Kelly INFINITI

Not just a car purchase, but an experience. My wife and I were shopping for a luxury mid-sized sedan and stopped into Kelly Infiniti. Being an engineer, I am not exactly impulsive and instead My wife and I were shopping for a luxury mid-sized sedan and stopped into Kelly Infiniti. Being an engineer, I am not exactly impulsive and instead approach things methodically with deliberate circumspect. What a surprise. Kelly Infiniti was not what we expected when we walked into this dealership. Right away, we were warmly greeted by the service desk who introduced us to Cong Truong, a sales consultant to help us out. Cong is very friendly and knowledgeable of the Infiniti products. First, we asked Cong for information about pre-owned cars and we were given bottles of Poland Springs water, the carfaxes to three possibilities (without any questions) and some space to look over that data. After reviewing the data, we decided to pursue a new car instead of a pre-owned one. We talked to Cong about features, options and most importantly, pricing. Cong was able to offer a extremely attractive dealer incentive to help us decide to purchase a new car. With help from Cong and Adam, we ended up purchasing a beautiful Moonlight White Infiniti M37X that afternoon! And we have been very happy with the car. Most importantly, we feel extremely confident with the entire Kelly Infiniti team (with special recognition of Lisa and Jeff) and know that we are in the best of hands going forward. Thank you Kelly Infiniti! More

Purchased a used 2009 Infiniti G37X in February of 2013. Several issues have come up, the most recent a few weeks ago. My sales associate was Shawn Quinn. 1. The company failed to pay off my trade in tim Several issues have come up, the most recent a few weeks ago. My sales associate was Shawn Quinn. 1. The company failed to pay off my trade in time, resulting in money being taken from my checking account to make a payment on my trade-in. Called the company to find out what happened, and it took several days for them to get back to me. Finally agreed they had made an error, and sent a check for the amount. Only it was the wrong amount. I contacted them again and was told by Lisa Avola that the difference would be mailed to me, it never was. 2. Kelly Infiniti inspected the car when I purchased it. They passed the car. I brought the car to Dracut Tire in March of 2014 to get it inspected and was told by the inspector that the tint on the car was aftermarket and that the back window was too dark and would result in a rejection. I had to peel the tint off the window to avoid the rejection sticker. They used the tint as a selling point when I bought the car, either knowing it was too dark and selling me a car that was illegal to drive, or not knowing it was too dark and being poorly informed about their products. They also passed the car with the illegal tint, because I have no altered or adjusted the tint on any portion of the car since I bought it. Unethical to say the very least. I contacted Kelly Infiniti the same day and was rudely told over the phone by the young lady that answered that no manager was around to speak to me and that frankly what I'm telling her could not have happened. Yet it did. I have not heard back from the dealership and it has been almost two weeks. From my personal experience this is par for the course with Kelly Infiniti. I've filed complaints with both the Attorney General and the BBB. Save yourself the hassle of dealing with a dealership that obviously doesn't give a xxxx about their customers when they drive off the lot. Kelly Infiniti is all about the sale, and my story is proof positive that they don't care how they get it. More

My first contact with Kelly Infiniti was via the internet and Susan Aheron. After I came to the dealership I worked exclusively with Kyle Mosley. He has been GREAT. He returned all my calls, proactively and Susan Aheron. After I came to the dealership I worked exclusively with Kyle Mosley. He has been GREAT. He returned all my calls, proactively reached out when he needed something from me, is consistently friendly, courteous and helpful. He is an asset to the dealership and his work with me has made me a big supporter of the dealership. I would send someone to Kyle in a heartbeat because of how he has represented himself and the dealership. You should be proud to have him on the Kelly Infiniti Team. More

Was shopping for new car, and although Q50 was out of my price range, I thought I would take a look anyway. Chris did an excellent job explaining the features and benefits, which led me to realize I did not price range, I thought I would take a look anyway. Chris did an excellent job explaining the features and benefits, which led me to realize I did not need the top of the line packages. Still out of my budget, Chris was able to get very creative with pricing and I have now had the car one month and love it. The dealer is aggressive with pricing, but there was never any pressure. Very laid back and non pushy. I highly recommend Kelly Infiniti More

The team at Kelly made the buying experience so easy and pleasant. From finding the right car, to filling out the paperwork, and to picking the new car up, it happened so seamlessly. Ridiculously easy. pleasant. From finding the right car, to filling out the paperwork, and to picking the new car up, it happened so seamlessly. Ridiculously easy. More

I initially went to purchase my new Infiniti at Infiniti of Norwood. During the discussions at Norwood, I did not feel as though the pricing for the new car and my trade were "transparent". I went on-line of Norwood. During the discussions at Norwood, I did not feel as though the pricing for the new car and my trade were "transparent". I went on-line to Consumer Reports and when pricing my vehicle I was referred to Kelly Infiniti and Kate Goutal. I received a phone call from Kate and we had a good discussion about what I was looking to purchase as well as what I was going to trade. Kate provided answers to my questions and while we were on the phone reviewed the inventory that was available and provided verbal quotes immediately. Kate then followed up with an e-mail with quotes and also referred me to Chris Marchese (Product Specialist). I contacted Chris and we arranged a time to meet. I met with Chris on Christmas Eve and we signed an agreement subject to my trade and we arranged a meeting for Saturday at which time we would attempt to finalize the deal and, leave with my new car. Chris, although relatively new; was very knowledgeable about the product and was enjoyable to deal with. At this time, Christmas Eve, I also had the pleasure of meeting Lisa Avola and I understand why she is a valuable employee to Kelly. She was very appreciative that we were able to come to terms on the purchase and was the ultimate professional. On Saturday, I brought in my trade and; I believe, the price received was very fair. Unfortunately, I was not able to leave with the new car, as I was not aware that my wife would need to sign a document as well. We arranged to meet again on Monday evening to pick up the car at which point I met with Adam Hoyt the Business Manager. Adam was very knowledgeable and informative about the Kelly dealership and recommended only those "warranty products" that really made sense for me to purchase. He did not recommend things that I did not need. Overall, I would highly recommend Kelly to my friends. More

I went to the dealer last week for a simple repair on my 2008 Infiniti QX 56. I was greeted by Cody, I would rate him your #1 employee overall. He always remembers my name, he is clear on what I need done 2008 Infiniti QX 56. I was greeted by Cody, I would rate him your #1 employee overall. He always remembers my name, he is clear on what I need done and he reviews options with me. When I am finished, he makes sure my car is valeted to the front, clean inside and out always with a fresh bottle of water. He NEVER forgets to say Thank You! While I was waiting, Dave Labrecque starting speaking to me regarding a new car. A good friend of mine had purchased one from him two weeks prior, and mentioned what a great guy he had dealt with. It was like speaking to an old friend. After speaking with Dave and the sales manager, David Coogan, we found a beautiful car that worked perfectly for me. Everyone from Cindy and Irene who answer the phone (and teach everyone how to make coffee!) up to and including Adam Hoyt (the "money" man) make you feel right at home. I am not big on spending my free time getting a car repaired or buying a new car, but their slogan "We make it easy" is 100% true. Thank you for an enjoyable experience! Susan L. Tavilla More

Kyle Mosley was a pretty nice fella. When my mother and I went in to get a car for me, we didn't feel pressured at all cmopared to another dealership we went to. The price of the 2005 Hyundai Sonata we purch went in to get a car for me, we didn't feel pressured at all cmopared to another dealership we went to. The price of the 2005 Hyundai Sonata we purchased was very reasonable and within our budget. The car is in great condition. We will recommend this dealership to friends and family looking to get a used car. Thanks, Kyle! More

My husband purchased a 2010 g37xs in August from Chris Marchese. My husband loves his vehicle and so did I. Our experience was so pleasurable with Chris, that I decided I would also like an Infinity , and Marchese. My husband loves his vehicle and so did I. Our experience was so pleasurable with Chris, that I decided I would also like an Infinity , and I wasn't going anywhere else to purchase my vehicle. So back we go in January to pick out my 2011 g37x. Chris was very down to earth, not your usual pushy salesman. Really knew his stuff, and found me the car I wanted (not the car he wanted to sell). He also knew that we are very picky about the condition of the vehicle, and did everything he could to make it acceptable to us. We were very pleased with the whole stress-free car buying experience. Paul & Amy Gagnon More