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Kelly INFINITI

Danvers, MA

4.8
1,073 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,073 reviews

June 30, 2022

Nick was fantastic. Did not try to push any unnecessary work and cared about my experience. More

by John McAveeney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Kelly INFINITI responded

We are so happy to hear that, John! It is great that you had the opportunity to work with Nick and that he made sure you had an awesome experience! Thank you so much for taking the time to share this with us!

June 30, 2022

Had a great experience! Justin, Cong, and Lisa made it happen! Never felt pushed just informed. Kate More

by Kdphotographyboston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Jessamy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debra Pimental
Jul 01, 2022 -

Kelly INFINITI responded

We are so happy to hear that, Kate! It is great that Justin, Cong, and Lisa all took excellent care of you and made sure you had an amazing experience! We really appreciate you taking the time to share this with us! Have a Happy 4th!

June 29, 2022

Jim and his associates always go above and beyond, my experience has always been great. I always take it there for service and I’m always pleased. Thanks for doing a great job. Joe More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Kelly INFINITI responded

Hi Joe! We just wanted to reach out and say how much we appreciate this! It is great to know that you had an awesome time working with Jim and Pete and that they took excellent care of you! We will be sure to pass this along! Thank you, Joe!

June 28, 2022

Great service, by im Savage. Serve dept was all that I wanted and very hsppy More

by Borlandella
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Kelly INFINITI responded

Thank you so much! We are happy to know that you had an awesome experience an both Peter and James were so helpful!

June 28, 2022

Buen trabajo en reparación y el mantenimiento del carro pero deje mi auto 3 dias y no fueron capaz de entregármelo limpio More

by Miguel medina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2022

I didn’t have any issues with the sales it’s the service department that is lacking. Unfortunately I had to wait three weeks for a part I was told would be here in a week. Still don’t have the part and I un More

by dfield339
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Na
Jun 28, 2022 -

Kelly INFINITI responded

Thank you for your feedback today. Even though it's not the type of review we usually get or I like to see, I do welcome any overview of how your customer experience was. I will take ownership for my team, and it sounds like we could have done a much better job with the communication. Even the advisor agreed that we should have reached out to you when the part, ordered on 6/6, was 10 days out with no arrival. Typically, this part, normally backordered, only takes a week to receive. In hindsight, we think that the part requested for a car with no navigation is what is holding this up. You should not have had to contact us. We should have had a process in place where we called you 10 days after order and then every week after that until it came in. As you stated, most customers understand everything is taking much longer than expected, but we dropped the ball in this instance. I will make sure my parts team has a new process of contact when back ordered parts exceed 10 days with a continuing outreach until the part has come in. When we finally get in what is needed, and your car is here, let's say hello to each other and maybe I can do something nice for you and your car. Again, thank you for your input. We value that and your business. Sincerely, Lisa Avola General Manager

Jul 14, 2022 -

dfield339 responded

Hi Lisa, Both times dropping off and picking up I asked to speak with and both times was told you we’re busy and would call me. I did mention to them that you told me to ask for you when I got there and still nothing. Please reach out to me at your earliest convenience. Thank you

June 26, 2022

This group of people goes beyond good, they are simple the very best in the business!’ More

by Nugent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Hobey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Zocco, Jay DeFronzo
Jun 27, 2022 -

Kelly INFINITI responded

On behalf of the entire team, thank you so much! We really appreciate you taking the time to share your feedback with us and are happy to know that everyone has taken excellent care of you! We will be sure to pass this along!!

June 23, 2022

Very clean dealership. My service there was quick and painless. They didn't try to sell me stuff that I didn't need. More

by nmeireles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2022

Nick was fantastic and couldn’t have been happier with my service. Will work with him moving forward. More

by gfkelly25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2022

I bought a car from Joshua at Kelly infiniti this week, and I was treated respectfully and professionally. Joshua is an amazing salesman and he made the process easy and made me feel great about buying a v More

by Shaunottie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Kelly INFINITI responded

Congratulations on your new purchase! We are happy to know that you had the opportunity to work with Josh and that he took excellent care of you! We really appreciate you taking the time to share your experience with us - please let us know if there is anything else we can do for you!

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