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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,435 Reviews
Call Service Center (888) 433-2764

1,435 Reviews of Ken Ganley Ford Parma - Service Center

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November 24, 2024

Great customer service. Filling space up now. 15 words is a lot. Too much. Thanks. More

by SBJONES87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 23, 2024

Unbelievable, I thought customer service was gone and forgotten. Ken Ganley service is far superior. I do appreciate cleanliness and family values. Which you do provide for everyone walking through your More

by JERRYKASZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 23, 2024

The service was amazing and the timing was very efficient and fast.Staff was very polite and helped with everything that’s was needed and more. I went in for one thing and they fixed multiple problems with r More

by loverissa133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2024

Alex Hrabak, the mechanic was excellent. Alicia Jeremy, advisor was very helpful. A great experience. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hrabak, mechanic. Definitely ⭐️⭐️⭐️⭐️⭐️
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November 20, 2024

Completely satisfied with the service I received. On-time with my service appointment and up front about future services. More

by ANDYCF1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Ken Ganley Ford Parma responded

Andy, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 20, 2024

Timely, easy and efficient was the service department thank you Ken Ganley Ford brookpark parma More

by jamesstumpf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Ken Ganley Ford Parma responded

James, Thanks for sharing about your service experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

November 20, 2024

Everyone was great keeping up on the recalls being precise on time. Very satisfied. Thank you More

by MICHELEDIAZ70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Ken Ganley Ford Parma responded

Thanks, Michele, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

November 20, 2024

Explains things. Alwats have had very good service. Will continue to come to this dealership. More

by SUZEEQ244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 20, 2024

Deliver what they promise! Kind and professional. Appreciate a clean car when I pick up! More

by WIRTZMOLLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Porter is welcoming, friendly and when you arrive and when you pick up!
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Nov 20, 2024 -

Ken Ganley Ford Parma responded

Mollie, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

November 19, 2024

Went in for an oil change and told the folks I had a nail on my tire that’s gonna fix it later and then end up fix it for me anyhow no charge outstanding work! More

by JPO62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Ken Ganley Ford Parma responded

Thank you for the five-star rating for our service department! We appreciate your business here at Ken Ganley Ford Parma.

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