Ken Ganley Ford Parma - Service Center

Was able to get someone out to replace my airbags at a timely manner and was very accommodating to a day.the gentleman that came out to do the work was professional and very polite.he did the job quickly timely manner and was very accommodating to a day.the gentleman that came out to do the work was professional and very polite.he did the job quickly and left the area clean.he is a true professional and now a days it is hard to find. Thank you !!!! More

Alicia in service was amazing. So refreshing to work with someone who cares! My 1022 Bronco was practically undrivable, rear shocks had a defect and a recall. Ford said they had So refreshing to work with someone who cares! My 1022 Bronco was practically undrivable, rear shocks had a defect and a recall. Ford said they had no fix for months but Alicia made it happen. Thank you Alicia and Ganley service department. More

Treated very well work done well waiting area well lit ND clean every one very friendly clean every one very friendly More

I was greeted immediately by friendly and helpful staff. Service was quick and done well. Service was quick and done well. More

The service advisor was pleasant to deal with and the technician did a great job keep up the great work technician did a great job keep up the great work More

Nice people clean facility and cordial staff that work there, I like a smaller dealership I think your staff was upbeat and eager to accommodate new and used customers will come back if I purchase another there, I like a smaller dealership I think your staff was upbeat and eager to accommodate new and used customers will come back if I purchase another vehicle.. More

Service advisor George was great to work with. I dropped the truck off the night b4 and he did all he said he’d do to get the work completed the next day. No issues since the Ambient Temperature S I dropped the truck off the night b4 and he did all he said he’d do to get the work completed the next day. No issues since the Ambient Temperature Sensor was replaced. Thank you George for the help. More

Scheduling warranty work was seamless and the Service tech was super helpful and flexible with working around my schedule. tech was super helpful and flexible with working around my schedule. More

George was amazing! Great customer service. George kept checking in with us. The only issue was the wait for an oil change my appointment was at 11:40 am and 12 pm for o Great customer service. George kept checking in with us. The only issue was the wait for an oil change my appointment was at 11:40 am and 12 pm for our cars and we did not leave there until 2:15 pm. Way too long of a wait considering we had an appointment. More

They took great care of my car. Very attentive and address all of my concerns. They were also very nice to me and offered great coffee. Very attentive and address all of my concerns. They were also very nice to me and offered great coffee. More