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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,508 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,508 reviews

June 03, 2024

Pleasant and helpful service representative when I dropped off vehicle. Left voicemail on a line that did not identify who I was leaving a message for, just a bunch of numbers as to who it was when I More

by JOYGRAD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Ken Ganley Ford Parma responded

Joy, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. We will share your comments with our team, and we look forward to working with you again.

June 03, 2024

Ken Ganley Ford Parma cuts through the xx and gets to the point. Ask for Fernando and he will take care of you. Also they give top dollar for trade ins! More

by Baudo27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Fernando had the opportunity to work with you, and we are thrilled that you found your experience with us to be positive. Please don't hesitate to reach out if you need anything else.

June 03, 2024

The job took longer than expected,but they did very good at getting my vehicle back to me in excellent running order. Thankyou. More

by PCW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and our team, and we look forward to working with you again.

June 03, 2024

Everyone one was helpful and polite. Dropped my truck off on Thursday night, and they called me Friday morning at 8:30am,to tell me it was ready at my convenience. More

by Scojer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Dave and our team. We're glad to hear we delivered such a great experience!

June 02, 2024

Prices are extremely hi, work is good, but you can get the same work elsewhere A lot cheaper. More

by GRIFFINTRUCKINGLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Acker
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Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Jun 03, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

June 01, 2024

They are very kind and thoughtful. Always have a smile .I always fell important to them . More

by ASHSR6DY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

June 01, 2024

Very helpful and attentive to our needs for now and the future. We liked the process. More

by DSTARUCH89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Jun 03, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2024

People and service are very good as to be expected. Price has gone up considerably though. More

by DRHORVAT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Jun 03, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2024

CJ was excellent. I found out later that the tires on the new car had been marked because they had defects on them. I'm not sure what to do about it. I was told to dem More

by coachtishjones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 31, 2024

They are kind and helpful in providing quote for new tires and explaining repair clearly More

by ADAMSILVE85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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