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Kelly INFINITI

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,073 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,073 reviews

October 02, 2015

Pleasant, thorough and fast! The staff are welcoming and polite. The service is fast and thorough. Nothing goes untouched when I got my QX60 back it was washed and cleaned as well More

by MILLER60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
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Oct 20, 2015 -

Kelly INFINITI responded

We're so glad to be your Infiniti dealer Miller! Thank you so much for working with us, and for your very kind review. We enjoyed helping you out, and hope that we can continue to take care of you in the future. If you need anything else at all, please reach out to Adam and our service team. Thank you Miller60!

October 02, 2015

Diagnostic performed in a timely matter Problem was identified quickly and recommendations were made. A diagnostic check was performed and recommend rear brake pads and air and cabin filters More

by AKMAN54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Report | Print
Oct 20, 2015 -

Kelly INFINITI responded

Hi AKMAN54, thank you for sharing your experience. Glad that we were able to identify and fix the issue both quickly, as well as to your satisfaction. We hope you'll visit us again soon, and please let us know if there's anything else we can do for you in the meantime.

October 01, 2015

Issue free service I had made a appointment on line for service but when I arrived the service writer said he has no record of my appointment something kelly Infinity ne More

by JSPH952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Report | Print
Oct 20, 2015 -

Kelly INFINITI responded

We apologize for the initial issue JSPH952 - we're so sorry to hear about that. We'll look into our service scheduling to ensure that you and others don't experience the same issue again in the future. We're glad to hear Adam took care of you and was able to fix the vibration issues your vehicle was having. We hope you'll give us the chance to earn your business again in the future, and our entire dealership thanks you for sharing your review with us JSPH952.

October 01, 2015

review Service was provided in a prompt, efficient matter. Service adviser was thorough in explaining the process to deal with my issue. He spent several min More

by PTORTO
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Report | Print
Oct 20, 2015 -

Kelly INFINITI responded

We appreciate your loyalty and dedication to the Kelly Automotive family PTORTO, thank you. It's a pleasure to hear that our staff listened to all of your needs and took such great care of you. Our Kelly Infiniti dealership cannot tell you how much we appreciate your business and your feedback PTORTO. Thank you so much for sharing, and please visit us again soon.

September 30, 2015

45K maintenance Abby was professional and a pleasure to deal with. My loaner car was ready when I arrived and clean. Overall a very enjoyable experience yesterday. More

by PJFARLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Report | Print
Oct 20, 2015 -

Kelly INFINITI responded

Thank you PJ, we're so happy to hear you had such a great experience with Abby and our service team. We try our hardest to have everything ready for our customers as quickly as possible and we're happy to hear that they were able to take care of all your needs. Please visit us again soon PJFARLEY. Take care!

September 30, 2015

always professional quick service Friendly, taken care of all needs immediately, comfortable waiting area.Car wash and full explanation of work that was done.Helpful persons at entran More

by MARYBETHCARROLL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
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Oct 20, 2015 -

Kelly INFINITI responded

Hello MaryBeth. Thank you for sharing - we appreciate hearing our service staff including Victor made your experience so enjoyable. Please let us know if there's anything else we can do for you, and we look forward to seeing you again MaryBeth!

September 30, 2015

brakes fixes Good job, car doesn't shimmy anymore.... price compared with local Midas, and I'm getting Infinity parts. Jeff made sure car was clean before lettin More

by MSMOULTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Report | Print
Oct 20, 2015 -

Kelly INFINITI responded

Sorry to hear that your car originally "shimmied" at all MSMOULTON! Glad that we were able to rectify the issue, and provide you with quality Infiniti parts at the same time. We hope that you'll visit us again, and thank you for taking the time to review our service team, it means a lot to our dealership MSMOULTON. Thank you!

September 30, 2015

Oil change Went fine. Got in and out quickly. No other issues with the car. Service person was friendly. Dealership has good space to work while waiting. More

by KENDALL_STORCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Report | Print
Oct 20, 2015 -

Kelly INFINITI responded

Hi Kendall, we appreciate hearing everything went so well when you visited with Darryl and our service team at Kelly Infiniti. If you have anything else we can help you with, please don't hesitate to let us know. Thank you Kendall!

September 30, 2015

service Victor was very informative and helpful. The service was provided quickly, efficiently and on time. Victor also identified future needs and I will b More

by MWARD0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Report | Print
Oct 20, 2015 -

Kelly INFINITI responded

Hi MWARD0, thank you for sharing your experience with us! We're so glad Victor provided you with such helpful service. It's important to know what's on the horizon with your car service, and we're glad he was able to relay that information to you. We look forward to seeing you again for your future service needs MWARD0. Thank you!

September 30, 2015

Great service Service was excellent from making appointment to drop off to pickup. The care was clean when returned and the loaner car is a main reason I use the d More

by TCARES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Report | Print
Oct 20, 2015 -

Kelly INFINITI responded

Thank you for sharing TCARES, we appreciate hearing about your recent service visit with Jeff and our service team. Glad that our loaner service is so helpful to you, and we hope that you'll continue to give us the chance to earn your business.

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