealership. I will also recommend it to my family and friends. More

The rep I was dealing with, was very helpful, friendly and courteous. She was personable and courteous. She was personable More