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Kelly INFINITI

Danvers, MA

4.8
1,073 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,073 reviews

December 19, 2019

From the reception desk (and each of the highly efficient, remarkably pleasant receptionists) to the service techs to the service managers, this the finest service operation you will ever have the More

by Nugent
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Gesnaldo, Matt Shafman, Frank Falco, Ryan Seely
Dec 20, 2019 -

Kelly INFINITI responded

That is great to hear! We are glad that everyone you met were more than helpful and that you had a great experience! Thank you for taking the time to share your feedback with us! Happy holidays!

December 18, 2019

Fantastic service Ryan, Matt and Lisa are always so friendly and professional. I’m in good hands at Kelly Infiniti every time I go in for service. More

by MOE-JOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Shafman, Ryan Seely
Dec 20, 2019 -

Kelly INFINITI responded

On behalf of Ryan, Lisa, and Matt, thank you for sharing your positive feedback with us! We are glad that all three were more than helpful and took great care of you. Happy holidays!

December 11, 2019

Always professional, courteous and on time. My service rep was punctual and very helpful in getting me in and out. I always like bumping into Lisa Avola as she treats me like a king whenever I am there. S More

by Jeffchic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Falco
Dec 11, 2019 -

Kelly INFINITI responded

Hi Jeff! We're glad that you have had such a great experience with us! It is great to know that Lisa, Frank, and Maria have always been so helpful and kind. It is also great to know that Lisa has been one of the reasons you have been a loyal INFINITI customer! Thank you, Jeff, for sharing your feedback with us!

December 09, 2019

I brought my car in a week ago for scheduled service. After conducting a thorough multi- point check/ inspection. A safety issue was found. My service advisor said they would need to keep the car for rep More

by Kobrien
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Kelly INFINITI responded

On behalf of Peter, thank you for sharing your experience with us! We are glad that the safety issue on your car was found and that Peter made sure you were given a loaner vehicle. It is great to know that everything ran so smoothly and that Peter was great to work with! Take care, Kobrien!

December 07, 2019

Bruno helped in the purchase of my Q50. Very knowledgeable, courteous and professional. We negotiated a deal I was comfortable with. Excellent follow through. Thanks Bruno! More

by R McCann
Recommend Dealer
Yes
Employees Worked With
Bruno Aguilar, Roman Babayants
Dec 10, 2019 -

Kelly INFINITI responded

We are pleased to know how helpful Bruno was getting you into a Q50! It is great that both he and Roman were excellent to work with and made sure you were comfortable with your purchase. Thank you for sharing!

December 04, 2019

The service is outstanding. Pete was professional and thorough. He followed as he said he would and even replaced the battery in my FOB for free without me asking him to do so. More

by Spence
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Kelly INFINITI responded

Thank you, Spence! We're glad that Peter was so helpful and that he was so thorough! On behalf of Peter, thank you for sharing your feedback with us!

November 30, 2019

Personable, well versed and easy to deal with.Very clean Personable, well versed and easy to deal with. Very clean facility Long time and loyal Infiniti and Kelly customer. Great supporter of the product More

by marcwac
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Falco
Dec 04, 2019 -

Kelly INFINITI responded

Hi Marc! On behalf of John, Frank, and Lisa, thank you for your review! We are that you had a pleasant experience with us and that everyone you worked with was so personable. We appreciate your loyalty! Take care, Marc.

November 28, 2019

The BEST Dealership around great staff starting from the receptionist all the way to the GM Lisa The service department provides the best customer service above and beyond always attending to my needs and p More

by GM
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Gesnaldo, Chris King, Matt Shafman, Frank Falco, DeAndrae Coke, Ryan Seely, Jose Carrasquillo
Dec 04, 2019 -

Kelly INFINITI responded

This really means a lot to us! We are so glad that everyone you have worked with was more than helpful and really made your experience a memorable one. Thank you for taking the time to share your awesome experience with us! We cannot tell you how much we appreciate it!

November 16, 2019

Just purchased a certified used 2019 Q50 and was very happy with the transaction and the dealer personel I was involved with. My salesperson Keila Giuliani and all the staff I came in contact with were h More

by redron1952
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joaquin Greenwood, Roman Babayants, Keila Giuliano
Dec 04, 2019 -

Kelly INFINITI responded

On behalf of Keila, Riman, and Maria, thank you for sharing your experience with us! We are glad that everything ran so smoothly and that Keila helped you with your Q50 purchase.

November 09, 2019

Great experience. My salesman, DeAndre was excellent. No pressure, no hassle. Business Manager was also fantastic. First time purchasing from the Kelly group and probably won’t be my last. Definitely recomm More

by VB
Recommend Dealer
Yes
Employees Worked With
DeAndrae Coke, Debra Pimental, Roman Babayants
Nov 12, 2019 -

Kelly INFINITI responded

Thank you so much! We are glad that you had the opportunity to work with DeAndra and Roman and that they were so helpful. It is great to know that your time purchasing from the Kelly group was such a positive experience! Thank you for the recommendation!

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