Kelly INFINITI

Why I keep coming back! We have a long history with Kelly Infiniti, Lisa Avola and The Kelly Family of Brands. It began almost 17 years ago and 9 cars later the same service We have a long history with Kelly Infiniti, Lisa Avola and The Kelly Family of Brands. It began almost 17 years ago and 9 cars later the same service and values live on. I couldn't believe a car buying experience could be so pleasant. We have had wonderful success with the Infiniti brand and Kelly Infiniti truly does work hard to make it easy on the customer. My most recent transaction was with Chris King who was terrific. We purchased a QX60. I liked Chris as he was so knowledgeable and definitely likable. He's a regular guy and not a "salesperson". He was patient, asked the right questions, determined what we wanted and went to work for us to make it happen as quickly as possible. While Chris was getting some information we also spent some time with Dave Labrecque who also was professional and pleasant to work with. Dave also did his best to save us time and money. We wrapped things up with Adam who again kept things moving along and pain free. Behind the scenes Lisa Avola (GM) was checking in to be sure our needs were being met. This is why we keep coming back! Thank you Chris, Dave, Adam and Lisa! More

Service Visit First service for 2014 Q50. Professional and extremely courteous from start to finish. Jeff explained everything that would be done and my car was r First service for 2014 Q50. Professional and extremely courteous from start to finish. Jeff explained everything that would be done and my car was ready before time promised. Just a great experience. Thanks, Jeff! More

Great dealership - top to bottom! Purchasing a car is usally a stressful experience under the best of circumstances. However, when I purchased my QX60 at Kelly Infiniti, Dan Hart just Purchasing a car is usally a stressful experience under the best of circumstances. However, when I purchased my QX60 at Kelly Infiniti, Dan Hart just happened to be our salesperson. He was wonderful! From the first meeting thru the test drive and the closing, I couldn't have been more comfortable. No pressure, great sense of humor, tons of knowledge. Just what an ideal salesperon should be. I was considering an Audi and Dan, and the Infinityi staff was the reason I decided on the QX 60. All the people were courteous and helpful. More

A wonderful experience I started looking out for a family friendly 3 row SUV and narrowed it down to two vehicles (QX60 or an pre-owned MDX). First things first, I got a v I started looking out for a family friendly 3 row SUV and narrowed it down to two vehicles (QX60 or an pre-owned MDX). First things first, I got a very competitive price from the internet department when compared to the other Inifiniti dealers. Thanks to Susan who was patient to answer all my questions and explain the pricing terms. Then I visited the show room and was introduced to the sales consultant Mr Andy Short. He came across as a very genuine, professional, and courteous salesman and he took me out for the test drive. I was at not point pressurized to buy and he was happy to explain all the questions that I had in mind. I followed it up by a second visit just to make sure this was the right vehicle for me. While I was contemplating, Andy made the deal sweeter by offering some additional concessions and assuring me with Quality Service for my QX60. I pulled the trigger on the same, and wrapped the deal on my third visit. During delivery, he was very patient in explaining all the features of the vehicles, the Bluetooth connectivity, showed around the service area and also set me the next service appointment . Overall, a great experience at Kelly Infiniti! More

Repeat Business Chris Marchese saved my wife and me approximately $2,000+ and made our vehicle purchase venture convenient, by eliminating the need for us to travel f Chris Marchese saved my wife and me approximately $2,000+ and made our vehicle purchase venture convenient, by eliminating the need for us to travel from Oklahoma to Massachusetts to test-drive the vehicle, by answering any of our questions, and by providing a factory warranty, and extended service agreement. Chris communicated with us every step of the buying process, several times a day, when needed by phone, text, email, and facsimile. We found Chris very professional, courteous, and honest in everything that he communicated to us both verbally and in writing. My spouse and I were impressed with the quality of the vehicle upon receipt. We recommend Chris and Kelley Infiniti to others car buyers, and we welcome the opportunity to do repeat business with him and his affiliated establishment in the future. More

Best Experience At A Dealership I recently bought my used Honda Pilot from Kelly Infiniti. I've owned it for about a month and it is perfect for my needs. Working with Dan was a ple I recently bought my used Honda Pilot from Kelly Infiniti. I've owned it for about a month and it is perfect for my needs. Working with Dan was a pleasure, he was very attentive to my needs for a family car. He didn't waste any time finding me the perfect vehicle. Dan also worked around my hectic work schedule and even came in to the dealership on his day off to assist me and answer my questions, I don't think I would have had this kind of experience with any other salesperson or dealership, he is truly one of a kind! More

Amazing, innovative, dignity, clarity Being a young professional, with extreme expectations; I found Cong and his team there to be the best I've experienced as a first time car buyer. I ch Being a young professional, with extreme expectations; I found Cong and his team there to be the best I've experienced as a first time car buyer. I chose the 2014 filly loaded all white q50sport hybrid. I test drove it vigorously and compared the bmw, audi, lexus, etc experience in total. I not only compared the level of value added assistance I received from the team at Kelly, but also he TCO and ROI was properly explained by Cong. His extreme be optimistic stature, helped me purchase my dream car and not be judged so quickly like I did at the German dealerships. Cong was able to work with me to send my car to western Massachusetts and also arranged oil changes, loaners, and even wash/detail my car at no cost. This is TRUE selling and Congs ability to work with my young diverse background, allowed me to feel very comfortable in purchasing this dream car, which is first in its kind. I also,out feel bad when I found out Nissan lost money by stepping into the hybrid industry; oh boy did they exceed my expecttions far beyond anyone or any dealer could imagine. Thank you-Mr. Peters, Kelly infinti and Cong and the maintenance and finance team for the easiest purchase of my life!!!! Very grateful to have them on my side for the rest of my leases. Thank you also for not jumping to assumptions like others. Thank Hong More

Fast, friendly and professional. I buy a black 2011 infiniti g37x from kelly, and the sale manager is Andy Short, Mr.Short is very nice and professional in his field. Saving a lot of I buy a black 2011 infiniti g37x from kelly, and the sale manager is Andy Short, Mr.Short is very nice and professional in his field. Saving a lot of time and effort for me , which I am really appreciated. What's more, he and Kelly do care about after-purchase step, I receive their support and help with my car. More

Excellent Customer Service Salesman Cong Truong was very friendly and professional. I purchased a new Infiniti Q50 and I had to return to the dealership twice to learn how to o Salesman Cong Truong was very friendly and professional. I purchased a new Infiniti Q50 and I had to return to the dealership twice to learn how to operate some of the technology. Cong was very knowledgeable and provided outstanding customer service to me. Everyone I dealt with at Kelley were friendly and welcoming. More

Great Service Cong Truong was a very professional, courteous sales person. He delivered great customer service I would recommend him to a friend. He also was help Cong Truong was a very professional, courteous sales person. He delivered great customer service I would recommend him to a friend. He also was helpful in answering questions after the purchase of my new car! More