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Kelly INFINITI

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,077 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,077 reviews

June 04, 2021

DeAndrea was great to work with. He was extremely professional and had a big smile on his face though the whole transaction. I will refer him to my family and friends. Big shout out to Lisa as well More

by Tito918
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeAndrae Coke
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Jun 07, 2021 -

Kelly INFINITI responded

On behalf of DeAndrae, Eric, and Lisa, thank you! We are happy to know that you had such a great time working with all three and that they made sure you were well taken care of. Your recommendation really means a lot to us! We will be sure to pass this along!

May 30, 2021

Greeted very warmly. Zero pressure. Would definitely purchase another car from Sonlly!!! He was very kind and knowledgeable. Roman assisted with financing and was wonderful. More

by Kerri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Babayants, Sonlly Pena
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Jun 01, 2021 -

Kelly INFINITI responded

That is great to hear, Kerri! We are pleased to know that Sonlly and Roman both took excellent care of you and made sure you had a pleasant experience! Thank you, Kerri, for taking the time to share your feedback with us!

May 29, 2021

Everyone was kind and helpful. Josh was very tentative and got me exactly what I asked for! Beyond pleased with everything and glad I went in! More

by Phylicia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cong Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Babayants
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Jun 01, 2021 -

Kelly INFINITI responded

On behalf of Josh, Roman, and Cong, thank you, Phylicia! We are happy to know that you had such a great experience and that everyone was so helpful and friendly! We really appreciate you taking the time to share your feedback with us!

May 22, 2021

Typical used car salesmen. While the dealership itself and the experience of test driving a car was smooth and professional, they tried to bait and switch. They advertise a great pre-owned car with very f More

by Usha Krishnan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Alterio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeAndrae Coke
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Jun 07, 2021 -

Kelly INFINITI responded

Usha, We wish that this could have been a better experience for you. We hear what you are saying, respect it, and how the course of events may have looked like what you have described. By far, that is not what happened or our intention. During your first and only visit here, you drove the car, liked it but were not willing to commit as you had two other cars you wanted to look at and the person financing the car was not here to finalize, if in fact you wanted to move forward. We completely understand. We did offer to remove the car from market for you with a deposit if you were highly interested in this particular vehicle. You declined but did tell us you would let us know by 4:30PM the next day. We did not hear from you. You called in the following day and asked if the car was still available. We told you the car sold in the interim, and so we tried to offer you the other 2019 we had available. You declined and we understood. We then offered you a new car with the same features/options. Once we ran the numbers, you asked for time to think about it. The next day when we contacted you, we asked you how we could earn your business. Maybe we could suggest some other vehicles that would meet your needs/interest. At that time, there was no selection. The following day, a man called in on the original car, from a different number and asked if it was available. We said it was and offered an appointment for a test drive. That morning, the car had just become available again as the deal had fallen through due to credit. DeAndrae was not in yet and not aware of the situation so he had not called you to let you know. The caller must have been of some relation to you because you then called in upset, feeling that we were not being honest. You also stated that you viewed our offer of other vehicles in the last few days as a "bait and switch". This was purely a matter of timing and I could see where you may have thought that the vehicle was available all along. Industry-wide, inventory is very low and cars are selling very quickly which brought about the situation I described. We are in the business to sell cars and sell them quickly so there would be no benefit to us, especially DeAndrea, to not secure a sale with you if it was not what I just described as the course of events. It is also his job to ask questions and make sure we exhaust all vehicle options. Our main goal, if one car is not available, is to find another one that could make you happy. I wish this played out differently. I thought it important to explain the course of events and show our intent was not malicious. I am available to speak if you would like and more than happy to try and bring you into the Kelly family whether at this store or one of our others. I appreciate the feedback and we have discussed your viewpoint as a team, I hope to hear from you even if it's just for a discussion, Lisa Avolda General Manager 978-774-1000

May 20, 2021

Danny went above and beyond for my scheduled break service!! Kind, professional and most importantly FAST! I showed up with my two fussy toddlers and he made sure we were in and out ASAP! More

by bianca.deeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ventura
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May 20, 2021 -

Kelly INFINITI responded

That is great to hear, Bianca! We are glad that Danny took excellent care of you and made sure everything ran so smoothly. We really appreciate you taking the time to share your experience with us!

May 08, 2021

They did an excellent job bringing and delivering the car the I wanted in short notice o will definitely I will recommend this place to anyone else More

by A600
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Lora
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May 08, 2021 -

Kelly INFINITI responded

That is great to hear! We are happy to know that you had such a pleasant experience and that Luis made sure you were well taken care of. We really appreciate your recommendation!

May 07, 2021

Josh was wonderful! Super personable, knowledgeable about the car we bought and just a downright great person. He also went above and beyond to keep us informed throughout the whole process. Roman and Co More

by magarringer9173
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cong Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Babayants
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May 08, 2021 -

Kelly INFINITI responded

On behalf of Josh, Roman, and Cong, thank you! We are happy to know that they all took such great care of you and made sure everything ran smoothly. We really appreciate you taking the time to share your experience with us!

May 05, 2021

The Kelly Infiniti team - DeAndre, Lisa, Sergey, Roman and Deb are AMAZING!! Knowledgeable. Down to Earth. Friendly. Plus they genuinely care about you! Best car buying experience ever. They make the expe More

by amaione444
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergey Grebenchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debra Pimental, Roman Babayants, DeAndrae Coke
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May 05, 2021 -

Kelly INFINITI responded

We cannot express how much this means to us! We are happy to know that you had such a great experience and that the entire team took excellent care of you! It is great to know that everyone was so helpful and friendly and made sure that everything ran smoothly. On behalf of DeAndrae, Lisa, Roman, Sergey, and Deb, thank you!

May 01, 2021

Ken did a great job from start to finish. The buying experience from the staff at Kelly Infiniti was exceptional. I would highly recommend Kelly Infiniti for anyone looking for a new or used vehicle. More

by hunterserviceandrepair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hudgins
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May 03, 2021 -

Kelly INFINITI responded

We are so happy to hear that! It is great to know that you had the opportunity to work with Ken and that he was so helpful and friendly! We really appreciate your recommendation! We will be sure to pass this along to Ken!

May 01, 2021

This man made my whole experience very easy. He was very honest and upfront about the whole process. This a guy who truly cares for his customers and will do what it takes to make it work . As long as he is More

by Jfrancois2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergey Grebenchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeAndrae Coke
Report | Print
May 03, 2021 -

Kelly INFINITI responded

On behalf of DeAndrae and Sergey, thank you! We are happy to know that they both took excellent care of you and made the entire experience such a positive one! We really appreciate you taking the time to share your kind words with us! We will be sure to pass this along!

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