Kelly Nissan - Service Center

Took my truck in for servicing due to running hot initially in shop 1 week and 3 weeks later after turning AC on still running hot so I took vehicle back and vehicle remained another week with more initially in shop 1 week and 3 weeks later after turning AC on still running hot so I took vehicle back and vehicle remained another week with more out of pocket cost only to return vehicle again for another 5 days with more out of pocket cost. I was out of $1,900 and car still not running hot.I was told 3 different issues each time i took vehicle back under warranty. I eventually took vehicle to another shop and they fixed my vehicle remind you i was out of another $1,100.00 because of their misdiagnosing caused transmission to over heat. After going to alternative shop my vehicle has been running great ever since. BEWARE of this Nissan location they are not qualified to properly diagnose or service any vehicle.They will drain your pockets dry !!! More

Most horrible auto service every experienced Please do not take your vehicle here for service, we are a Nissan Family and they can never diagnosis the car , they have to call corporate or another Please do not take your vehicle here for service, we are a Nissan Family and they can never diagnosis the car , they have to call corporate or another dealer then charge for the consultation as labor. They even told me I needed and engine when it took them 7 months to diagnose a loose ground wire, have been driving the car a year and a half since. They are rude and any never are able to figure out whats wrong with the car one of our cars sat a week before they even looked at it . Horrible customer service. More

Since 2005 A great bunch of guys to do business with Ive been going to this dealership since 2005 i bought 4 cars and plenty of service. A great bunch of guys to do business with Ive been going to this dealership since 2005 i bought 4 cars and plenty of service. More

Only the Best Survive My 1997 Nissan Maxima is alive thanks to Kelly Nissan. 2 cars 31 years with Kelly! Thomas goes beyond to help me every time. A clean car every visit. My 1997 Nissan Maxima is alive thanks to Kelly Nissan. 2 cars 31 years with Kelly! Thomas goes beyond to help me every time. A clean car every visit. What's not to like. More

Kelly Nissan My service advisor Thomas Johnston is the best, he is very knowledgeable and extremely experience with the service team. The Nissan Service Team is ex My service advisor Thomas Johnston is the best, he is very knowledgeable and extremely experience with the service team. The Nissan Service Team is exceptional, I would highly recommend to everyone needing service work performed. More

Engine light Pathfinder Thank you to Raul and Eric and Armando ! I had work done thru my warranty on my Pathfinder. These professionals assisted me every step of the way. The Thank you to Raul and Eric and Armando ! I had work done thru my warranty on my Pathfinder. These professionals assisted me every step of the way. They kept me updated on the process and provided me with a car while the repairs were completed. First class dealership! Thank You !! John S. More

Excellent job Armando at service department he help me with a key for my Nissan Quest and he made an excellent job plus he returned my car super clean ??????????Tha Armando at service department he help me with a key for my Nissan Quest and he made an excellent job plus he returned my car super clean ??????????Thank you Armando More

Excellent Service Appointment time was efficient. Associate explained service and continued to keep me updated. Associate also explained what is needed to maintain the Appointment time was efficient. Associate explained service and continued to keep me updated. Associate also explained what is needed to maintain the safety of the car. More

Watch Your Wallet No longer takes competitor coupon. Claims they use special stuff for oil change. I am sure it is nothing special except Nissan brand. Was told 50 minu No longer takes competitor coupon. Claims they use special stuff for oil change. I am sure it is nothing special except Nissan brand. Was told 50 minutes for oil change WITH appointment. I am not sure why since Express oil businesses take 10 minutes. Typically Kelly does a thorough vehicle inspection which is fine, but not needed every time. I asked to skip the vehicle check as they did it a month ago and I am in a rush. I do not want to buy everything they are selling, and at their dealer prices. Better pricing elsewhere, as expected. More

Typical Nissan Service Dept Customer experience - FAST! The service rep immediately asked a technician to take my vehicle and inspect it , no one was at lunch, on break, too busy etc. The inspection conclu The service rep immediately asked a technician to take my vehicle and inspect it , no one was at lunch, on break, too busy etc. The inspection concluded with several recommendations and a major assurance. More