Ken Ganley Kia Mentor - Service Center

Hi there it’s me again. Let me start with just saying my vehicle is the 2018 Kia Sorento bought from mentor Kia and my wife’s vehicle is the 2020 Kia Sorento bought from men Let me start with just saying my vehicle is the 2018 Kia Sorento bought from mentor Kia and my wife’s vehicle is the 2020 Kia Sorento bought from mentor Kia. You heard my story yesterday, this is hers. Last October of 2024 there was a noise coming from the steering wheel and she made an appointment to have it checked. She took it to Ken Ganley Mentor Kia. They told her they had to order a part from the factory. She took it back in November and that didn’t fix the problem. They told her they had to order another part. Here it is now March of 2025 and they told her the part came in and made another appointment to have it installed. When she took it in the part wasn’t there and that they would order another one. Now it is April and she received a call the part is in and they made the appointment for today April 19th first thing this morning to have it installed. She arrived when they opened this morning and they told her sorry we don’t do that kind of work on Saturdays, they only do oil changes on Saturdays. They asked her when she could come back in and she told them she would be back first thing Monday morning April 21st. They told her even though you don’t have a appointment for Monday that would be fine and they will get it fixed. What kind of service department is this? A very terrible one if you ask me. We are 2 customers you will not ever see again once these services get fixed. More

Everything was taken care. Everyone was curtious and friendly. They got me back in my car in record time. Everyone was curtious and friendly. They got me back in my car in record time. More

I had a 11:15 service appointment today. Arrived at 8:30 to drop off vehicle. The Bay Area had 4 cars in line. The door was closed and there were 3 cars in front of me. I sat in my vehicle u Arrived at 8:30 to drop off vehicle. The Bay Area had 4 cars in line. The door was closed and there were 3 cars in front of me. I sat in my vehicle until a service person made room in the bay area and pulled in the 3 vehicles in front of me. I pulled up to the door and was asked to leave to make room for the 4 vehicles behind me that he said were ahead of me. Once they take care of my recalled part for my 2018 Kia Sorento I will never go back to Ken Ganley Mentor Kia again. THAT WAS JUST PLAIN RUDE!!! More

Great service with smiling faces! Always take my car to Ganley, because I always get great service! Always take my car to Ganley, because I always get great service! More

Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located That is all I have to say. Conveniently located More

They were very friendly and kept you aware of the waiting for the vehicle thanks for the vehicle thanks More

I was misled on a maintenance package I purchased. At no time I did the finance manager explain it’s only good for when I turn my lease in to cover wear and tear. I was under the impression I can use At no time I did the finance manager explain it’s only good for when I turn my lease in to cover wear and tear. I was under the impression I can use it at any time during my hear. I got madder as the day went on because I could get anyone from finance to call me back. Finally someone called, nit from finance, at 4:30 pm. Service center is great but disappointed in the poor or lack of communication. More

always great service and the staff is the absolute best! Erica has been taking care of me for years, she’s the best!! Erica has been taking care of me for years, she’s the best!! More

Getting a hold of an actual person to talk to is near impossible. Communication is almost nonexistent. No loaners available for long repairs. impossible. Communication is almost nonexistent. No loaners available for long repairs. More