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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,800 Reviews
Call Service Center (888) 433-2764

1,800 Reviews of Ken Ganley Ford Parma - Service Center

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September 03, 2024

The girl who helped me in service(I don't remember her name) was straight forward and didn't beat around the bush about what was wrong with my car. She also referred me to a salesman, where I purchased a More

by lydia74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Ken Ganley Ford Parma responded

Thanks, Lydia, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

August 31, 2024

Friendly service advisor. Very helpful and trustworthy. Girl taking payment not very friendly at all. More

by LZANATH98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney
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Sep 01, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 31, 2024

Thank you for keeping my cars serviced in top condition year after year. This includes oil changes and any other maintenance issues that need to be taken care of. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske
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Sep 01, 2024 -

Ken Ganley Ford Parma responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

August 30, 2024

Always treated very well. They take great care of my car. The only place I take my Ford. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Ken Ganley Ford Parma responded

Patrick, Thank you for your very kind review. Dave and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

August 30, 2024

very friendly and it didn’t take as long as they thought! will definitely use this dealership for my vehicle needs More

by wfisher0810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

August 30, 2024

We deal with a lot of different dealerships in the area, Alicia by far is the best ! More

by patrick.spohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Ken Ganley Ford Parma responded

Patrick, Thanks for sharing about your experience with Ken Ganley Ford Parma. Alicia and our team appreciate your business and hope to see you again soon!

August 29, 2024

I’ve had high quality service performed on my Mustang by Ken Ganley Ford. They are a 5-star dealer! More

by RVP120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
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Aug 29, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

August 27, 2024

It was very nice & convenient to have the technician come to my residence to fix an issue with the computer. I was resolved quickly. Thank you! More

by kmczar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly
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Aug 27, 2024 -

Ken Ganley Ford Parma responded

Thank you for your kind review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

August 27, 2024

Clean, friendly environment and everyone willing to help. Went in for a recall, oil change and tire rotation. All were completed in a timely manner. More

by cjtu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Aug 27, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 27, 2024

My leased Bronco was taken in for maintenance and a recall. I t was completed earlier than promised. The whole process was quick and easy. More

by LGALLAGHER212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

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