Ken Ganley Ford Norton - Service Center

Recall Repair This was a recall for my Ford truck.The letter said it could take up to 4 hours. I was at the dealer for less then 2 hours.Your pro ta call to get s This was a recall for my Ford truck.The letter said it could take up to 4 hours. I was at the dealer for less then 2 hours.Your pro ta call to get service is bit unorganized. You enter the service department which is a big room full of desks. I was waited on promptly but wasn't sure if I was the right place. The waiting area is nice. More

Great service. Easy to schedule and work with. Very good communication. Will continue to use as needed. The whole staff at Hanley are friendly and helpful. communication. Will continue to use as needed. The whole staff at Hanley are friendly and helpful. More

appointment for service, oil change, at 9, went well. took a little over an hour, a little long I thought but a professional job with a complimentory car wash makes it worth it. I;m happy. took a little over an hour, a little long I thought but a professional job with a complimentory car wash makes it worth it. I;m happy. More

Friendly Service technician was helpful an Knowledgeable and took care of my car problem. People always friendly and willing to listen and help solve any probl Service technician was helpful an Knowledgeable and took care of my car problem. People always friendly and willing to listen and help solve any problem you might have More

First oil Change I called and with short notice the dealership was able to make an appointment and keep the time frame specified so I could be on my way as soon as po I called and with short notice the dealership was able to make an appointment and keep the time frame specified so I could be on my way as soon as possible. Thanks More

When I asked the dealer to update my Nav, was told they don’t do it yet the Nav website FAQS day “Yes” that dealer can update my Nav. don’t do it yet the Nav website FAQS day “Yes” that dealer can update my Nav. More

Detailing my Journey After Jeff and Mark detailed our motorhome decided to.habe my 2013 Journey done. Looks brand new. In fact used my Journey to carry my friends an the After Jeff and Mark detailed our motorhome decided to.habe my 2013 Journey done. Looks brand new. In fact used my Journey to carry my friends an they could not believed how it looked. With only 41000 miles I will be having journey done again. THANKS FOR MAKING MY JOURNEY LOOK NEW AGAIN. The Skelley's More

Vehicle Diagnosis On August 29, 2019, I brought my vehicle (2013 Ford Escape) in to be checked for problems starting and wipers coming on and unable to turn off. I was On August 29, 2019, I brought my vehicle (2013 Ford Escape) in to be checked for problems starting and wipers coming on and unable to turn off. I was then told by the Service Advisor that the battery needed replaced and so did the connection cables. I agreed to have this work done which it was. I then was advised that the Multi-Point Inspection showed a major flaw in the transmission/gaskets. I had planned to leave that afternoon for vacation in Hilton Head, SC and was told it would not be a good idea to take the vehicle and if I was planning on keeping it to just drive it locally. I then left and decided to rent a vehicle the trip. When I returned home, I then took my Escape to a friend who has his own auto service business. I explained what the Service Advisor told me and asked that he run the same test, which he did. I was then advised that there was absolutely nothing that showed up concerning the transmission on the Multi-Point Inspection test other than he advised to have my spark plugs replaced due to the vehicle having 98,000 miles and have never been changed. I have since drove my vehicle to numerous places - including a 7 hour trip to Pennsylvania and have had no problems - no indicator lights coming on, etc. Please note that I am NOT accusing anyone of wrongdoing. I think the technician may have been mistaken or the wrong error codes came up. Also note we have bought our vehicles in the past from your dealership and just purchased two more this past summer. More