Ken Ganley Ford Parma

Visited Ken Ganley Ford West recently for routine service and for installation of a cargo cover accessory. Work was performed promptly and I will not hesitate to use this dealership for future servic service and for installation of a cargo cover accessory. Work was performed promptly and I will not hesitate to use this dealership for future service needs. More

Great welcome upon entering, staff was waiting and no wait time and getting our car washed before test drive. A+ wait time and getting our car washed before test drive. A+ More

My experience at Ken Ganley excellent . The Rep Mark very knowledgeable auto sales, he possess outstanding communication, effective listening skills, very compassion upstanding the needs of The Rep Mark very knowledgeable auto sales, he possess outstanding communication, effective listening skills, very compassion upstanding the needs of the customer. He WOW the customer. Thank you Ken Ganley ❤️ More

New faces, but the same excellent treatment we’ve come to expect over the years. Keep up the great work! expect over the years. Keep up the great work! More

The new location is great! Austin was wonderful to work with, and this is why it is the second truck I have bought from him. Austin was wonderful to work with, and this is why it is the second truck I have bought from him. More

Probably the easiest and fastest I ever got into another vehicle. Payment was a little higher than I was wanting, but I understand why, thank you. vehicle. Payment was a little higher than I was wanting, but I understand why, thank you. More

kind listened helpful friendly polite funny informative trustworthy dependable listened knowledgeable enthusiastic happy forward genius trustworthy dependable listened knowledgeable enthusiastic happy forward genius More

Had vehicle for over a month total. Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it w Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it would have needed to be replaced anyway. Very disappointed with service for having vehicle for so long and still not finding the root cause. At this point I do not feel comfortable bringing my vehicle back to be charged for more parts and labor. Communication was not great either. I had to call several times to find out the status, a note was left for the manager to give me a call, which never happened. Alicia was an awesome service rep! She communicated well the first time I had the truck in for the issue and listened to my problem to ensure the tech could replicate the issue. The second time around was a different story, I got Will as my service rep. Communication wasn't very good, interrupted while talking to the service manager and didn't communicate well to the technician even though I showed him a video of the problem and relayed exactly what needs to happen to have the issue appear. I will be ensuring I work ONLY with Alicia, if I decide to come back. More

Been with Bob Gillingham for years and hope to have positive experiences with Ken Ganley. positive experiences with Ken Ganley. More

Very impressed with service I rec'd on Tuesday. Was concerned about brakes. Thought had to be replaced. Diagnostic showed some rust on a rotor but brakes showed good on test. What a relief. Will wa Was concerned about brakes. Thought had to be replaced. Diagnostic showed some rust on a rotor but brakes showed good on test. What a relief. Will was very thorough on what would be done and took time explaining what would be done. Very pleased with appt. More