Ken Ganley Ford Norton - Service Center

Very Impressed Bob Bowser at the service Dept. of Ganley Ford of Norton handled my F-150 when I took it in for repairs. He was very thorough and even called me on th Bob Bowser at the service Dept. of Ganley Ford of Norton handled my F-150 when I took it in for repairs. He was very thorough and even called me on the phone to make sure that they were taking care of everything that I needed. With there loaner car I was able to drop off my truck on my lunch hour and pick it up the same day after work. I am very impressed with the service that I received at Ganley and with Bob I will definitely be taking my truck back! More

Fast & Friendly When I needed service I was treated with utmost courtesy. The waiting area was pleasant and the coffee fresh. The work was done promptly and within th When I needed service I was treated with utmost courtesy. The waiting area was pleasant and the coffee fresh. The work was done promptly and within the time frame projected to me by the service manager. I would gladly direct friends and family to Ganley of Norton. Also, we have been leasing an Edge and have been very pleased with the assistance of the agent who worked with us on the contract. He also recognized and greeted me as I waited. More

Excellent Service With Sales to Service Advisors! Just wanted to take the time to say the service at your Ganley ford was excellent...from the sales Gary Book , to the service advisors. Gary had tol Just wanted to take the time to say the service at your Ganley ford was excellent...from the sales Gary Book , to the service advisors. Gary had told me after I purchased my Ford Escape if you have any questions or problems you call me, don't think it ends here as you drive away. I had to call him about a few issues, and he resolved them with his staff. He is a very caring and sincere person and I recommend him for any purchases made at this dealership. I did have to take my suv in for service, but Bob Bowser was persistent on finding out what the problem was, it took a few times but he and service techs figured out what the issue was and fix it and I have not had any problem since. I got the pleasure of meeting Mark Kunklier when I took my suv in for an oil change, he got me in quickly and got me out of there at the time he said he would because I had to be at work at a certain time. This is a great team at this dealership, very professional. I will continue doing business with them and I am very satisfied with the service. More

Service Department Member To Whom It May Concern: I had the most enjoyable experience (and interaction) with your Service Department. I was pleasantly surprised (and most To Whom It May Concern: I had the most enjoyable experience (and interaction) with your Service Department. I was pleasantly surprised (and most impressed) by the excellence of the facility and friendliness of the staff. Moreover, Mr. Mark Kunklier has proven himself an example of Ganley Ford’s highest tradition of customer care and quality service. Best Regards, Laurence D. Lucy-Evans More

Friendly Made app. on internet took car in ,fast friendly service and A #1 service. Love the xx. in car ready board in waiting room. Had a snack and no wonder Made app. on internet took car in ,fast friendly service and A #1 service. Love the xx. in car ready board in waiting room. Had a snack and no wondering if the car was ready. More

Pleasant I had a very pleasant experience and didn't feel pushed at all. Went to the dealer to have work done on one vehicle and come home with a new one. I had a very pleasant experience and didn't feel pushed at all. Went to the dealer to have work done on one vehicle and come home with a new one. More

Repeat Service Customer - Incredibly Friendly & Genuine Ganley Ford always makes things right and easy. They honor yoru loyalty dollars and continually find ways to make service appointments inexpensive. Ganley Ford always makes things right and easy. They honor yoru loyalty dollars and continually find ways to make service appointments inexpensive. We have purchased tires (installed) from Ganley Ford for less than Tire Rack with shipping. Sometimes it takes awhile for service if you are waiting --- I wish they offered loaners --- but the way they treat you as a service customer and their pricing and cooperation I cannot imagine is better anywhere else. Loyal service customer to Ganley Ford! More

Fast oil change It was a simple oil change and tire rotate, but I was able to call in and get my first choice of time the next evening. I arrived about 15 minutes ea It was a simple oil change and tire rotate, but I was able to call in and get my first choice of time the next evening. I arrived about 15 minutes early , was taken in within 10 minutes and all work was done and out within about 45 to 50 minutes. More