Ken Ganley Kia Mentor

I took my van in for a recall. I was promptly noticed and checked my car in. Took less time than I thought it would. I thought the service area was very clean and also the waiting I was promptly noticed and checked my car in. Took less time than I thought it would. I thought the service area was very clean and also the waiting area. Zach also very nice and explained to me that I needed to come back in about 2 weeks for a part that need to be ordered, and the car was safe to drive. We have always had great service there. More

Courteous and thorough detailing repairs. It's easy to book an appointment and I appreciate the shuttle rides. It's easy to book an appointment and I appreciate the shuttle rides. More

I had wonderful experience a gentlemen told he would help me the. Another lady was available first and the the gentlemen approached once he was available apologizing on not being able to get to me timely. I me the. Another lady was available first and the the gentlemen approached once he was available apologizing on not being able to get to me timely. I was also let know of possible improvements to air filter and the communications were very professional. I was then walked to my car and was shown I was of importance as a customer! More

The last time my Sedona was serviced at this dealership I was promised a free oil change if I completed a survey. I did complete an online survey and submitted it. Today I was told I should have received a v was promised a free oil change if I completed a survey. I did complete an online survey and submitted it. Today I was told I should have received a voucher and since I did not know that and Ganley never followed through to send me a voucher, I was charged. Someone there dropped the ball at my expense. Also, my 2021 Seltos was promised two free oil change at the time of purchase. When I went to get my second oil change they had no record of THIS free service either. This was because the dealership changed hands from Mentor Kia to Ganley. I was charged for this one also. Your inability to correctly handle paperwork is costing me money and false promises are not something to be respected. More

He was great. Helpful and understanding. Worked well with me He was the freaking best Helpful and understanding. Worked well with me He was the freaking best More

Very nice. Easy process Wonderful people Very helpful in choosing the right vehicle Would definitely deal with again Easy process Wonderful people Very helpful in choosing the right vehicle Would definitely deal with again More

Extremely honest and great prices for services. I moved here from out of state and my local dealership charged 3 times what Kia Ganley does. I moved here from out of state and my local dealership charged 3 times what Kia Ganley does. More

Good service and helpful. Knowledgeable about inventory and pricing. Was able to answer every question. Knowledgeable about inventory and pricing. Was able to answer every question. More

I called Ken Ganley Kia to check if a few models I was interested in were in stock, Zaid answered and was super helpful. When I arrived, the vehicles were already ready to test drive and Zaid was got ever interested in were in stock, Zaid answered and was super helpful. When I arrived, the vehicles were already ready to test drive and Zaid was got everything setup to go. When it came time to buy, everyone was super efficient and helpful getting the financing prepared and I was able to drive home shortly afterwards. More

Purchased a 2017 Volkswagen GTI from Ken Ganley Kia about 5 months ago, they sold me the car with problems. Car was shaking and making noises. The shaking was coming from the engine obviously. It took 1 mont 5 months ago, they sold me the car with problems. Car was shaking and making noises. The shaking was coming from the engine obviously. It took 1 month for the car to get looked at by someone they sent me to, then my car sat on that lot for 1 week while i was struggling to find a ride to work. I then got upset and asked Ken Ganley kia why it was taking so long. They told me that the other dealership was having staffing issues. Why would they send me to a dealership that can’t service my car when i had an appointment? Not to mention that dealership they sent me to was a VW dealer, so they specialized in my car. All they did was diagnose my car. They told me it was something to do with my timing chain or engine and possibly my engine mount. They then sent me to another shop that worked on german cars. Never gave me a receipt or anything that showed they worked on my car there. They put in a new engine mount. That was never the problem because a week after the part was installed my car was still shaking and making noise. Now i contacted the dealership and told them my car broke down and my engine will not start. I get power to evething so it’s something with the engine or transmission. They won’t do anything cause my warranty is apparently expired but they are the ones who took forever to get my car actually fixed. I’m very disappointed in ken ganley volkswagen dealership. More