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Kelly INFINITI

Danvers, MA

4.8
1,073 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,073 reviews

September 22, 2015

Thank you! I would like to Thank Dave Petillo for all the help during my visit at Kelly Infiniti. Dave was very knowledgeable and very helpful through the e More

by Moises Medina
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

Thank you Moises, glad to hear that Dave was so helpful during your visit to our dealership. Please don't hesitate to reach out if we can help you out again, and thank you for taking the time to review our dealership, we greatly appreciate your feedback Moises.

September 22, 2015

Professional and friendly. Very friendly and accommodating people. I do wish they wouldn't immediately give you this tire diagnostics report almost before you walk away from th More

by jasjmccarthy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Hi Jasjmccarthy, thank you for your review and for your feedback. We appreciate hearing your take on our tire diagnostics report - we share that information with our customers so promptly because we hope to provide our customers with any urgent information they should know about their vehicle like tire or alignment issues. That way, if you decide to take immediate action, we can help you promptly during the same visit if you so choose. We apologize that this may come off as "salesy" but we assure you that it is not our intention. Thank you for sharing your insight into this though, as we'll certainly take that into consideration moving forward with our customers. Please let us know if we can help you again Jasjmccarthy!

September 21, 2015

great service Jeff was friendly, knowledgeable and very helpful! He helped me determine and prioritize maintenance to be performed on my car. A loaner was provide More

by JLFLYNN91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Hi JLFLYNN91, thank you for taking time out of your day to review our service team at Kelly Infiniti. We appreciate hearing that your service visit was so helpful and prompt. We're happy to help you out anytime you need it, and we hope you'll work with us again in the near future. Please let us know if there's anything we can do for you in the meantime JLFLYNN91. Have a great day!

September 18, 2015

Adam was extremely attentive. I was so happy to go in, be advised of needed work, and have all happen in under the estimated timer. Adam was awesome!!! He worked hard to get everyt More

by SANDOWN26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Thank you so much SANDOWN26 for letting us know how your experience with Adam and our dealership went recently. We're so glad to hear that Adam went above and beyond to have your vehicle taken care of so swiftly. It really makes our day! We hope to see you in again soon, and we look forward to helping you again SANDOWN26.

September 18, 2015

Service visit was easy and non eventful. This is a good. When having the car serviced, I like to do it when I have and opening in my schedule. Being able to drop in and get service quickly is a real plus in More

by PIANIANDCO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

We appreciate knowing that PIANIANDCO - thank you for sharing your experience with us. Anytime you need quick and helpful service, please don't hesitate to bring your vehicle in to our staff - we're happy to help. We hope to see you again soon. Take care PIANIANDCO!

September 17, 2015

Oil Change This is my 3rd oil change at Infiniti and the the best experience so far. Adam immediately greeted me upon driving into the garage and completed the o More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Hello Karen! Thank you for letting us know how your recent oil change went at our dealership service center - we greatly appreciate you taking the time out to share this with us. We're so happy that you've had such great service visits with Adam and our team thus far. Please let us know if there's anything else we can do for you Karen, and we hope to see you in again soon!

September 17, 2015

30K service Jeff was very professional and courteous. He had my car ready on time and my car looked great! It was wonderful to get a loaner car. More

by JMG71BC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Thank you JMG71BC, it's a pleasure to be able to assist you during your visit at Kelly Infiniti. We're glad that you enjoyed our loaner car service, and anytime we can help you out, please don't hesitate to contact our team.

September 16, 2015

Great service, great work, fantastic people Every time I walk through the door at Kelly Infiniti I am greeted by a team of tremendous professionals. The work done is fantastic, the service grea More

by SWG0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Irene Gesnaldo, Dave Labrecque, Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

We have a smile on our face because of customers like you SWG0! Thank you for making our job so pleasant and satisfying every day. We don't know where we would be without customers like yourself. Truly, we thank you for sharing your feelings with us - it tells us we're doing something right. Please visit us again soon SWG0, and thank you again for making the time to share your feelings with us about your recent Kelly Infiniti service visit.

September 16, 2015

Amazing service all around a 10! The best service I have ever had via a car dealership Amazing service This part of the survey is annoying though no one wants More

by BCFARRELL311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Herlihy, Nick Irving, David Petillo, Jill Gildart, Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Thank you BCFARREL311, very kind of you to show your appreciation for our service team. On behalf of them all, we really thank you for your business and your review - it's very kind of you to say that about our team. We're here for you if you need anything, so please don't hesitate to reach out to us again soon BCFARRELL311.

September 16, 2015

Great experience I had multiple reasons for this apt.I needed brakes, a 30,000 mile check, and work to be done in the body shop. I was kept up to date on its progress More

by KKH13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Herlihy
Oct 20, 2015 -

Kelly INFINITI responded

Glad to hear that Cindy and Abby were so helpful during your recent visit to our dealership KKH13. Thank you for letting us know how they were able to assist you, and we appreciate hearing how satisfied you were with your appointment. We look forward to seeing you again in the future KKH13 - have a great day!

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