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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,506 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,506 reviews

June 06, 2024

Very happy with the service I received. They they answered all my questions and concerns about the vehicle More

by Doug
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Doug. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

June 06, 2024

A rip offf $800 for a part I found on line for $300 and they wanted two hours for installing took my friend who is a truck mechanic 15 minutes More

by RWELLS516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Yerace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Vargo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Ken Ganley Ford Parma responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Someone from our staff will be reaching out to you in the very near future.

June 06, 2024

The service that I received recently for my new vehicle was out of this world and was fast and very efficient . More

by DAVIDHASTIE1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Acker
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Jun 06, 2024 -

Ken Ganley Ford Parma responded

David, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team and look forward to working with you again.

June 05, 2024

Did a good job butt took 2 hours for oil change but atleast the waiting chairs were comforbal. More

by Anthonyzakharchuk5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Ken Ganley Ford Parma responded

Thank you, Anthony! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma!

June 05, 2024

Ken Ganley Ford and the team were extremely helpful and patient with me as a first time car buyer. They corrected all the issues I had with the car, no questions asked. It made the whole process very easy More

by NKelling
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jun 07, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Thanks again for the recommendation, and have an amazing day!

June 05, 2024

Great dealership to get a car from and wonderful service. Good people are employed there. More

by JOHNHAUSER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Acker
Report | Print
Jun 06, 2024 -

Ken Ganley Ford Parma responded

John, thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jun 07, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

June 04, 2024

Too much for diagnostics all they did was hook up a Scan tool that it and it cost $200.00 More

by Evan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 04, 2024

My sister has always gone to Ken Ganley on Lorain rd Cleveland Ohio. When i found out they bought my dealer Ford and moved in, i wasn't hesitant to make an appointment for service. The service manager k More

by CATSNCARS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Dave was able to help, and we hope to see you again!

June 03, 2024

Pleasant and helpful service representative when I dropped off vehicle. Left voicemail on a line that did not identify who I was leaving a message for, just a bunch of numbers as to who it was when I More

by JOYGRAD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Ken Ganley Ford Parma responded

Joy, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. We will share your comments with our team, and we look forward to working with you again.

June 03, 2024

Ken Ganley Ford Parma cuts through the xx and gets to the point. Ask for Fernando and he will take care of you. Also they give top dollar for trade ins! More

by Baudo27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Fernando had the opportunity to work with you, and we are thrilled that you found your experience with us to be positive. Please don't hesitate to reach out if you need anything else.

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