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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.4
520 Reviews

520 Reviews of Ken Ganley Kia Mentor - Service Center

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June 27, 2025

They wouldn't honor the warranty that was given by them when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A More

by luvmy_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2025 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 27, 2025

I had an issue with my car and was able to get an appointment the very next day, and they were able to fix it and get back on the road the very next day. More

by Goodonepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Jun 30, 2025 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 26, 2025

The service staff are friendly and respectful. As well as the front office. Thank you. More

by maria.lariche528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 25, 2025

I have a great experience with this dealership from start to finish 😊😊😊😊 very professional and friendly I will be back More

by Officer502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mick Lindner
Jun 27, 2025 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2025

Friendly, responsive people in the service department are always ready to listen to concerns, requests for extra assistance (i.e. cleaning the unreachable inside of the windshield) and problems. I have never More

by hnasheldon33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debby in service
Jun 24, 2025 -

Ken Ganley Kia Mentor responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 18, 2025

Erica is the ABSOLUTE best! ! She is why I continue to comeback! I just love her More

by elhughes09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2025

The service waiting area was clean Kyle was courteous and pleasant, all the employees there seemed friendly. My end and out time was a plus, I will continue To use this dealership. I will also recommend i More

by Kcollins055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

June 17, 2025

The rep I was dealing with, was very helpful, friendly and courteous. She was personable More

by lmbaker0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanda
Jun 18, 2025 -

Ken Ganley Kia Mentor responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Thank you, and have a fantastic day!

June 17, 2025

Top notch employees. Courteous and knowledgeable . Always find you an answer to your question. Came in for front brakes, but they said back ones were worse. So I got More

by Gigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 18, 2025 -

Ken Ganley Kia Mentor responded

Hello Gigi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2025

My latest oil change was done fairly quickly. However, I showed up 40 minutes early as they opened. The staff person was very good. All my previous "appointments" were bad as 10+ cars were stacke More

by cpwilldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Ken Ganley Kia Mentor responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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