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Kelly INFINITI
Danvers, MA
1,073 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,073 reviews
December 01, 2015
Great Service A diagnosis was performed on my car for the stated issue (VDC Off Light + Brake Light coming on) and issue was fixed without charge--needed brake flui A diagnosis was performed on my car for the stated issue (VDC Off Light + Brake Light coming on) and issue was fixed without charge--needed brake fluid. They also performed a complimentary checkup and informed me of future items to be addressed. The staff was courteous and the courtesy vehicle meant I could go about my day without missing a beat, while they worked on my car. More
by TCinMA
Verified Customer
December 01, 2015
Service Review Kelly Infiniti The personal greeting by the receptionist sets the tone for a very good service visit. The Service Writer/Advisor was very thorough and helped with fo The personal greeting by the receptionist sets the tone for a very good service visit. The Service Writer/Advisor was very thorough and helped with follow-up from prior visits. All service was completed as expected and in the time allotted. A loaner car was not available because another client had not returned the vehicle. Kelly arranged a daily rental and paid for it which was a great help. Overall it was an excellent experience. More
by JOE.RUMA
November 30, 2015
Efficent, Friendly and Convienent The folks at Kelly Infiniti are a pleasure to deal with. They know their product and they know how to service the customer. Maybe just a few more donu The folks at Kelly Infiniti are a pleasure to deal with. They know their product and they know how to service the customer. Maybe just a few more donuts for the late arriving f customers! More
by CRLOBDELL
Employees Worked With
Andy Short, Victor Chaves
November 30, 2015
Great Customer service, Victor in Customer service is great Customer service exceeds my expectations. Victor the service manager is one of the best in the industry. Car always comes back fixed and clean. I wa Customer service exceeds my expectations. Victor the service manager is one of the best in the industry. Car always comes back fixed and clean. I was given a loner car for as long as I needed, with no complaints. More
by HROGERS0
Employees Worked With
Victor Chaves
November 29, 2015
Trusworthy Service Consultant I have finally met a service consultant with whom I want to entrust my car. He was swift to reply, knowledgeable, professional, and courteous. I felt I have finally met a service consultant with whom I want to entrust my car. He was swift to reply, knowledgeable, professional, and courteous. I felt well taken care of. More
by SSNLIBERTY
November 29, 2015
A valued customer After purchasing 3 Infinits from this dealership, it was nice to know that we are "valued customers" and that they did a minor repair free of charge. After purchasing 3 Infinits from this dealership, it was nice to know that we are "valued customers" and that they did a minor repair free of charge. More
by customer
Employees Worked With
David Petillo
November 28, 2015
Over The Top I have been with Kelly Infinity for 5 years now and have never had any issues that this dealership has not been able to address. Not only are the rec I have been with Kelly Infinity for 5 years now and have never had any issues that this dealership has not been able to address. Not only are the receptionists respectful, helpful, and genuinely concerned that the customer receive the best Kelly Infinity has to offer, but the service department cannot be beat in regard to their fairness in price, professionalism in diagnosing & taking care of my car issues when they arise. The latest incident just happened last week when I had just gotten out of an exhausting day of ministry and my G37X would not start. I knew if I could get my car jumped before 7PM, Kelly would be able to extend a loaner car to me. As promised not only was a car waiting for me, but one of the staff members waited for me to show up to see how they could assist me even after their quitting time. They kept my car for two days and went through every test they had in trying to discover why it would not start. They finally diagnosed my issue and when I went back to pick up my Infinity, I expected to be paying a lot of money for the various diagnostic tests. To my overwhelming surprise there was NO charge for the work done on my car. I own a 5 star car, but get a 6 star service EVERY TIME I have it serviced at Kelly Infinity. I know where my next car will come from when the one I am presently driving needs to be replaced; the Infinity dealership at Brian Kelly Infinity. Thank you staff for all you do in serving customers like me. Lancelot Ball More
by LANCELOTBALL
Employees Worked With
Other Employees :
Cindy Herlihy, David Petillo, Adam Figueroa, Victor Chaves
November 26, 2015
I was having a problem with the blue tooth connection. I was having a problem with the blue tooth connection as well as the tire pressure. Everything was Done much to my satisfaction very well. I was having a problem with the blue tooth connection as well as the tire pressure. Everything was Done much to my satisfaction very well. More
by JADAMS723
Employees Worked With
Victor Chaves
November 26, 2015
Amazing service assistance. This is one of the best service experience I had. They're very helpful,fast and professional. I recommend this dealer to others for service. Be prepar This is one of the best service experience I had. They're very helpful,fast and professional. I recommend this dealer to others for service. Be prepared for a awesome service experience you should check them out.. More
by NATINHO82
Employees Worked With
Victor Chaves
November 24, 2015
Scheduled maintenance As usual all work was completed as promised. Victor was courteous and very helpful in every way. I appreciate the loaner and cleaning of my car that r As usual all work was completed as promised. Victor was courteous and very helpful in every way. I appreciate the loaner and cleaning of my car that really needed it. More
by kayp
Employees Worked With
Victor Chaves
