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1,188 Reviews of Ken Ganley Ford Norton - Service Center
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October 22, 2019
Detailing my Journey After Jeff and Mark detailed our motorhome decided to.habe my 2013 Journey done. Looks brand new. In fact used my Journey to carry my friends an the After Jeff and Mark detailed our motorhome decided to.habe my 2013 Journey done. Looks brand new. In fact used my Journey to carry my friends an they could not believed how it looked. With only 41000 miles I will be having journey done again. THANKS FOR MAKING MY JOURNEY LOOK NEW AGAIN. The Skelley's More
by Skelly1
Employees Worked With
Marj, Jeff Yeager
October 09, 2019
Vehicle Diagnosis On August 29, 2019, I brought my vehicle (2013 Ford Escape) in to be checked for problems starting and wipers coming on and unable to turn off. I was On August 29, 2019, I brought my vehicle (2013 Ford Escape) in to be checked for problems starting and wipers coming on and unable to turn off. I was then told by the Service Advisor that the battery needed replaced and so did the connection cables. I agreed to have this work done which it was. I then was advised that the Multi-Point Inspection showed a major flaw in the transmission/gaskets. I had planned to leave that afternoon for vacation in Hilton Head, SC and was told it would not be a good idea to take the vehicle and if I was planning on keeping it to just drive it locally. I then left and decided to rent a vehicle the trip. When I returned home, I then took my Escape to a friend who has his own auto service business. I explained what the Service Advisor told me and asked that he run the same test, which he did. I was then advised that there was absolutely nothing that showed up concerning the transmission on the Multi-Point Inspection test other than he advised to have my spark plugs replaced due to the vehicle having 98,000 miles and have never been changed. I have since drove my vehicle to numerous places - including a 7 hour trip to Pennsylvania and have had no problems - no indicator lights coming on, etc. Please note that I am NOT accusing anyone of wrongdoing. I think the technician may have been mistaken or the wrong error codes came up. Also note we have bought our vehicles in the past from your dealership and just purchased two more this past summer. More
by Jeff Stewart
Employees Worked With
Paul
September 24, 2019
Came in for a oil change and tire rotation Got a oil change and tire rotation, happy with the service I received. Took a little longer than expected since I had an appointment. Waiting area Got a oil change and tire rotation, happy with the service I received. Took a little longer than expected since I had an appointment. Waiting area had comfortable chairs. Even had free coffee and popcorn which was nice. More
by Maynardlaceup
Employees Worked With
Bob Bowser, Jeff Yeager
September 21, 2019
best dealership for service Very professional service department, Service advisor, Fulton Benya, was very helpful and friendly. Comfortable customer lounge and free coffee. In an Very professional service department, Service advisor, Fulton Benya, was very helpful and friendly. Comfortable customer lounge and free coffee. In and out in a timely manner. More
by dly
Employees Worked With
Fulton Benya
September 19, 2019
All around great! Service manager was very professional and personal and listened to my concerns. He asked questions and then made sure I understood the procedures req Service manager was very professional and personal and listened to my concerns. He asked questions and then made sure I understood the procedures required. My vehicle had to stay over night and they were quick to provide a vehicle. Service was completed in a timely manner and I was back driving my own vehicle in no time. Very personal and professional and an all around great experience for having to take your vehicle in for service. More
by Wendiemm
Employees Worked With
Scott Spath In service
September 15, 2019
No complaints. No complaints, service was good and completed in a timely manner. I have used Ganley in the past and always leave there feeling good about the ser No complaints, service was good and completed in a timely manner. I have used Ganley in the past and always leave there feeling good about the service done to my Ford Fusion. More
by Dave
Employees Worked With
Scott in the service department. Not sure of hi last name, but he did a very good job.
September 11, 2019
quality is still job 1 I enjoyed the experience, on this particular day I would say i'm completely satisfied. I would recommend that you explore a space for cars that can't I enjoyed the experience, on this particular day I would say i'm completely satisfied. I would recommend that you explore a space for cars that can't be picked up during business hours, I was told I could park it at the body shop 1/4 miles away then walk back to my work vehicle to pick up my vehicle after work, very inconvenient. More
by mr murphy
Employees Worked With
Jeff Yeager
September 07, 2019
Excellent Service Visit Paul Asano took great care of me and my F150. He kept me informed of the progress during oil change/tire rotation and let me know if additional servi Paul Asano took great care of me and my F150. He kept me informed of the progress during oil change/tire rotation and let me know if additional services my truck is due for. I also appreciate that he asked if I wanted it washed since I had just detailed it. Thank you so much, Paul-great visit! More
by Cherylmorris711
Employees Worked With
Paul Asano
August 30, 2019
Service for the F250 Great service experience on the Ford F250 Super duty truck at Dealer Ganley on Tuesday the 27th of August. THanks Dan Bailey St. Nicholas Churc Great service experience on the Ford F250 Super duty truck at Dealer Ganley on Tuesday the 27th of August. THanks Dan Bailey St. Nicholas Church More
by Dan Bailey
Employees Worked With
Can't remember Employee.
August 27, 2019
Always the best! The service here is 5+ stars. They are always very enthusiastic and informative. Best place I’ve experienced... if you haven’t tried this dealership y The service here is 5+ stars. They are always very enthusiastic and informative. Best place I’ve experienced... if you haven’t tried this dealership you are missing out More
by Southpaw2128
Employees Worked With
Paul Asano
