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Kelly INFINITI
Danvers, MA
1,073 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,073 reviews
November 09, 2019
Kelly Makes It Easy I have been a customer since 2005, and from the moment you step over the threshold you will be serviced and supported by an amazing staff. It all star I have been a customer since 2005, and from the moment you step over the threshold you will be serviced and supported by an amazing staff. It all starts from the time you step through the front doors and are greeted by the warm and wonderful women at the reception desk. If you are.there to purchase, you will find a knowledgeable and professional Sales staff, such as DeAndrae Coke. The purchase of a vehicle is not worth it in any dealership if you do not have a Service Department you can depend on and with Kelly Infiniti I have never had a bad experience. This Service Department is headed by a sharp, personable and well versed Service Director, Matt Shafman. Matt has been with Kelly for several years, which is a testament to this dealership since heading a service department can be a stressful and thankless position. All of the staff I have interacted with, including a new Business Manager, Roman Babayants, who handled all the paperwork on my recent purchase, makes the purchase and support of an Infiniti, new or used, an EASY process. And this is a nicely run ship because of its amazing, smart and highly professional General Manager, Lisa Avola. If you are considering a vehicle, and especially an Infiniti, you should definitely consider Kelly Infiniti .... they are true to the Kelly motto “We Make It Easy”!!!! More
by LuB
Employees Worked With
Other Employees :
Matt Shafman, DeAndrae Coke, Debra Pimental, Roman Babayants
November 07, 2019
I trade my Honda Pilot and bought QX60 yesterday. I did have really good experience with whole staff specially Mr. Bruno. I highly recommend this dealership. Great service Bruno and thanks for your help. have really good experience with whole staff specially Mr. Bruno. I highly recommend this dealership. Great service Bruno and thanks for your help. More
by Minalkumar patel
November 02, 2019
Went for routine oil change today. Ryan Seely was great. Helped me sync my phone and explained why it had stopped working. My car need additional work, Ryan went over it with me and was super helpful explai Helped me sync my phone and explained why it had stopped working. My car need additional work, Ryan went over it with me and was super helpful explaining what was needed. He was pleasant and did not make me feel pressured. I have not always had the best experience here. Ryan’s professionalism today has made me change my mind. Thank you. Kelly More
by Chizzy13
November 02, 2019
Excellent service! Ryan did a fantastic job! I would rate him with a 10! He went the extra mile, really impressed. I would highly recommend this dealership! him with a 10! He went the extra mile, really impressed. I would highly recommend this dealership! More
by Juan
Employees Worked With
Ryan Seely
October 21, 2019
Great service Department Ryan in the service department went above and beyond to remedy the issue I was having. He was friendly and professional, and took care of my problem i Ryan in the service department went above and beyond to remedy the issue I was having. He was friendly and professional, and took care of my problem in an expedient manner. I had a great experience on Saturday when I was cleaning in. More
by Karen
Employees Worked With
Ryan Seely
October 19, 2019
Exceptional Service Lisa Avola General Manager I have worked with many dealers over my lifetime and have probably leased over 20 cars over the last 30 years. I have experienced the most professi I have worked with many dealers over my lifetime and have probably leased over 20 cars over the last 30 years. I have experienced the most professional service from Lisa Avola, she exceeds the expectations you need from the first hello to the last thank you. Kelly Infiniti has a 5 star diamond review as a result of the care and professionalism delivered by Lisa. No one does it any better! More
by DonnaR
Employees Worked With
October 10, 2019
Buyer Beware Where to I begin. Please never buy a car at this dealership, or at any Infiniti at all as when you have a problem there will be no resolution. Where to I begin. Please never buy a car at this dealership, or at any Infiniti at all as when you have a problem there will be no resolution. I purchased a 2017 QX30 on April 17, 2018. On April 18, 2018 I told the sales person that there was an issue with my car, and his response was that I must have "pushed a button." After some time having the issue I finally scheduled an appointment to bring the car in. I received the car back and was told that it is a known issue, and that nothing can be done. When I asked the sales manager Joaquin Greenwood about taking my car back so that I could get another car, he asked me to wait for a recall and that I could go ahead and "sue Infiniti since it does not effect his paycheck." After much back and forth and reviews on google (that have now been taken down per Infiniti's request), Matt from Service finally put me in touch with Consumer Affairs where they offered 1 car payment as a repayment for their poor service and inability to do anything with my car at the time. I was encouraged to continue calling consumer affairs as they would be able to help me, or so I was told. After months of calling I was finally told by my rep that they could not do anything and that I needed to call the dealership. Conveniently this put me after April of 2019 which ruled out a lemon law. I then started calling back Infiniti of Danvers and it took 3 calls and a review for someone to finally call me back. At that time I was told there was a fix. On August 5, 2019 I dropped off my car and today October 10, 2019 and I just picked up why car even though it is not fixed. Almost 10 weeks later! For my inconvenience I was offered a tire rotation package and $1,000 in order to switch my phone from an iPhone to an android. When I reminded them that an iPhone is the most commonly used phone in the US and that it would make my other Apple products obsolete, I was told that it was a "convenience problem." At that point I reminded them that people do not buy luxury cars solely to get them from point A to point B and that they are in the business of convenience. During this ordeal I was dealing with Lisa Avola the GM of Kelly Infiniti of Danvers. I only recommend talking to her if you would like someone to speak down to you and be condescending. Lisa does not even have the decency to call you back even when she tells you she will. Instead she asks the service department to do her bidding as even after 17 years of working there, she does not care about the customer. Also during this time the Service Manager asked me if I would be willing to get into a new Infiniti. I told him I would, but that I did not want to lose the value of my car as I have been reporting these issues for over a year and bought the car with the issue, without it being communicated to me. He is the one who put me in contact with Lisa who tried to offer me 64.5% of the amount I paid for the car, even though there was a QX30 on the lot with 2.5x as many miles on it for 80.6% of the value. Finally I told them what I want as they told me their was no fix and that I would just have to live with the issue. After being left in the dark and not hearing from Infiniti for 13 days, I finally heard from them. They told me that there was nothing they could do and told me I should take the issue back up with consumer affairs. I then spoke to consumer affairs who clearly trained the people at Infiniti of Danvers as they were equally as caring and helpful. I was told that the car payment they gave me a year ago meant that they would not do anything else for me. Please keep in mind that my car payment is lower because even though Infiniti does not require a down payment, I put nearly 50% down when I purchased the car. This is my first Infiniti and I will NEVER buy another other one. Kudos to Honda because apparently their service was so good, that I did not realize a luxury dealer like Infiniti stops caring about you literally the second your car drives off the lot. Pay a little bit more and get a BMW or a Mercedes and get the service that you deserve. More
by Gabriella
September 17, 2019
Wife’s Qx80 Chris and Peter were amazingly easy to work with. I bought a 2019 used qx80 and got the best price I could find with very little hassle. Overall a won Chris and Peter were amazingly easy to work with. I bought a 2019 used qx80 and got the best price I could find with very little hassle. Overall a wonderful used car experience. More
by Rbillings
Employees Worked With
Chris King, Peterson Charles, Peter Simmons
September 16, 2019
Friendly people to work with. Ryan Seely very helpful. Explain what my car needed and that it was under warranty. He answered all my questions about future service. I will go back Ryan Seely very helpful. Explain what my car needed and that it was under warranty. He answered all my questions about future service. I will go back there. More
by Pj
Employees Worked With
Ryan Seely
September 13, 2019
Friendly and fast Friendly fast service with my car returned as if i was just taking delivery for the first time! The dealershiip has convenient business hours and serv Friendly fast service with my car returned as if i was just taking delivery for the first time! The dealershiip has convenient business hours and service hours More
by Kendra
Employees Worked With
