Ken Ganley Ford Parma

Pam was only bright spot and not even her responsibility, everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to be done by Ford, miscalculation on the tax sales tax and then thought I was wrong but it turned out I was right they tried overcharging me by $1200, problems with hooking up to Ford pass, and vehicle heads are at a recall on it that they knew about but sold it to me before fixing it More

The team check on me and kept me informed with what was going on with my car I wish other companies can learn to more professional and kind like the team they have while I waited they offered me coffee and going on with my car I wish other companies can learn to more professional and kind like the team they have while I waited they offered me coffee and lounge was very clean with television I felt as if I was home More

Very friendly and helpful staff knew exactly what work was done and what future work would be.needed was done and what future work would be.needed More

Everything was perfect from Dave in service handling scheduling for oil change, repairs, parts needed, handling warranty, and valeting the car. Kim and Molly were great on pick up and delivery and every scheduling for oil change, repairs, parts needed, handling warranty, and valeting the car. Kim and Molly were great on pick up and delivery and everyone I talked to was also efficient, helpful and pleasant! Great job all! More

I am so pleased that I was treated just like I was at Gillingham Ford! Still the family owned feel! Great experience! Gillingham Ford! Still the family owned feel! Great experience! More

From the moment Mike Lascola reached out I knew I was going to be treated like family. I built the truck of my dreams online and Mike found the exact truck I wanted, had it shipped in the next day. I going to be treated like family. I built the truck of my dreams online and Mike found the exact truck I wanted, had it shipped in the next day. I didn't have to wait 6 weeks for it to be built and I was immediately on the road. Mike is personable and I never felt pressured or like I was being urged to do something I wasn't comfortable with. Everyone at Ken Ganley Ford Parma was accommodating and friendly. John Ruper, the new car manager, worked directly with another Ken Ganely to trade for my new truck. He set up the install of the spray in bed liner I wanted as well as the ceramic paint protection. And the Day ended sitting in front of the Finance and Warranty PROFESSIONAL, Nick Feruito. He thoroughly explained my options, he knew how to build the warranty package that I could see the value in and get the best use out of. I'm a calculated guy when It comes to spending my money. Good thing Nick had a direct and specific answer for each of my questions about financing, warranty coverage and recommendations. Ken Ganely Ford Parma is an A1 team. Mike delivered my new truck to me, himself, while I was at work, since i was too imparient to wait another day 😅. I couldn't be happier with my truck and from this day forward I will always purchase from Ken Ganley Ford West. More

Elite customer service if you’re buying your first car, truck or suv..go here! truck or suv..go here! More

Helped me get the car I wanted quickly, courteous, efficient, satisfied with the whole transaction efficient, satisfied with the whole transaction More

Great customer service! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! More

Since sold to ganley customer service has tanked and worker competence extremely poor. When it was owned by Gillingham went there for over 25 yrs. Taking my business elsewhere!! worker competence extremely poor. When it was owned by Gillingham went there for over 25 yrs. Taking my business elsewhere!! More