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Kelly INFINITI

Danvers, MA

4.8
1,073 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,073 reviews

September 29, 2015

Excellent Service Very accommodating service staff -- everything from scheduling appointment, to dropping off, to car wash when service was complete. Happy to have be More

by Newburyport
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

Hi Newburyport, we're glad that we could be so helpful to you. Thank you for letting us know how your visit with David and our service team went. Anytime you think you might need a loaner, just let us know and we'll have it available for you! Thank you again, and we look forward to helping you out again!

September 26, 2015

Excellent service as usual. Service was excellent. Staff has always been great. Longstanding customer and service department has been one the main reasons I continue to purchase More

by MAXG19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Hi Max, thank you very much for your continued loyalty and support to our dealership. Very kind of you to share your feelings and feedback with us. We always appreciate hearing that our service team took great care of our customers, and we love to hear from our longtime customers like yourself. Please let us know if you need anything else Max. Have a great day!

September 25, 2015

Excellent and Friendly Service! We are long-time sales and service customers at Kelly Infiniti and they continue to go far beyond expectations in all aspects of their customer servic More

by Stacey K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Irene Gesnaldo, David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

Hi Stacey - thank you very much for sharing your experience with Irene, Lisa, David, and our entire Infiniti staff. It's refreshing to know that you're so happy with your experience with us time and time again. We always love hearing from our loyal customers and we hope you'll continue to share your feedback with us in the future. Thank you for your dedication and commitment to Kelly Infiniti Stacey, it means a lot to our dealership. Of course, please don't hesitate to let us know if you need anything at all.

September 25, 2015

Excellent service from the time you arrived Adam is excellent and always very helpful when I come in. He has excellent customer service and knowledge as he explained everything in detail and al More

by GMIRA4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Hello GMIRA4, thank you for sharing your feedback with us here online. We appreciate hearing that Adam has continued to make your servicing experience with us so seamless. We also appreciate hearing that our team listens to your concerns and addresses your needs each and every visit. Please visit us again soon GMIRA4, and thank you for taking the time to review our service team at Kelly Infiniti.

September 25, 2015

excellent services! Service quality is superior with very reasonable waiting time. Staffs are very kind and easy to work with. They know what to be maintained and fixes e More

by YOUNGHO.SUH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Hi Youngho, thank you for your kind comments. We're glad that you found the service to be very reasonable and friendly - that's exactly what we strive for! Of course, our Certified Infiniti technicians are happy to help you anytime you need anything at all. Please don't hesitate to reach out to us again Youngho, and thank you for sharing your review with us.

September 25, 2015

Excellent Service! Kelly Infiniti is the only place I would purchase or service my car. Everyone is great and the customer service is exceptional. I would highly recomme More

by TADRISKO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

That is so kind of you to say TADRISKO, thank you so much. We're honored that you wouldn't visit any other dealership - it tells us we're doing things right! Your review is greatly appreciated by David and our service team, and we appreciate hearing everything went so swiftly and smoothly for you. Please let us know if you need anything at all TADRISKO, and thank you for taking the time to review us at Kelly Infiniti.

September 23, 2015

Great Service Jeff is excellent and always very helpful when I come in. Whenever I have a problem or issue I call and ask for him because I know it will get taken More

by CATO27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Happy to hear that we could be of assistance to you CATO, thank you for working with Jeff and our service team. We hope to help you again soon, and please let us know if you need anything else CATO. Take care!

September 23, 2015

find the right salesman The first discussion was not helpful but once I was able to work with Cate and Chris everything became easy. A fair price was given from the beginni More

by ALAN2741
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Hoyt, Kate Goutal, Chris King
Oct 20, 2015 -

Kelly INFINITI responded

We're sorry to hear about your initial discussion Alan - we always try to be as helpful as possible, and to hear that your first talk with us didn't happen that way is something for us to improve on for sure. We are happy to know that Kate, Chris and Adam were able to find a new vehicle for you, and take care of your needs, but we assure you that we promise to be even more helpful from the start in the future Alan, and we thank you for giving us the chance to fix our initial miscommunication with you. Please let us know if you need anything else at all Alan, and thank you for sharing your honest feedback with our team.

September 23, 2015

Very cooperative and understanding I appreciate all the help from Abby Finch. She was very helpful and friendly. She explained everything in detail and was very prompt in responding to More

by WAQAS.MAZHAR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

No, thank you WAQAS, we appreciate you working with Abby! We're glad that she was able to communicate so well with you and was so on top of communication with you via email. We appreciate your recommendation, and we look forward to working with you again. Have a great day WAQAS!

September 22, 2015

Fast, great waiting room, excellent customer service Jeff went above and beyond to keep me updated. It was an oil change and also there was a low pressure warning on my tire. They brought the screw in More

by bjm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Labrecque
Oct 20, 2015 -

Kelly INFINITI responded

Happy that we could provide you with an enjoyable wait while we took care of your tire issue bjm. Thank you for sharing your experience with us, and we appreciate you working with our team. Feel free to reach out to us again if there's anything else we can do for you!

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