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Kelly Ford - Service Center

Beverly, MA

3.9
230 Reviews
Call Service Center (978) 922-0059

230 Reviews of Kelly Ford - Service Center

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January 03, 2022

I was very pleased with the service this morning on my 2016 Ford Escape. Everyone was very professional with helping me. Happy new year to all. More

by SAMMYSHOELESS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Flores
Report | Print
Jan 03, 2022 -

Kelly Ford responded

Hi Sammy! We really appreciate you taking the time to share your experience with us! It is great to know that you received excellent service on your Escape and that Juan and the rest of the team took excellent care of you! Cheers to the New Year!

November 30, 2021

Juan was the best service advisor I could have asked for he did a great job at taking care of all my needs and being very knowledgeable as well. More

by Rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan , Juan Flores
Report | Print
Dec 14, 2021 -

Kelly Ford responded

That is great to hear! We're glad that you had the opportunity to work with Juan and that he made sure you were well taken care of! We really appreciate you taking the time to share this with us!

November 13, 2021

Our service took almost an hour longer than we were told. The service assistant Derrick checked on the progress of the service for us several times. He apologize for the long wait…I told him it was not his f More

by eiyoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Nov 16, 2021 -

Kelly Ford responded

We appreciate you taking the time to share this with us! While we do apologize for the wait, we are pleased to know that Derrick made sure you were constantly kept informed and taken care of. If there is anything else we can do for you, please do not hesitate to reach out!

October 07, 2021

Worst service around, my car’s transmission broke and the car was still under warranty and they didn’t fix it and they said they had no mechanics and said i’d have to figure it out myself. Seriously? Trash s More

by vitoso14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Flores
Report | Print
Oct 12, 2021 -

Kelly Ford responded

We are sorry to learn about your experience, vitoso14. We did reach out to both the General Manager as well as the Service Manager to get a better understanding of this. From what we gathered, you originally came in your an oil change appointment and asked for us to look at a transmission issue. Currently, we do not have a transmission technician so we outsource transmission issues per Ford warranty guidelines. When we called the Ford approved transmission shop, we were told that they would not be able to look at it for 3-4 weeks due to them being short staffed and backed up with current work. We relayed this information back to you and asked if you would like us to schedule the repair. Please let us know if you have any other questions - thank you!

September 23, 2021

Kelly Ford was great to deal with. I highly recommend Kelly Ford for anyone who wants to purchase a Ford or needs to have their Ford service done. More

by ramx50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tarsook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Amore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert England, Adam Hoyt, Melvin DeLeon, Hanna Quill, Mohamed Zizi, Juan Flores
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Sep 27, 2021 -

Kelly Ford responded

We really appreciate that, ramx50! It is great to know that you had such a great experience and that everyone made sure you were well taken care of! If there is anything else we can do you you (sales or service), please feel free to reach out!

September 02, 2021

Clean quick courteous and the work was done properly without exception. The work was done within the expected time estimate !I would definitely recommend Kelly Ford in Beverly! More

by beth.wadebeth.wade@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Drysdale
Report | Print
Sep 13, 2021 -

Kelly Ford responded

That means a lot to us, Beth! It is great to know that you had the opportunity to work with Bryan and that he made sure both you and your car were well taken care of. We really appreciate your recommendation, Beth! Please feel free to reach out if there is anything else we can do for you!

August 16, 2021

Always polite, always clean inside and out, flexible hours, reasonable timeframe for the job. More

by Ruth
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Drysdale
Report | Print
Aug 27, 2021 -

Kelly Ford responded

Thank you, Ruth! We're pleased to know that you had the opportunity to work with Bryan and that he was so helpful and friendly! We really appreciate you taking the time to share this with us!

August 09, 2021

Very dishonest service department. Told me that I needed my back brakes redone. Went to Meineke to confirm and they told me the brakes were fine. I bought my car at Kelly and very disappointed with them!! More

by Hammer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Flores
Report | Print
Aug 27, 2021 -

Kelly Ford responded

We are sorry to learn about this - please feel free to reach out to us directly at 978-955-0059 so we can look into this further. Thank you!

August 09, 2021

Quick and easy! Now long wait just got it in and out! More

by Amksix@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Flores
Report | Print
Aug 27, 2021 -

Kelly Ford responded

That's great to hear! We are glad that Juan took excellent care of you and made sure everything ran smoothly. We really appreciate you taking the time to share this with us!

July 29, 2021

Quickly diagnosed and repaired our problem, even though service was booked solid. They always take care of us as a returning customer. Would definitely recommend. More

by Elizabeth T
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Drysdale
Report | Print
Aug 05, 2021 -

Kelly Ford responded

Hi Elizabeth! Thank you so much for your kind review of our service team at Kelly Ford. We're so happy to hear that Bryan and our team were able to get you in and out quickly even with a full service center! We'll always work hard to do our best to get you taken care of quickly Elizabeth! Please don't hesitate to visit us again or reach out with any of your automotive needs.

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