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Kelly INFINITI

Danvers, MA

4.8
1,073 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,073 reviews

October 18, 2015

Very attentive and friendly service The problem was diagnosed quickly and explained to me very well. The estimated time requirement to complete the repair was accurate. I greatly appreci More

by SCHEYJOHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa, Victor Chaves
Oct 19, 2015 -

Kelly INFINITI responded

Thank you for your feedback SCHEYJOHN. We are happy to hear that the problem was diagnosed quickly and that Victor and Adam were so helpful. Our service team is great at taking care of our customers and their vehicles. Please do not hesitate to contact Adam, Victor, or anyone on our Infiniti team if you have any questions. Thanks again SCHEYJOHN.

October 16, 2015

Great service My first experience with non-scheduled service, I was a little apprehensive about time spent (lost) at the dealership waiting for a routine oil change More

by DMCMULLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa, Victor Chaves
Oct 19, 2015 -

Kelly INFINITI responded

Hi DmcMullen, thank you for working with Victor and our service team here at Kelly Infiniti. We are happy to hear that your first experience with us was a positive one. Thank you for your review and we look forward to working with you in the future!

October 16, 2015

Just the best Waiting for my oil change can't be more fun ! Awesome people, great customer service and fast service. Love the fact that my car gets back to me cl More

by JFG22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 19, 2015 -

Kelly INFINITI responded

Hi JFG22, we are happy to hear that you enjoyed your visit with us! The coffee and snack bar are there for your convenience, so it is great to hear that you loved them. Thank you for your review and sharing your experience with us. Take care JFG22.

October 16, 2015

Informative, honest and fast All issues were throughly inpected and options for resolution were presented in laymen terms without unnecessary sales pressure. Service was performed More

by rvcataldo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 19, 2015 -

Kelly INFINITI responded

We are glad that all your issues were resolved rvcataldo. Our service team is very thorough and always does their best to accommodate our customers. Please reach out to anyone on our Infiniti team if you have any questions. Thanks for your review rvcataldo.

October 16, 2015

Good services When ever I bring my car in I feel like I am the only coustomer. People in the dealership make sure I am taken care of. More

by CJRJR26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 19, 2015 -

Kelly INFINITI responded

That is what we are here for CJRJR26. We always make sure that all of our customers are taken care of and that you are getting the service that you deserve. Thank you for your kind review and we hope to work with you again in the future. Take care CJRJR26.

October 16, 2015

Excellent walk-in service No problem adding unexpected alignment to oil change. I appreciate very much the "quiet room" when I wait for service at Kelly Infiniti. Great idea! More

by joe123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot name of service person (who was excellent)
Oct 19, 2015 -

Kelly INFINITI responded

Hi Joe123, thank you for taking the time to write your review. We are glad to hear that there were no problems adding unexpected alignment to oil change. Our service team will always do their best to accommodate you and your car. The 'quiet room' is there for your convenience so we are happy that you like it! Thanks again Joe123.

October 15, 2015

Easy to schedule. Great service. No surprises. I own three Infiniti's - G35, G37 and Q40. I have always had them serviced at Kelly Infiniti. I find their service to be excellent. Jeff and Adam a More

by RHOHMAN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 19, 2015 -

Kelly INFINITI responded

Hi RHOHMAN0, thank you first and foremost for taking the time to review our service team. We are glad to hear that Jeff and Adam were there to answer all your questions. Your business is truly valued here and we appreciate your loyalty to our team. Thank you again RHOHMAN0.

October 15, 2015

Excellent Experience Great dealership with top-notch Service department. They have gone out of their way to help me numerous times. Made my life much easier at times! More

by Jeff K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 19, 2015 -

Kelly INFINITI responded

That's why we're here Jeff, to "make it easy" for you. We strive to make your visit here at Kelly Infiniti as easy as possible. Thank you for taking the time to review our team and we look forward to seeing you in the future!

October 15, 2015

Excellent service experience Service was handled very professionally and timely. It was done quickly and thoroughly, and Jeff explained very clearly what had been done. I have alw More

by RACRESPO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 19, 2015 -

Kelly INFINITI responded

Thank you Racrespo on behalf of Jeff and the entire Kelly Infiniti staff. We are thrilled to hear that you had a great experience with us and that everything ran smoothly. Please do not hesitate to contact Jeff or the service staff if you have any questions!

October 15, 2015

Unbelievable Customer Service Whoever is running this dealership should be used as an example for all Kelly Infiniti dealerships because the customer service is second to none I ha More

by LMALAQUIAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 19, 2015 -

Kelly INFINITI responded

Thank you so much LMALAQUIAS. It means a lot hearing you had such a great experience with us. Our customer service goes above and beyond to accommodate our customers. We are always happy hearing that your experience with us is nothing but positive! Thank you again LMALAQUIAS.

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