Ken Ganley Ford Norton - Service Center

Late Wednesday Service Love the fact that they will take care of my needs after work and that I am greeted with a smile and friendly conversation. Always enjoy seeing Bob Love the fact that they will take care of my needs after work and that I am greeted with a smile and friendly conversation. Always enjoy seeing Bob More

didn't get the works which i paid for!!! stoped by after work today to get my oil,filter,lube&tires rotated,I got the works package. I delt with bob bowser ,who i've always delt with the last stoped by after work today to get my oil,filter,lube&tires rotated,I got the works package. I delt with bob bowser ,who i've always delt with the last 20 yrs. he said they were very busy and that it would be about 1.5 hrs. fine with me.... it only took an hour and ten min. after I got home I checked my oil level' as i always do' which was full. Ilooked under the frount end of my truck.. 2000SUPERDUTY 4X4 V10 they didn,t grease not one of my zerk fittings' which by the way my truck has 14 of them. not at all happy with ganley ford !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

SERVICE Have be working with Bob Bowser for a long time now Bob always takes care of getting me a appointment when i need to get in for service or have a prob Have be working with Bob Bowser for a long time now Bob always takes care of getting me a appointment when i need to get in for service or have a problem fixed. When am at the dealership he always keep me up dated and in the loop with is going on. Gets me out as fast as possible Bob Bowser is great the deal with. Doug More

EDGE Maintenance Car's notification system announced time for oil change. Called Ganley Ford of Nortion Ohio, (where car was purchased) appointment made for same day. Car's notification system announced time for oil change. Called Ganley Ford of Nortion Ohio, (where car was purchased) appointment made for same day. Requested tire rotation & check brakes. Waited & service took reasonable amount of time. Mark Kunklier, service associate, explained reason noise brakes make, and that they are in perfect condition. All associated at Gandley are knowledgeable and friendly. Would purchase from them again. Joan Miller More

Time Efficeint I received great service when I visited the service center for the first time with my new car. I let Mark Kunklier know that I had to go to work and w I received great service when I visited the service center for the first time with my new car. I let Mark Kunklier know that I had to go to work and would like to pick up my car at my lunch and he was accommodating. I got out in time to go to work and he made sure to get a hold of me to let me know my car was ready. So I got to have the service I needed done to my car with no interruption in my day. More

Glad Bob is back I was introduced to Bob Bowser in 2001 with my F150. Now i own a 2015 Ford Explorer Sport with some factory issues. Bob has been treating me with t I was introduced to Bob Bowser in 2001 with my F150. Now i own a 2015 Ford Explorer Sport with some factory issues. Bob has been treating me with the upmost respect in dealing with these issues. I an VERY relieved to have Bob is back at Ganley Ford. More

Great Customer Service in Service Area I truly love Bob Bowser. Bob always takes care of my service needs. He gets great employees to care for my car. I always come out better than when I c I truly love Bob Bowser. Bob always takes care of my service needs. He gets great employees to care for my car. I always come out better than when I came in. Cheyenne Boyd More

Returning customer I used to have a Ford and had my car serviced here, as one would expect. After getting a Lincoln out in Kent, and dealing with a greasy salesman, I vo I used to have a Ford and had my car serviced here, as one would expect. After getting a Lincoln out in Kent, and dealing with a greasy salesman, I vowed to never go back there unless it was absolutely necessary. Ganley Ford in Norton feels like home. Service is typically prompt (rarely is it not) and my family and I always request Mark. He's the pinnacle of solid customer service. More

service My service advisor Bob Bowser always treats you like the only customer he has. Knows me and my wife by name. My Escape needed a part they did not have My service advisor Bob Bowser always treats you like the only customer he has. Knows me and my wife by name. My Escape needed a part they did not have. He had someone take it to another shop and have the part installed. I payed exactly what they charged him. That is great service! More

Service Excellence Bob Bowser did an outstanding job taking care of my Truck and getting it serviced. Quick and easy, Thank you Bob for a job well done! Bob Bowser did an outstanding job taking care of my Truck and getting it serviced. Quick and easy, Thank you Bob for a job well done! More