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228 Reviews of Kelly Ford - Service Center
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November 13, 2021
Our service took almost an hour longer than we were told. The service assistant Derrick checked on the progress of the service for us several times. He apologize for the long wait…I told him it was not his f The service assistant Derrick checked on the progress of the service for us several times. He apologize for the long wait…I told him it was not his fault. All of our dealings with him have been outstanding! More
by eiyoung
Employees Worked With
Derrick
October 07, 2021
Worst service around, my car’s transmission broke and the car was still under warranty and they didn’t fix it and they said they had no mechanics and said i’d have to figure it out myself. Seriously? Trash s car was still under warranty and they didn’t fix it and they said they had no mechanics and said i’d have to figure it out myself. Seriously? Trash store and horrible service. More
by vitoso14
Employees Worked With
Juan Flores
September 23, 2021
Kelly Ford was great to deal with. I highly recommend Kelly Ford for anyone who wants to purchase a Ford or needs to have their Ford service done. Kelly Ford for anyone who wants to purchase a Ford or needs to have their Ford service done. More
by ramx50
Employees Worked With
Other Employees :
Robert England, Adam Hoyt, Melvin DeLeon, Hanna Quill, Mohamed Zizi, Juan Flores
September 02, 2021
Clean quick courteous and the work was done properly without exception. The work was done within the expected time estimate !I would definitely recommend Kelly Ford in Beverly! without exception. The work was done within the expected time estimate !I would definitely recommend Kelly Ford in Beverly! More
by beth.wadebeth.wade@comcast.net
Employees Worked With
Bryan Drysdale
August 09, 2021
Very dishonest service department. Told me that I needed my back brakes redone. Went to Meineke to confirm and they told me the brakes were fine. I bought my car at Kelly and very disappointed with them!! my back brakes redone. Went to Meineke to confirm and they told me the brakes were fine. I bought my car at Kelly and very disappointed with them!! More
by Hammer
Employees Worked With
Juan Flores
July 29, 2021
Quickly diagnosed and repaired our problem, even though service was booked solid. They always take care of us as a returning customer. Would definitely recommend. service was booked solid. They always take care of us as a returning customer. Would definitely recommend. More
by Elizabeth T
Employees Worked With
Bryan Drysdale
July 14, 2021
Honest, fair, professional, courteous, thorough. I highly recommend the service department at KellyFord Beverly MA. The kind of place you could send your mom to recommend the service department at KellyFord Beverly MA. The kind of place you could send your mom to More
by 1Bluefordedge!
Employees Worked With
Bryan Drysdale, Juan Flores
June 01, 2021
In December 2020, I brought my 2017 F-150 into Kelly Ford in Beverly MA to have the sunroof inspected and repaired. I had purchased the vehicle from them new in 2017. At the time, the sunroof was not funct in Beverly MA to have the sunroof inspected and repaired. I had purchased the vehicle from them new in 2017. At the time, the sunroof was not functioning properly and there appeared to be a mechanical issue. The sunroof would not open or close. After 2-3 days of service, Kelly told me my truck was ready to be picked up and the sunroof was repaired. When arriving to the dealership, the sunroof appeared to be working and I left the dealership. All paperwork/charges were settled. In March/April, I contacted Kelly Ford again when I realized that the sunroof was not functioning properly. Whenever I tried to open the sunroof, I would hear a loud “pop” and then it would not open. Considering it was still winter and the sunroof was not used due to winter weather, there was no urgency on my part to bring the truck back to have it inspected/repaired. I was in no hurry to go another 3 days without my truck when I pickup/drop-off my kids at school every day. Shortly after discovering the sunroof was not working properly, spring weather arrived here in Boston and I noticed that there was now a water leak in/around the sunroof when raining. When the leak was discovered and considering that it was now Spring, I called for an appointment with Kelly to have it inspected/serviced once again. When I arrived at my appointment on 06/01/2021, I explained the issues to the service manager at Kelly Ford and also requested a $250 detail (interior/exterior) along with a $50 oil change/tire rotation. I explained to the manager that on the way to the appointment, the sunroof appeared to be operating again but I wanted it inspected again because it was not operating correctly a couple months back and now there is a leak in that area of the vehicle. The Service Manager asked me to sign paperwork, agreeing to a $150 diagnostic charge. He mentioned that if there was an issue with the sunroof clips they replaced in December, they would waive the fee but if there was an issue with anything else associated with the sunroof, I would be responsible for the $150 charge. Why would anyone agree to pay an additional $150 diagnostic fee for inspecting and repairing the same mechanical issue with the sunroof (and now a leak)? If the issue is the clips that they replaced, they would not charge me anything. If the issue is not the clips (meaning that they did not repair correctly the first time), I would be responsible for a $150 charge. The Service Manager told me that without agreeing to a $150 charge they would not be able to provide any service. This will be my last visit to Kelly Ford in Beverly MA. I have already preordered a 2022 Ford F-150 Lightning through Kelly Ford and will be transferring this purchase to another dealership. I will not use their service department again and would not recommend this dealership to anyone interested in a Ford vehicle. More
by Adam
Employees Worked With
Melvin Deleon
