Kelly INFINITI

Speedy In and Out Just went to service department to get an inspection sticker for my car. The employees were very professional. The service was done immediately, and Just went to service department to get an inspection sticker for my car. The employees were very professional. The service was done immediately, and speedily. The car came back to me clean and in a very short time More

They make it easy..service is always great I had to bring my car in, most places would have tried to run some kind of scam to get us to fix somethign that wasn't needed...not them. They update I had to bring my car in, most places would have tried to run some kind of scam to get us to fix somethign that wasn't needed...not them. They updated the software and we got our car back fast. I appreciate the level of service they give their customers. More

Quick, courteous service Everyone is always very professional and quick when I visit the service department. Besides getting new ties, so far I have only had to go for oil ch Everyone is always very professional and quick when I visit the service department. Besides getting new ties, so far I have only had to go for oil changes since my car has had no problems! More

Awesome customer service Excellent service from the beginning till end would highly recommend to others. Went in for an oil change and went out with a big smile, nice clean ca Excellent service from the beginning till end would highly recommend to others. Went in for an oil change and went out with a big smile, nice clean car and a full allround inspection.. More

Extra Customer Service This was a routine oil change I was squeezing into a tight schedule. I was not only accommodated but was welcomed even though I was adding a problem t This was a routine oil change I was squeezing into a tight schedule. I was not only accommodated but was welcomed even though I was adding a problem to scheduling. Adam was very friendly and helpful. More

Fast and Efficient Service was excellent, they were able to get me a loner car asap, really helped me out! I would use kelly infiniti for any future service needs. Service was excellent, they were able to get me a loner car asap, really helped me out! I would use kelly infiniti for any future service needs. More

Prompt and Professional I brought my car in as I had maintenance messages concerning oil and tires pop up, but I also had a major concern over an unidentifiable noise that I I brought my car in as I had maintenance messages concerning oil and tires pop up, but I also had a major concern over an unidentifiable noise that I was hearing from my car. Immediately upon dropping my car off, David brought me into his office and we discussed the reasons my car was there, including the noise that I had a difficult time describing. David was very nice and extremely patient, and he even suggested what the issue might be on my vehicle, which actually turned out to be the cause of the noise. He quickly completed my paperwork and set me up with a quality loaner car that had been promised when I first made the appointment, and I was on my way. David then made it a point to follow up with me later that day and give me an update on where the work on my car was. He clearly described the work that was to be done and the choices I had with the suggested repairs. I ended up needing to keep the loaner for a few days, which was no problem for me at all, and David made it clear that extending the loaner was no issue at all for Kelly Infiniti. David was a pleasure to deal with and this visit ended up restoring my confidence in Dealerships. More

Excellent Service Appointment As always my service experience was top notch; efficient, courteous staff and clean environment. The scheduled service was fully explained and I was As always my service experience was top notch; efficient, courteous staff and clean environment. The scheduled service was fully explained and I was given a clean loaner car. The email reminder of my upcoming service appointment helped a great deal. More

Excellent service! The service experience was excellent. There was only one thing that really was not up to expectations and that was the car wash thats included on the The service experience was excellent. There was only one thing that really was not up to expectations and that was the car wash thats included on the oil service. My car was not really washed thoroughly and there was a weird smell inside when I picked my car up. Wheels were dirty, floor mats too. They could have done a better job on the wash. More

Warranty work performed quickly with a loaner car provided. My Service experience couldn't be any better and I credit that to the Asst. Service Manager Dave Petillo. He consistently went above and beyond to m My Service experience couldn't be any better and I credit that to the Asst. Service Manager Dave Petillo. He consistently went above and beyond to make sure I was happy. He talks to you like a friend and takes the worry about having service done. I have had mixed issues before he came on board, but now wouldn't consider going anywhere else. The dealership in general looked very clean and organized and I was even offered a drink and a snack! Dave needs to keep this car in pristine working order so that I can trade it in on the new Coupe (which we discussed and Dave too seemed excited about its release). More