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Kelly INFINITI

Danvers, MA

4.8
1,073 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,073 reviews

October 06, 2015

Turn in my lease I called to turn in my 3 rd car from Kelly. I was told my salesman left and was given a different salesman. When I called I described what I wanted he More

by IVETTE.KORECKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't remember his name
October 06, 2015

terrific service All repairs explained and done well. Jeff provided accurate and regular communication on the likely time and duration of the repairs. Loaner vehicle More

by EDMUND.CONNOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Hi Edmund, thank you for sharing your experience with Jeff and our service team. We're happy to hear the loaner service was so beneficial to you - many of our customers like yourself love the fact that we offer loaner vehicles. If there's anything we can do for you again, please don't hesitate to visit our dealership. Thank you Edmund, have a great day!

October 05, 2015

Quick and easy . Blown out tire. In and out in 2 hours. Dave was very helpful and the waiting room was great. They supplied food, water and coffee while I waited. More

by Michaelssmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo, Stephanie Stanford
Oct 20, 2015 -

Kelly INFINITI responded

Anything we can do to keep you happy makes us happy Michael! Thank you for letting us know how we were able to help you, we always appreciate the feedback. Anytime you need anything from us, even if it's just another great service visit, we're happy to be of assistance to you. Thank you for the glowing review, and we hope to work with you again in the future Michael!

October 05, 2015

Outstanding first time experience. Recently purchased a second hand infiniti. This was my first experience with Kelly. Jeff Mitchell was the service writer I worked with. Jeff was exce More

by brian.caven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Thank you for visiting us Brian, and we appreciate your feedback. Glad to hear Jeff was able to take care of you from start to finish - that's what we love to hear! Please let us know if there's anything else we can do for you and we hope you'll give us the chance to work with you again Brian.

October 05, 2015

Quick oil change! I enjoy making an appointment on line. The service is always well done, the waiting room is clean and there are beverages, fruit, and muffins availabl More

by JJF921
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

That is correct JJF921! We're happy to accommodate our customers like yourself with a courtesy car if needed. Whatever we can do to make it easier on you, we promise you we will do! Thank you for sharing your satisfaction with our services both online and in-person, and we look forward to taking care of you again JJF921.

October 05, 2015

Always great service at Kelly Infiniti Kelly Infiniti Service is always a pleasure from a friendly greeting to letting me know when the service is complete. No surprises and the work is al More

by TENNISPETE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Oct 20, 2015 -

Kelly INFINITI responded

We appreciate hearing that TennisPete, thank you. No one likes surprises while servicing their vehicle, so we are always upfront and honest with you about your vehicle. We'd like to thank you for being such a loyal customer of ours - all of us here greatly appreciate it TennisPete. Thank you for taking the time to share your experience with us, and we hope you'll continue to visit us for all of your automotive needs.

October 05, 2015

Best Service I have to say that whenever I come to Kelly, I have the best experience. Staff is cordial, efficient and upbeat. Love the work space! More

by RMANNI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Buchman, David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

Very kind of you to say RMANNI1, thank you. We pride ourselves on our service, appearance, and our products. We're so glad that you took the time to review David, Valerie, and our team. If you need anything else at all, please let us know RMANNI1.

October 05, 2015

Another great service experience I was in for service for two items. 1) A paid service item - A new battery. 2) A warranty item around steering wheel electronics. I worked with one s More

by KEITH.HOGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Hi Keith, thank you for sharing. It makes us happy to know that you were properly walked through everything and the process went so smooth for you. We're happy to help you anytime, so please do not hesitate to let us know if you need anything else Keith. Thank you, and have a great day!

October 05, 2015

Always a great experience. David in service, did a great job keeping me update on the status of my vehicle, as well as handling a part order I wished to place. More

by JFROTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

Hi JFROTH, thank you for the review. We're glad to hear that David kept you informed about the status of your vehicle and helped you get the right part for your vehicle. We hope you had a wonderful experience, and if there's anything else we can help you with please let David and our team at Kelly Infiniti know - we're always happy to help.

October 02, 2015

Have been a customer for over ten years. Very satisfied. I bought my G35x from Kelly Infinit in 2005 and have always been treated well. They have always tried their best to accommodate my needs over the year More

by JIMCEDRONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Hoyt, Kell Falite
Oct 20, 2015 -

Kelly INFINITI responded

Hello Jim, thank you for your great loyalty to both our dealership and the Infiniti brand over the last 10 years. It's because of our customers like you that we've been so successful. Thank you so much for that, and for your review. It's always a pleasure to serve you, and we're glad to hear Kell and Adam took care of you once again. We look forward to the next chance to see you Jim. Have a wonderful day, and congratulations on the 2013 G37x!

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