Ken Ganley Kia Mentor - Service Center

This dealer’s service center never answers the phone. My partners vehicle has been here for 3 weeks, no updates unless you call the front and ask for a manager. There are also no loaners available. I bel My partners vehicle has been here for 3 weeks, no updates unless you call the front and ask for a manager. There are also no loaners available. I believe their service center is overbooking and it’s causing customers to wait excessively long to get their fixed cars back. Without a loaner, this process has been very frustrating for us because we are sharing my car for the both of us. Without regular updates this causes a lot of unnecessary anxiety More

This place has the worst customer service and nobody knows how to return a phone call. I will be going to a different Kia from now on. They also overbook appointment times. knows how to return a phone call. I will be going to a different Kia from now on. They also overbook appointment times. More

Very nice staff, the website messed up but they were still able to get me in that same day for my appointment. still able to get me in that same day for my appointment. More

Great customer service, very thorough and timely service. Never have had any issues or concerns. service. Never have had any issues or concerns. More

Very friendly staff and service done in predicted time. Would recommend Ken Ganley to anyone looking to own a Kia. Would recommend Ken Ganley to anyone looking to own a Kia. More

The service department was terrific! They were helpful, answered questions well, and made sure that the work was well done. They were helpful, answered questions well, and made sure that the work was well done. More

Friendly and efficient. Got my car back washed and ready to go. Easy excess to route 20. Got my car back washed and ready to go. Easy excess to route 20. More

Service Department was very slow, had a scheduled appointment and I guess everyone had the time. Waited a long while to get checked in for my appointment. On a positive note, the lady who took care o appointment and I guess everyone had the time. Waited a long while to get checked in for my appointment. On a positive note, the lady who took care of me was exceptionally efficient. She had everything handled in short order. Her name is Dee. The only counter to this comment is that they are in process of remodeling. More

Mick is the best! Never wait long for my car. He will tell you everything you need to know what your car will need now and the near future. Excellent customer service! Never wait long for my car. He will tell you everything you need to know what your car will need now and the near future. Excellent customer service!! More