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Kelly INFINITI

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,073 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,073 reviews

November 13, 2023

Had a wonderful conversation with Lisa…. she is so kind, knowledgeable and always ready to help. A great manager. More

by Alk723
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Kelly INFINITI responded

Thank you so much, Alk723! We are so happy to see that you had such a pleasant experience with Lisa! Providing excellent customer service is our priority, and it's always rewarding to receive feedback from satisfied customers like yourself. If there's anything else you'd like to share or if you have any further questions or needs, please don't hesitate to reach out!

November 07, 2023

Service department consistently exceeds expectations and delivers quality work. The service staff (Maria and Nick this time) are extremely friendly, knowledgeable and helpful. Text messaging to update the w More

by fneil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Kelly INFINITI responded

Thank you, fneil! We appreciate you taking the time to share your thoughts about your recent visit with us! Your feedback is invaluable, and we're thrilled to hear about your consistently positive experiences with our service department. Maria and Nick take pride in their friendly and knowledgeable service, and your kind words reaffirm their dedication to excellence. We understand the importance of keeping customers informed, which is why we utilize text messaging for work progress updates to enhance your overall experience. It's wonderful to know that the work performed exceeded your expectations, and we're grateful for your high recommendation- please do not hesitate to reach out if there is anything else we can do for you!

October 28, 2023

I would highly recommend KELLY INFINITI to all my friends and family , Jim, Nick , and Pete always go above and beyond. They know how to treat their customers , they make you feel like family. Thanks again More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Kelly INFINITI responded

You are more than welcome, Joe! We're thrilled to hear that Jim, Nick, and Pete consistently provide exceptional service and make you feel like part of the family. Building strong relationships with our customers is one of our core values, and your positive feedback is greatly appreciated. We truly value your support and the trust you've placed in us. If you or your friends and family have any further needs or questions, please don't hesitate to reach out!

October 28, 2023

Everyone is extremely knowledgeable and helpful. They get everything finished in the committed timeframe. Everyone at the dealership gets an A+ More

by Lfcosta126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Hobey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Oberton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Kelly INFINITI responded

Thank you so much, Lfosta126, for sharing this with us! We're pleased to hear that our team demonstrated extensive knowledge and provided excellent assistance. Ensuring that we meet our commitments and deliver services on time is a top priority for us! If there is anything else we can do for you, please do not hesitate to reach out!

October 20, 2023

I have done business with Kelly Infiniti in Danvers Mass since before 2007. My 2007 Infiniti M35X is the second Infiniti I’ve purchased from Kelly Infiniti. I am very pleased with their service, and today ( More

by Gordon Anderson
Recommend Dealer
Yes
Employees Worked With
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Kelly INFINITI responded

Hi Gordon! We really cannot thank you enough for your loyalty all these years! It is great to know that Jim and the service team promptly addressed the problem you had with your vehicle and even found a simple solution. Providing exceptional service and resolving issues, whether big or small, is a top priority for us! We appreciate your loyalty and the trust you've placed in us since the 2000's. Should you have any further questions or require any assistance, please don't hesitate to reach out. We look forward to serving you in the future!

October 09, 2023

They care about their customers. Always quality work. Very eager to earn your business the right way. More

by william.rizzo49@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Kelly INFINITI responded

Thank you, William, for choosing Kelly INFINITI and taking the time to share your positive feedback. We truly value our customers and strive to provide quality work and exceptional service. It's great to hear that you felt cared for and valued during your visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you in the future!

September 24, 2023

Professional and extremely helping to understand issue and services required. Also explained warranty expiring and helpful in dropping off the car and providing ride as needed. Always the best service a More

by Jfay29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Kelly INFINITI responded

We are so happy to hear that, Jfay29! It is great to see that you had such a great time working with Him and that he took excellent care of you and your INFINITI. We really cannot thank you enough for taking the time to share this with us - please do not hesitate to reach out if there is anything else we can do for you!

September 18, 2023

Nice experience, Alexa was very professional and friendly, she offered to provide loaner car to bridge our rental car until we get the car delivered. She made the delivery by herself and took care More

by exwu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexa Holland
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Sep 18, 2023 -

Kelly INFINITI responded

Thank you so much, exwu! It is great to see that you had the opportunity to work with Alexa and she helped get you into your pre-owned Audi! We are also glad to see that everything ran so smoothly and Alexa made sure you were well taken care of from start to finish. If there is anything else we can do for you, please do not hesitate to reach out!

September 11, 2023

Service managers, workers are extremely knowledgeable, friendly and professional. I've leased,purchased etc. My concerns have always been addressed regarding service with the utmost professionalism. More

by scott_sincl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Kelly INFINITI responded

Thank you so much, Scott! We are happy to see that you had a great experience working Pete and the team and that everyone so was helpful and friendly! We really appreciate you taking the time to share this with us!

September 08, 2023

Went in for an oil and filter change and tire rotation. Service was great and quick. Excellent customer service. More

by LD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Kelly INFINITI responded

So happy to hear that, LD! We are glad that you had the chance to work with Nick and he took excellent care of you and your INFINITI. Please let us know if there is anything else we can do for you!

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