Ken Ganley Ford Norton - Service Center

Great Work I took my truck in while it was still under warranty to see what a rattling noise was. The key here was I needed a loaner car to just get to and from I took my truck in while it was still under warranty to see what a rattling noise was. The key here was I needed a loaner car to just get to and from work from the dealership. They not only provided one, but it was a truck just like mine! For my truck they even fixed 2 recalls that I didnt know it needed. I specifically dealt with Fulton Benya who was awesome through everything from scheduling, drop off, pick up you name it. So impressed with him that I then scheduled an appointment for my Explorer to be dropped off on Friday to replace rear wheel bearings. Fulton scheduled that and made sure that I can get another loaner car so that I can get to work! That is the next level of service to which made me want to do further business with Ganley! Lastly, they washed my truck which makes you feel good picking it up. More

Got the works oil change and tires rotated. Was in and out in 1/2 hour. Car was returned clean and service advisor was very helpful. out in 1/2 hour. Car was returned clean and service advisor was very helpful. More

Car Service Excellent service. Very satisfied. Every person I dealt with was kind and courtesy. I brought my car in for an oil change and a 20,000 mile check. Excellent service. Very satisfied. Every person I dealt with was kind and courtesy. I brought my car in for an oil change and a 20,000 mile check. I needed some minor things done and they explained why this would benefit the car. I didn't feel pressured to have the work completed. At the end, I had the work done and I am completely satisfied. Ganley Ford in Norton is the only place I will have my car worked on. I am completely satisfied. More

Have been dealing with Ganley Ford service for over 10 yrs. Always courteous and professional. Never disappointed so will continue to be a customer and will recommend them to others yrs. Always courteous and professional. Never disappointed so will continue to be a customer and will recommend them to others More

Friendly courteous and professional. Service completed in timely manner. Went over vehicle report card and explained each section of the report. Suggested a caliper slide service. timely manner. Went over vehicle report card and explained each section of the report. Suggested a caliper slide service. More

Great visit. Set up your appointment on the ford pass app and get a cup of coffee. Watch the sports for the day and get back to your day. Set up your appointment on the ford pass app and get a cup of coffee. Watch the sports for the day and get back to your day. More

Excellent, fast, great waiting area, friendly employees, always completed correct the first time. They check up after the service to make sure everything is to your satisfaction. always completed correct the first time. They check up after the service to make sure everything is to your satisfaction. More

Very helpfull gettting my vehicle fixed quickly great job , always good to deal with the service department . If it wasn't for Tom and Mark taking care of my vehicles in the service department I don great job , always good to deal with the service department . If it wasn't for Tom and Mark taking care of my vehicles in the service department I don't know if I would still be going to Ganley Ford since they got rid of all of the great salesmen I used to deal with . I'm coming up on purchasing a new F 350 and I don't know what I'm going to do ??? More

Serviced Ford Escape to change trans fluid and coolant Called for service day before Thanksgiving and got serviced that day. Everything went great. Car was serviced with trans fluid and coolant change. Called for service day before Thanksgiving and got serviced that day. Everything went great. Car was serviced with trans fluid and coolant change. Car was inspected and was informed about brakes. Fuel was toped off and got a ride to and from work. Staff was professional and friendly. Thank you for taking care of my car. Best dealer I have been to. More

Top Notch Service Dept! The best in Ohio. Friendly, helpful and make you feel like family. Highly recommended for all your Ford needs and wants. helpful and make you feel like family. Highly recommended for all your Ford needs and wants. More